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In Summary
Keeping your mobile number, email and address updated with Bajaj Finance helps you receive alerts, EMI reminders and OTPs on time. You can update your details through My Account, the Bajaj Finance app or a Bajaj Finance branch. If you no longer have your old mobile number, you will not be able to receive the sign-in OTP, so visit a branch or contact customer care. Never share your OTP with anyone, including family members.
- Update your details whenever your number, SIM, email or address changes.
- Update through My Account, the app or a branch, and carry a valid ID proof for a branch visit.
- If you cannot receive the OTP on your old number, contact customer care or visit a branch.
- Your EMI is due on its date even if you do not receive a reminder.
- Never share your OTP, password or PIN with anyone.
Tip: Never share your OTP, password or PIN with anyone, including family members and anyone claiming to be from Bajaj Finance. Update your details only through the Bajaj Finance app, website or a branch, and do not click on links sent in messages.
Why should you keep your contact details updated?
Your mobile number and email are how Bajaj Finance reaches you. Alerts, EMI reminders, notices and one-time passwords (OTPs) are sent to your registered details. When your details are current, you are more likely to receive these messages on time and to notice anything unusual on your account.
Reminders are a convenience. Your EMI remains due on its due date whether or not a reminder reaches you.
What can go wrong if your details are outdated?
- Missed alerts and reminders: Messages about your EMI, your account or unusual activity may go to a number or email you no longer use.
- OTP problems: An OTP is sent to your registered mobile number. If that number is not with you, you may not be able to sign in or complete a transaction.
- Missed notices: Letters and notices may not reach you if your address is out of date.
When should you update your contact details?
Update your details when:
- You change your mobile number.
- You lose or damage the SIM card of your registered number.
- You switch to a new mobile operator and your number changes.
- You change your email address.
- You move to a new address.
How to update your contact details
You can update your details in My Account or the Bajaj Finance app, where the option is available for your account, or at a Bajaj Finance branch.
Update in My Account or the app
- Open My Account or the Bajaj Finance app.
- Sign in using your registered mobile number and the OTP.
- Open the profile or personal details section.
- Enter your new mobile number, email or address.
- Verify the change and submit it.
- Keep the confirmation you receive.
Update at a branch
- Find your nearest Bajaj Finance branch using the branch locator.
- Carry a valid ID proof. You may be asked for additional documents, especially for a change of address. See the documents required for KYC.
- Ask the branch staff how to update your contact details.
- Keep the acknowledgement you receive.
What if you no longer have your old mobile number?
The OTP for signing in is sent to your registered mobile number. If you no longer have that number, you will not be able to receive the OTP and sign in to update your details yourself.
In this case:
- Visit a Bajaj Finance branch with a valid ID proof, and tell the staff that you no longer have your old number.
- Or contact customer care to ask how to update your number.
You may be asked to complete additional verification.
How to stay safe while updating your details
- Never share your OTP, password or PIN with anyone.
- Use only the Bajaj Finance app, website or a branch to update your details.
- Do not click on links in emails or messages that ask you to update your number or details.
- Do not give your details to a caller who says they are from Bajaj Finance and asks for your OTP.
- Check the confirmation after every update.
How can a family member or caregiver help?
A family member or caregiver can help you update your details, for example by:
- Guiding you through the steps in the app or on the website.
- Going with you to a branch and helping with the forms.
The OTP is sent to your registered mobile number and is meant for you only. Do not hand over your OTP, password or PIN to anyone, including a family member.
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Frequently Asked Questions
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What documents do I need to carry to the bank to update my mobile number?
To update your mobile number at the bank, carry valid identification documents such as your Aadhaar card, PAN card, or any other government-issued ID proof. Some banks may also require your passbook or account details for verification.
Is there a charge or fee for updating my contact information with the bank?
Most banks do not charge a fee for updating your contact information. However, it is advisable to confirm with your bank directly to ensure there are no charges involved.
How can I check which mobile number and email are currently registered with my bank?
You can check your registered mobile number and email by logging in to your bank’s online portal or mobile app. Alternatively, you can visit your nearest branch to confirm the details.
I updated my number online. How long does it take for the change to become active?
Typically, it takes 24–48 hours for your updated contact details to become active. However, the exact timeframe may vary depending on your bank. You can contact your bank for more information.
Is there help available for senior citizens to update their details?
You can contact customer care or visit a Bajaj Finance branch to ask for help updating your details. A family member or caregiver can guide you through the steps, but never share your OTP, password or PIN with anyone.
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