About Bajaj Pay FASTag

Bajaj FASTag is an electronic toll collection system that provides a convenient and efficient way to pay toll charges on FASTag enabled toll plazas on highways across India. If you no longer wish to use your Bajaj Pay FASTag or need to close your FASTag account for any reason, BFL offers a straightforward process to initiate the closure.

What are the reasons to deactivate FASTag

There are various reasons why someone might want to deactivate their FASTag. Here are some common scenarios:

  1. Selling or transferring vehicle ownership: When you sell your vehicle, the FASTag linked to your account is associated with that vehicle's registration number. To ensure that the new owner does not incur toll charges on your account, it is advisable to deactivate the FASTag.

  2. Lost or stolen vehicle: If your vehicle is stolen, deactivating the FASTag will prevent unauthorised use of the tag for toll payments.

  3. Issues with FASTag functionality: Persistent problems with the functioning of the FASTag, such as frequent malfunctions, incorrect deductions, or lack of service, may lead you to deactivate it and opt for a replacement.

  4. Misuse or fraud prevention: If you notice unauthorised transactions or suspect that your FASTag has been cloned or compromised, deactivating it can prevent further misuse.

  5. Incorrect linking of FASTag: If the FASTag was accidentally linked to the wrong vehicle or account, it may need to be deactivated and correctly reissued.

Step-by-step guide to closing your Bajaj Pay FASTag

  1. Download and install the Bajaj Finance app from the Google Play Store or the App Store

  2. Log in to the Bajaj Finance app

  3. Navigate to the ‘RAISE A REQUEST’ section

Click on ‘PASSBOOK’ and go to ‘BAJAJ PAY WALLET’ section

  1. Navigate to ‘TOLL TRANSACTION’

  2. Go to ‘QUICK HELPS/FAQs’ and click on ‘STILL HAVE A QUERY’

Click on ‘QUERY RELATED TO TRANSACTIONS’

For FASTag closure, write a request to BFL for closure of FASTag. This process is irreversible

How do I buy a Bajaj Pay FASTag

Follow these steps to buy a Baja Pay FASTag:

  1. Go to the Bajaj Pay Wallet section on the Bajaj Finance app and click on ‘BUY FASTAG’

  2. Enter your ‘VEHICLE REGISTRATION NUMBER,’ ‘VEHICLE DETAILS,’ and ‘DELIVERY ADDRESS.’ Sign up if you do not have a Bajaj Pay Wallet to get a FASTag

  3. Enter the ‘MAKE’ and ‘MODEL’ of your vehicle. If your vehicle details are not fetched automatically, you might need to upload the copy of the physical ‘REGISTRATION CERTIFICATE (RC)’ of your vehicle for validation

  4. Accept the Bajaj Pay Terms of Use and tap on ‘BUY NOW’

  5. Choose your payment method and make the payment

After your order is placed successfully, your FASTag will be delivered to you in 7 days on the given address.

You can track the delivery of your FASTag purchase on the success screen. If you have any issues with your FASTag purchase or delivery, you can contact customer support on their toll-free number.

Steps for FasTag recharge online through Bajaj Finance platforms

Recharge an existing FASTag:

  1. Access Bajaj Finance: Download the Bajaj Finance app or visit the Bajaj Finance website

  2. Go to Bills and Recharge: Navigate to the 'BILLS AND RECHARGES' section

  3. Select FASTag Recharge: Within 'BILLS AND RECHARGES', choose 'FASTag RECHARGE'

  4. Enter Details: Pick your FASTag issuer and enter your vehicle registration number. Click on 'PROCEED'.

  5. Complete Payment: Select your preferred payment method (credit card, debit card, net banking) and enter the details. Verify the information and click on 'PAY NOW' to complete the recharge.

Purchase and recharge Bajaj Pay FASTag:

  1. Bajaj Finance App and website: Download and open the Bajaj Finance app or visit the Bajaj Finance website

  2. Locate FASTag: Tap on 'FASTag'/’Buy FASTag’ under the 'BAJAJ PAY' section.

  3. Login and Enter Details: Provide your vehicle's registration number, other details and upload a copy of the Registration Certificate (RC). If details aren't fetched automatically, enter them manually.

  4. Delivery and Confirmation: Enter your delivery address, review the Terms and Conditions, and tap 'PROCEED' to confirm the purchase.

  5. Payment and Delivery: Choose your payment method and make the payment. Upon successful purchase, your FASTag will be delivered to your address within 7 days (after RC verification).

Explore More FASTag Services

How To Cancel Fastag

Fastag Blacklisted

How To Transfer Fastag Balance

Fastag Balance Check

Fastag Status

Fastag Kyc Update

How To Change Fastag Mobile Number

Fastag Statement

How To Find Fastag Id

Note:

  • Clear all outstanding dues to avoid any issues during the closure
  • Submit the closure request and Bajaj Finance will process your request
  • Your FASTag will be deactivated within 21 days of request raised
  • Cut and dispose FASTag for safety reasons
  • After processing your closure request, you will receive a confirmation message on your registered mobile number and email, confirming the closure of your FASTag account
  • If you encounter any issues during the closure process or need assistance, you can contact BFL customer support for prompt resolution

By following these steps, users can easily initiate the closure of their Bajaj Pay FASTag account when required. The turn around time (TAT) for a FASTag closure is 21 days from the day of receiving the closure request.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.
For customer support, call Personal Loan IVR: 7757 000 000

Bajaj Finance app for all your financial needs and goals

Trusted by 50 million+ customers in India, Bajaj Finance App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finance App to:

  • Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
  • Invest in fixed deposits and mutual funds on the app.
  • Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
  • Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
  • Apply for Insta EMI Card and get a pre-qualified limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
  • Shop from over 100+ brand partners that offer a diverse range of products and services.
  • Use specialised tools like EMI calculators, SIP Calculators
  • Check your credit score, download loan statements and even get quick customer support—all on the app.

Download the Bajaj Finance App today and experience the convenience of managing your finances on one app.

Do more with the Bajaj Finance App!

UPI, Wallet, Loans, Investments, Cards, Shopping and more

GET THE APP

Frequently asked questions

How do I close my Bajaj Pay FASTag?

To close your Bajaj Pay FASTag, open the Bajaj Finance app and navigate to the ‘RAISE A REQUEST’ section. Select the FASTag-related option and submit a closure request. Once processed, the FASTag will be deactivated and cannot be used again.

What will happen if I do not close my FASTag account and sell my four-wheeler?

If you sell your vehicle without closing the linked FASTag, toll charges may continue to be deducted from your account. The new owner may also face issues registering a new FASTag, which can lead to payment disputes and inconvenience.

Is it possible to temporarily deactivate the FASTag account?

Yes, you can temporarily deactivate your FASTag by contacting your FASTag issuer's customer support. Temporary deactivation may be useful if your vehicle is not in use, has been misplaced, or you suspect unauthorised activity.

Will I get a FASTag closure refund of my balance?

Yes, any eligible balance available in your FASTag account at the time of closure may be refunded as per the issuer’s policies. The amount is generally transferred to the registered account or payment method after successful closure processing.

Can I transfer my FASTag to another car?

No, a FASTag is linked to a specific vehicle registration number and cannot usually be transferred to another vehicle. If you purchase a new vehicle, you should close the existing FASTag and apply for a new one.

Can I transfer FASTag from one bank to another?

Yes, you can switch your FASTag provider by closing or deactivating the existing FASTag and obtaining a new FASTag from another bank or authorised issuer. Ensure the previous tag is properly closed before activation of the new one.

Is there any helpline number to raise issues related to FASTag?

Yes, you can contact the National Highways Authority of India's FASTag helpline at 1033 for toll-related complaints, FASTag issues, blacklisting concerns, or transaction disputes. You can also contact your FASTag issuer for account-specific queries.

How can I close my FASTag account?

To close your FASTag account, submit a closure request through your FASTag issuer's website, mobile app, customer support channel, or branch. You may be asked to verify account details before the closure request is processed.

Will I get a refund if I close my FASTag?

Yes, any eligible unused balance available in your FASTag account is generally refunded after account closure. The refund timeline varies by issuer and is subject to verification, settlement, and applicable issuer policies.

Can we reactivate a closed FASTag?

No, a permanently closed FASTag cannot usually be reactivated. If you need FASTag services again, you will have to purchase a new FASTag and complete the activation process using your vehicle details.

What will happen to FASTag if I sell my car?

When you sell your car, you should close the FASTag linked to that vehicle. This prevents future toll deductions from your account and allows the new owner to register a new FASTag against the vehicle registration number.

Show More Show Less

Related videos