Bajaj BLU, our self-service chatbot, is available on our website, customer portal, mobile app and Wallet app. Using any of these platforms, you can interact with our digital assistant and get answers to any queries regarding our products and services. This service is available round the clock and gives instant resolutions to your queries like loan details, EMI Network Card details, statement of accounts, fixed deposit details and update contact details.

Features of BLU chat support

Here are the advantages of Bajaj Finserv BLU that you should know about:

  • It helps you access the latest information about your loan account or other financial products
  • Bajaj BLU helps you acquire information about our products and services
  • It allows you to update your details and access e-statements
  • You can access information about the EMI Network Card or seek assistance about shopping online
  • You can also check information regarding e-mandate registration via BLU
  • You can access information about payments and withdrawals as well

BLU chat support is available 24*7. However, agent access is from 9:30 a.m. to 6:30 p.m. on all days except Sundays.

Ways to connect with BLU

Connect with Bajaj BLU by following these simple steps:

  1. 1 Visit our website’s homepage
  2. 2 Navigate to the right side of the page
  3. 3 Look for a pop-up icon at the bottom of the page that says ‘Ask BLU’

Once you find the Bajaj Finserv BLU icon, you can proceed to raise a request. Typically, you have to select an appropriate option from the standard menu or type your query in the chatbox.

You will also find the Bajaj BLU chat on the Experia app, Wallet app and the digital customer portal.

What can you ask BLU?

Here is a list of sample queries that you can ask BLU:

  • “I want to know my loan details”
  • “Send me my statement of account”
  • “My outstanding EMI details”
  • “When is my next installment”
  • “Tell me my EMI network card details”
  • “What is my EMI network card status?”
  • “Why is my EMI network card blocked?”
  • “What is my EMI overdue?”
  • “How to change my bank account number?”
  • “Tell me the nearest branch address”
  • “I want to know how to get my interest certificate”
  • “How to foreclose a loan?”
  • “How to change my mobile number/email id”
  • “How to login to experia/customer portal?”
  • “Tell me my customer id”
  • “Tell me about flexi loan”
  • “Provide me my fixed deposit details”
  • “Send me my fixed deposit receipt”

How to check your pre-approved offer with BLU

Check your Bajaj Finserv pre-approved offers with the help of Bajaj BLU by following these steps:

  1. 1 Visit any page on our website
  2. 2 Click on the BLU Chatbox
  3. 3 Select ‘Pre-approved offers’
  4. 4 Enter your 10-digit mobile number and the OTP sent to you