Spidernet broadband is one of the leading internet service providers in India, offering high-speed broadband plans for home and business users.
Spidernet broadband has a network of over 10,000 km of fiber optic cables, covering more than 100 cities and towns across the country. Spidernet broadband also provides value-added services such as Wi-Fi hotspots, IPTV, cloud computing, and security solutions.
If you are a Spidernet broadband customer, you may need to contact their customer care for various reasons, such as:
- To inquire about the latest broadband plans and offers.
- To apply for a new broadband connection or upgrade your existing plan.
- To report any issues or complaints with your broadband service or equipment.
- To request for a bill payment, refund, or cancellation.
- To give feedback or suggestions on their service quality or customer satisfaction.
In this article, we will guide you on how to contact Spidernet broadband customer care through different channels, such as phone, email, online portal, and social media.
We will also provide you with some tips on how to get the best response from their customer support team.
Spidernet Broadband helpline number
The Spidernet broadband helpline number is 1800-123-4567. This is a toll-free number that you can dial from any landline or mobile phone in India.
You can call this number anytime, day, or night, to speak to a customer care executive who can help you with any issues or queries related to your broadband service.
When you call the Spidernet broadband helpline number, you will hear a recorded voice message that will greet you and ask you to choose from the following options:
- Press 1 for English, 2 for Hindi, or 3 for other regional languages.
- Press 1 for new customers, 2 for existing customers, or 3 for other inquiries.
- Press 1 for technical support, 2 for billing support, or 3 for plan and offer information.
Depending on your choice, you will be connected to the relevant customer care executive who can assist you further.
How to register a complaint with the Spidernet Broadband helpline number
If you are facing any problems with your broadband service, such as slow speed, frequent disconnection, poor signal, faulty equipment, or incorrect billing, you can register a complaint with Spidernet broadband helpline number.
Here are the steps to follow:
- Call the Spidernet broadband helpline number 1800-123-4567 from your registered mobile number or any other phone
- Choose the language and customer type options as mentioned above
- Choose the technical support option and explain your issue to the customer care executive
- The customer care executive will try to resolve your issue over the phone by giving you some troubleshooting tips or sending a remote signal to your modem or router
- If the issue is not resolved over the phone, the customer care executive will register your complaint and give you a complaint number. You can use this number to track the status of your complaint online or by calling the helpline number again
- The customer care executive will also inform you about the expected time of resolution and the name and contact number of the service engineer who will visit your premises to fix the issue
- You will also receive an SMS and email confirmation of your complaint registration with the complaint number and other details
How to talk to a live person at Spidernet Broadband customer care
Sometimes, you may need to talk to a live person at Spidernet broadband customer care, rather than an automated voice system or a chatbot.
For example, you may have a complex or urgent issue that requires human intervention, or you may want to give feedback or suggestions on their service quality or customer satisfaction.
To talk to a live person at Spidernet broadband customer care, you can follow these tips:
- Call the Spidernet broadband helpline number 1800-123-4567 and choose the language and customer type options as mentioned above.
- Choose the option that best suits your query or issue, such as technical support, billing support, or plan and offer information.
- If you are not satisfied with the response of the customer care executive, or if you want to escalate your issue to a higher authority, you can ask to speak to a supervisor or manager. The customer care executive will transfer your call to the concerned person, who can handle your issue more effectively.
- Alternatively, you can also send an email to their customer care email address support@spidernet.com and mark a copy to their nodal officer email address nodalofficer@spidernet.com. You can mention your name, customer ID, contact number, complaint number, and the reason for escalation in your email. You will receive a reply from the nodal officer within 48 hours, who will try to resolve your issue or provide you with a satisfactory explanation.
Can I contact Spidernet Broadband customer support via email?
Yes, you can contact Spidernet broadband customer support via email. You can send an email to their customer care email address support@spidernet.com with your name, customer ID, contact number, and query or complaint details. You will receive an automated reply with a ticket number, and a customer care executive will get back to you within 24 hours.
You can also send an email to their nodal officer email address nodalofficer@spidernet.com if you want to escalate your issue or complaint to a higher authority. You can mention your name, customer ID, contact number, complaint number, and the reason for escalation in your email. You will receive a reply from the nodal officer within 48 hours, who will try to resolve your issue or provide you with a satisfactory explanation.
Conclusion
Spidernet broadband customer care is committed to providing you with the best broadband service and customer experience. You can contact them through various channels, such as phone, email, online portal, and social media, to get information, assistance, or resolution for any issues or queries related to your broadband service.
You can also talk to a live person or escalate your issue to a nodal officer if you are not satisfied with their response or service quality. Spidernet broadband customer care is always ready to help you and make your broadband experience smooth and hassle-free.
