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In Summary
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After you update your mobile number, email, address or EMI date, the change may not appear straight away. Sign in to My Account or the Bajaj Finance app and check the relevant section for the new details. If you received a confirmation and a reference number, keep them. If the change does not appear after a reasonable time, check the status before submitting a new request, then contact customer care. For an EMI date change, keep paying on your current due date until your updated schedule shows the new date.
- Check for a confirmation message and a reference number after you submit an update.
- Sign in to My Account or the app to see whether the new details appear.
- Do not submit the same request again until you have checked its status.
- Keep paying your EMI on the current due date until the new date shows in your loan details.
- Never share your OTP with anyone.
Tip: Never share your OTP, and do not click on links in messages that ask you to “check your update status”. Check your update only in the Bajaj Finance app, My Account or through official customer care.
Why may an account update not appear immediately?
A change you submit may not show in your account immediately. The time it takes can depend on the type of update and the verification it needs. Check your account for the new details before assuming that the update has failed.
How to check whether your update has been applied
You can check in My Account or the Bajaj Finance app.
- Open My Account or the Bajaj Finance app.
- Sign in using your registered mobile number and OTP.
- Open the profile or personal details section for a mobile, email or address change, or open your loan details for an EMI date change.
- Compare the details shown with the details you submitted.
- If the old details are still showing, refresh the app, or sign out and sign in again.
The OTP is confidential, so never share it with anyone.
How to know your update was applied
An update is likely to be applied when:
- You receive a confirmation message or email.
- The new details appear in your account.
- You have a reference number for the request.
Keep the reference number. You will need it if you contact customer care about the request.
What to check for each type of update
| Update | Where to check | What to look for |
|---|---|---|
| Mobile number | Profile or personal details | New number shown as your registered number |
| Email address | Profile or personal details | New email shown as your registered email |
| Address | Profile or personal details | New address shown in your address details |
| EMI date | Loan details, repayment schedule | New due date shown in your schedule |
What to do if your update does not appear
- Refresh the app or clear your browser cache, and sign in again.
- Check the details you submitted for a mistake.
- Check the status of the request using the reference number, if you have one.
- Contact customer care through Help and Support or Call Us, and quote the reference number.
Do not submit the same request again unless customer care advises it. A repeated request may be treated as a new one and may delay the update.
What if you changed your EMI due date?
Until the new date appears in your loan details, your existing EMI schedule remains in effect. Keep paying your EMI on the current due date. Check that your repayment mandate matches the date and bank account you expect. If the new date does not appear, contact customer care promptly. Do not skip or delay an EMI while you wait, because an unpaid EMI can attract charges and be reported to credit bureaus.
Frequently Asked Questions
Account Update Status
Account Changes & Troubleshooting
Will I get a confirmation when my mobile number is updated?
A confirmation message or email is usually sent once the update is processed. If you do not receive one, sign in to My Account or the app and check whether the new number appears. Keep your reference number, if you have one.
Can an update be processed faster?
The time an update takes depends on the update type and the verification needed. If your request is urgent, contact customer care through Help and Support or Call Us and quote your reference number.
What should I keep ready when checking an update?
Keep your registered mobile number, your reference number and any confirmation message. Never share your OTP with anyone.
My EMI date change is not showing. What should I do?
Your existing EMI schedule stays in effect until the update appears. Keep paying your EMI on the current due date and contact customer care promptly about the change. Check that your repayment mandate matches.
What should I do if the app shows an error while I check my update?
Close and reopen the app, update it to the latest version or clear your browser cache. If the error continues, contact customer care through Help and Support or Call Us.
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