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Wallet Care: Credit Card & Debit Card Protection

Losing your wallet is not only stressful but could also expose you to card fraud, identity theft or leave you stranded without access to cash/ID cards while travelling. With Wallet Care, you get financial coverage in case of loss, theft or fraudulent transaction on your payment cards.

Wallet care card protection plan allows you to block all your payment cards with just one phone call, offering adequate coverage at a nominal fee. You can also replace your PAN card free of cost and avail of emergency travel and hotel assistance if you are stranded without your wallet while travelling.

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Offering adequate coverage at a nominal fee, this card protection plan allows you to block all your payment cards with just one phone call. You can also replace your PAN card free-of-cost as well as avail emergency travel and hotel assistance if you are stranded while on a holiday.

All these benefits offered under this Wallet Care protection plan ensures you don’t have to suffer any inconvenience and your life continues hassle-free.

What is a Card Protection Plan?

A Card Protection Plan (CPP) is a comprehensive service that acts as an insurance plan to prevent any loss due to card theft. This plan is unique because it is not just limited to credit or debit cards but also offers coverage for identity cards (PAN, Aadhar, etc.) fraud. The wallet care protection plan requires you to pay a yearly subscription fee and avail of benefits like SIM card blocking, emergency travel assistance, PAN card replacement, etc.

You can contact a 24x7 helpline number to report the issue and get your cards blocked in case of card loss. But to avail of these card protection plan benefits, you need to raise the complaint within 30 days from the date when the card loss is reported. Thus, this plan prevents you from facing any unforeseen loss that may occur due to card fraud.

  • Plan details of Wallet Care

    Types of services Specifications
    Coverage limit Coverage up to Rs. 2 lakh at just Rs. 699/annum
    Plan validity One year
    Eligibility A resident of India with the age of 18 years and above
    Online payment Yes
    Payment modes Net Banking, mobile wallets, UPI, credit/debit card

  • What’s Covered in Card Protection Plan?

  • 24/7 card blocking service

    You can report the loss of your payment cards on 1800-419-4000 (toll-free number). The service is available 24X7 and lets you block all your debit and credit cards with just one call, eliminating the need for you to visit or contact each bank individually.

  • Emergency travel assistance

    If you are stranded while travelling, you can avail of:
    • Emergency advance for hotel stays - abroad/India
    • Replacement travel ticket advance - abroad/India
    • Emergency cash benefits in India

  • PAN card replacement

    Get free replacement of your PAN card if it is lost or stolen.

  • Mobile SIM blocking

    Wallet Care also provides SIM/IMEI registration and SIM card blocking services.

  • Complimentary fraud protection

    • Get coverage up to Rs. 2 lakh against card fraud, including PIN-based fraud, phishing, tele-phishing

    • Coverage of up to Rs. 1 lakh against card fraud (card present or not present)

  • What’s Not Covered in Wallet Protection Plan?

  • Losses occurring under intoxication

    The plan does not stand if the item is lost or stolen while you are in a state of intoxication or under the influence of alcohol, drugs, toxins or narcotics.

  • Deliberate losses

    Losses occurring directly or indirectly from any act of forgery or a fraudulent/dishonest act committed by you concerning the payment card, with an intent to defraud the card issuer, is not covered under the plan.

    To read more about the terms and conditions, please click here.

Eligibility criteria

Wallet Care is only available to residents of India who are 18 years old and above

Category Benefits in detail Wallet Care coverage
Card Blocking A single call to block lost cards Yes
Emergency travel assistance Emergency advance: hotels – abroad/India Up to Rs. 1,00,000 / 50,000
Replacement travel ticket advance – Abroad/Indi
Emergency cash in India Up to Rs. 10,000
Other Benefits Online member’s area Yes
SIM card blocking and IMEI registration service Yes
Free PAN card replacement service Yes
Valuable document registration Yes
Complimentary fraud protection Protection against card fraud—involving PIN-based frauds, phishing, tele-phishing and if OTP is not required (card is lost/stolen) Up to Rs. 2,00,000
Number of days covered (prior to notification) 30
Protection against card fraud (card present or card not present transactions – other than the transactions listed above) For pre-notification period of 4 to 7 days
Upto Rs. 25,000
For pre-notification period of 7 to 30 days
Upto Rs. 1,00,000
Mobile wallet protection (per membership) Up to Rs. 50,000
Maximum limit per mobile wallet/card No limit
Number of days covered (pre and post device loss) 3
Members covered Number of members covered under membership 1 member (primary only)
Membership duration Years for which membership is valid 1 year non-renewable
Membership Fee Inclusive of taxes Rs. 699

How to apply for Wallet Care?

  • Step 1: Select Wallet Care from the ‘Pocket Insurance and Subscriptions’ section on the Bajaj Finserv website.
  • Step 2: Click on 'Buy Now' and fill in the required details 
  • Step 3: Pay the fee online using your preferred mode of payment.


You will receive your welcome pack and membership details at your registered email address within 7 working days.

Read Our Testimonials

Wallet Care is a perfect contingency plan for someone who has lost his/her wallet. It saves one from a lot of panic and unnecessary troubles.

Ravi Teja

I could block all my lost debit and credit cards with a single phone call using the 24X7 card blocking facility offered under Wallet Care. I also received assistance in getting my lost PAN Card renewed.

Aniket Mehta

Losing a wallet can trigger immense panic. Wallet Care could be one of the most effective ways to mitigate the associated risk

Akshay Ronak

Wallet Care offers significant protection against misuse of your lost or stolen cards. It’s a must have contingency plan.

M. Kaushik

Wallet Care – Frequently Asked Questions (FAQs)

Why should I buy Wallet Care Membership?

In unfortunate situations when you suddenly find out that you cannot find your wallet, it is always a stressful race to swiftly get all your cards stopped. Wallet Care card protection plan enables you to make just a single call to the customer service team. They will reach out to your card issuers and your cards will be cancelled in a few minutes irrespective of your location.

For What Period will the Membership remain Active?

The wallet care card protection plan membership will remain active for a year from the set-up date of the membership plan.

How should I Report the Loss of My Card?

When you find out that you have lost your card, you should immediately give a call on our 24/7 helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed). The card issuers will be contacted instantly by us for cancellation.

Why should My Card details be Registered?

Registering details of your crucial documents and card with us ensures that you will get fast assistance in emergency situations.

What is Covered by My Wallet Care Membership?

Here’s a look at the extensive benefits that you get in this wallet care card protection plan:

  • Blocking all your cards with just one free call
  • Toll-free helpline number (24/7)
  • Global coverage
  • Complimentary fraud protection which covers you from any card based fraud on account of skimming, theft/loss, online use, counterfeiting, PIN based fraud and phishing
  • Emergency cash and travel assistance
  • Registration of valuable documents
  • Replacing lost PAN Card
  • IMEI registration and SIM blocking for lost phone

How can the Card details be Registered?

You can choose between these two options for getting your card and document details registered:

Mail:
The completed form for registration in the welcome pack can be mailed to us at this address:

CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi- 110019

Phone:
You can call at the following numbers:
Toll-Free- 1800-419-4000
6000-4000 (city STD code to be prefixed)

What is meant by a welcome pack and when do I get it?

Your welcome pack will contain all your wallet care card protection plan membership details including:

  • Confirmation letter which contains membership information about your wallet care card protection plan.
  • Registration form where you to register your card details
  • Membership guide with all the benefits listed within
  • Terms and conditions

The welcome pack is dispatched to your registered email id within 3 working days from the membership creation day for your wallet care card protection plan.

What is to be done when I discover that my travel tickets, wallet and passport have been stolen and I am abroad?

In case you find out that these vital items have gone missing, you should call the 24/7 helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed) immediately. We will ensure cancellation of the lost cards and will contact your card issuers accordingly. We will also help with the receipt of the replacement passport and re-issuing of tickets so that you can come back home.

How will my hotel expenses be paid?

You should promptly call on our 24/7 helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed) and let us know whether you require help with the payment for your hotel. We will coordinate with the hotel and directly clear the expenses.

How can a claim be made?

In case you have to make a claim, you can get assistance by calling our 24/7 helpline number. You will get a claim form which has to be filled up and returned with these documents –

  • Subrogation bond
  • Bank account/credit card statement
  • Copy of FIR

Are there any claim submission limitations with regard to the time period?

We should receive all claims within a period of 30 days from the date when the card loss is reported. You should send all necessary documents and original receipts for expenses.

Can the membership be cancelled any time I wish?

The membership can be cancelled at any time. You can call the 24-hour helpline for assistance in this regard or write in to us. In case you make the cancellation within 30 days of the set-up date for membership, you can get a full refund of your initial payment. However, this is possible in case you have not made any claims till then.

What is a credit card protection plan?

As the name suggests, a credit card protection plan is an insurance plan for your credit card. It financially covers you against any monetary loss suffered due to thefts or fraudulent cases. You can avail of a credit card protection plan at an affordable price.

Do I need insurance on my credit card?

Credit cards help you manage your finances, especially if you're looking for a big purchase. Most credit cards are secured with a PIN for any transaction. However, in case of theft or loss, you always risk fraudulent activities. Therefore, securing your credit card with a card protection plan is necessary. It covers you financially against any monetary loss or helps you block your cards easily without any hassle. Many insurance companies offer credit card protection plans at reasonable prices.

How can I make a claim under the Wallet Care plan?

To raise a claim, please call 1800-419-4000 within 24 hours of losing the wallet because of any reason covered under the plan. You may also write an email to feedback@cppindia.com for any claim-related queries.
 

Contact us


 If you have any queries or concerns about the plan coverage and claims process, send an email to wecare@bajajfinserv.in.

Disclaimer:
Bajaj Finance Ltd. (BFL) is merely a distributor of above Products, owned by CPP Assistance Services Private Ltd.(CPP). Issuance of these products is at the sole discretion of CPP. This product shall be governed by CPP product T&C’s, and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post-sale. This is not an insurance product, and CPP Assistance Services Private Ltd. is not an insurance company. Purchase of this product is purely voluntary in nature. BFL does not compel any of its customers to mandatorily purchase any third party products.”

Media
1.3 million Indians are at a risk of card frauds. Stay secure with
Wallet Care

Hindustan Times

Date - 06 November 2019

With a Wallet Care Plan from Bajaj Finserv, you can get adequate coverage against debit card/ credit card fraud. Read more

Secure yourself against the risk of debit and credit cards with Wallet Care plan

Live Mint

Date - 06 November 2019

Secure your financial data with Wallet Care plan offered by Bajaj Finserv under the Pocket Insurance & Subscriptions category. Read more

Bajaj Finserv comes up with Wallet Care to combat fraudulent charges on debit/credit cards

Daily Pioneer

Date - 16 September 2019

Bajaj Finserv offers Wallet Care, which will help customers block their credit cards and debit cards. Read more

Combat Credit Card fraud with Wallet Care insurance from Bajaj Finserv

Business Standard

Date - 1 May 2019

A credit card is a convenient financial tool, but it is also vulnerable to fraud. Hence, having a robust credit card protection plan is imperative. This can also be useful in case your wallet is lost or stolen. Read more

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