5 Self-Service Features You Can Use in Bajaj Finserv My Account

Explore 5 powerful self-service features in Bajaj Finserv My Account – from downloading documents to paying EMIs and updating your mandate, all without visiting a branch.
5 Self-Service Features You Can Use in Bajaj Finserv My Account
5 min read
21-May-2026

Bajaj Finance customer portal, a feature-rich customer service portal with a host of do-it-yourself (DIY) services. the Bajaj Finserv customer portal is a one-stop-shop for all online Bajaj Finserv services, relieving you from the inconvenience of branch visits.

From downloading documents to making payments, your account lets you manage your ongoing loans or deposits easily from the comfort of your home.


 

Top 5 self-service options in Bajaj Finance customer portal

Here’s the list of five self-service options you can explore with your account to manage your ongoing loans and investments with ease:

Document download

Our dedicated section ‘Document Centre’ is a one-stop-shop to download your loan or deposit-related documents. You can easily get your account statement, loan agreement, interest certificate, Form 15G/ H and more. You can conveniently view all your documents and track your loans or deposit easily.

Manage your profile

When you choose any of our products, you share some basic contact details that help us in creating your profile in our records. If any of these details undergoes a change, it's important to update it so that you don’t miss out on any service-related communication. With your account, you can easily update your details such as contact address, or mobile number in a few clicks.

Pay securely

Your account also offers multiple payment options that make your loan repayment easier and hassle-free. While you pay monthly instalments on your loan, you can use our payment services to make additional loan payments. Choose from a list of options such as advance EMI, part-prepayment, or foreclosure and make payment easily in a few clicks. In case you’ve missed your instalments, you can easily clear it with the overdue payment option.

Manage your mandate

When you borrow a loan, you register a bank account from which your EMIs get deducted on a pre-set date every month. However, in case you want to change your primary bank account, you can update the same in our records in a hassle-free online process. Our customer portal  lets you update your bank details easily without any branch visits or additional paperwork.

Raise an online request

In case you have any query related to our products or services, you can raise a service request with us and get it resolved. Our ‘Raise a Request’ facility provides you with online assistance within 48 business hours of raising a request.

Get easy access to all these services and much more by signing-in to your account.


 

How to sign-in to Bajaj Finance customer portal

Follow these simple steps to sign-in to your account:

Step 1: Click on the ‘Sign-in’ text below to visit our customer portal.

Step 2: Enter your registered mobile number and the OTP to sign-in.

Step 3: Verify your details using your date of birth if you’re an existing customer and proceed.

Sign-in

In case you are a new customer, sign-in with your mobile number and the OTP to get easy access to a host of pre-approved offers.

Utilise these online services to ensure a seamless and hassle-free experience with Bajaj Finance. Take advantage of these convenient features to simplify your interactions and enjoy a smooth journey with us.

Frequently asked questions

How do I check my loan details?

If you have an ongoing loan with Bajaj Finance, you can check its details by visiting our customer portal. Follow these simple steps to manage your loan with us.

  • Click on the ‘Check your loan details’ option below to visit our customer portal.
  • Enter your registered mobile number and the OTP to sign-in.
  • Verify your details with your date of birth and proceed.
  • Select your loan account from the ‘your relations’ section.
  • Find details such as EMI due date, outstanding balance, and more.

Check your loan details

How can I download my Bajaj Finserv loan statement?

You can download your loan account statement easily in a few simple steps:

  • Click on the ‘Download your loan statement’ option below to visit our customer portal – My Account.
  • Sign-in with your registered mobile number and the OTP.
  • Enter your date of birth for verification and proceed.
  • Select your loan account for which you want to download account statement.
  • Click on ‘Statement of Account’ to download it.

Download your loan statement

How do I get my interest certificate from Bajaj Finance?

You can download your interest certificate easily by visiting our customer portal – My Account. Follow these simple steps to download:

  • Click on the ‘Download your interest certificate’ option give below to visit our customer portal.
  • Sign-in with your registered mobile number and the OTP.
  • Verify your details using your date of birth and proceed.
  • Select the deposit for which you want to download the interest certificate.
  • Find all your documents and click on ‘Interest Certificate’ to download it.

Download your interest certificate

How can I part-prepay my personal loan?

You can part-prepay your ongoing personal loan with us by following these simple steps:

  • Click on the ‘Part-prepay your personal loan’ option give below to go to My Account.
  • Enter your registered mobile number and the OTP to sign-in.
  • Verify your details with your date of birth and proceed.
  • Select the loan account from the ‘My Relations’ section.
  • Click on the ‘Make Payments’ option within ‘Quick Actions’.
  • Choose ‘Part-prepayment’ option from the list.
  • Enter the required details, review additional charges if applicable and proceed to pay.

Part-prepay your personal loan

Can I log in to My Account if I don’t have any Bajaj Finance products?

You can sign-in to our customer portal – My Account even if you don’t have any Bajaj Finance products. All you have to do sign-in with your registered mobile number and the OTP and explore a host of pre-approved offers on cards and loans.

Check pre-approved offers

Can I download my Bajaj Finserv loan NOC from My Account?

Yes, you can easily download your NOC or No Dues Certificate from the online platform. Simply log in to the official customer portal, navigate to the "Document Centre" tab under your closed loan account dashboard, and instantly save a digital copy of the file to your device.

How do I update my bank mandate on Bajaj Finserv?

Log in to the digital customer portal, select your active account, and click on the "Bank Mandate Update" option under services. You can securely register your new banking details online by validating the electronic mandate via NetBanking or your Debit Card credentials to automate future monthly deductions.

Can I make part-prepayment from My Account?

Yes, the online platform allows you to make partial principal prepayments seamlessly. Once logged in, select your active loan account, click the "Make Payment" option, and choose "Part-Prepayment". You can instantly complete the transaction using convenient digital channels like UPI, NetBanking, or your debit card.

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Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.
For customer support, call Personal Loan IVR: 7757 000 000