Bounce Charges Waiver: How to Request Removal

An EMI bounce charge is an applicable charge that may arise when a scheduled loan repayment is not successfully processed. A payment may fail due to insufficient funds in the linked bank account, an issue with the repayment mandate, incorrect account or bank details, a temporary technical problem, or dishonour of a cheque. The bounce charge is separate from the EMI that was due, so a failed payment does not remove the underlying repayment obligation. If the EMI remains unpaid, the loan account may continue to show an overdue amount until the payment is successfully processed. The exact bounce charge depends on the loan product and applicable terms. Before making a payment or requesting a review, check your loan agreement, statement, and official account information to understand the amount applicable to your account.

Can you request a waiver of bounce charges?

You can request a review of applicable bounce charges, but approval is subject to the lender's assessment and is not guaranteed. A request may be appropriate when you believe the charge requires review based on the circumstances of the payment failure or your account records. Keep the request focused on the specific charge and provide accurate supporting information.

Before raising a request, check:

• Payment status: Confirm whether the EMI was actually paid or remains outstanding.
• Charge details: Check the bounce charge reflected in your loan account.
• Payment records: Keep the bank statement, receipt, or transaction reference available.
• Account history: Review previous payment entries and any earlier service requests.
• Current dues: Check whether any EMI or other applicable amount remains overdue.

A waiver request allows you to ask the lender to review an applicable bounce charge based on your payment circumstances or account records. Approval depends on the lender’s assessment and is not guaranteed. Before submitting the request, verify the payment status, charge details, and current dues. Keep supporting payment records available and address any outstanding EMI separately.

Supporting documents can help the lender review whether the charge and payment history match your records.

You may keep the following information ready, depending on the reason for your request:

• Loan account number: To identify the relevant loan account.
• Payment receipt: Shows details of a payment already made.
• Bank statement: Can help verify whether an EMI was debited.
• Transaction reference or UTR: Helps trace a digital payment.
• Mandate or bank details: Useful where the issue concerns an auto-debit failure.
• Loan statement: Shows the EMI, overdue amount, and applicable charges.
• Previous service request reference: Helps connect the current request with an earlier complaint.
• Relevant communication: Keep any payment-related communication received from the lender.

Submit documents only through authorised channels and retain copies of the information provided.

How to request a bounce charge waiver through Bajaj Finance?

You can check the available loan servicing options through authorised Bajaj Finance digital platforms and raise a request where the relevant service option is available.

Steps through the Bajaj Finance App or My Account

1. Open the Bajaj Finance App or visit the My Account portal.
2. Sign in using your registered mobile number and complete OTP verification.
3. Go to Service or My Relations.
4. Select the relevant loan account.
5. Open the available loan servicing or support options.
6. Select the relevant option to raise a payment or charge-related service request, where available.
7. Enter the bounce charge and payment details requested.
8. Upload supporting documents, if requested.
9. Submit the request and save the service request reference.
10. Track the request and check your loan account after the review is completed.

The exact menu names and available service options can vary by loan type, account status, and platform version. The availability of a waiver cannot be assumed from the presence of a service request option.

How can you avoid future EMI bounce charges?

Keeping your repayment account and payment mandate updated can reduce the risk of failed EMI collections.

Use these checks before each EMI due date:

• Maintain sufficient funds in the linked bank account.
• Check that your NACH or other applicable payment mandate is active.
• Keep bank and mandate details accurate and updated.
• Review your EMI due date and amount.
• Check the loan account after the scheduled debit.
• Act promptly if an auto-debit fails.
• Save payment confirmations and transaction references.

A failed auto-debit does not clear the EMI obligation. If the payment remains unsuccessful, check the outstanding amount and use an available authorised repayment channel.