Car Loan EMI Debited Twice: What to Do

A second car loan EMI debit should be verified before it is treated as a duplicate. Compare both bank debits with the scheduled EMI and the loan Statement of Account (SOA), and raise a request through Help and Support in My Account if both match the same EMI. Do not skip or reduce the next EMI unless the lender confirms an adjustment, because an unpaid EMI makes the loan overdue, can attract charges and is reported to credit bureaus.

• Compare both bank debits with the EMI amount, due date and SOA entries.
• Check whether the second debit relates to an overdue EMI, a manual payment or another loan transaction.
• Keep the bank statement, SOA and transaction references, including the UTR (Unique Transaction Reference), ready for verification.
• Raise a request through Help and Support once a genuine duplicate is confirmed, and save the request number.
• An extra debit does not pay the next EMI unless the lender confirms an adjustment, so keep the next EMI on schedule.
• Review the updated SOA and bank account after resolution to verify how the extra amount was treated.

A car loan EMI is considered debited twice when two deductions from your bank account appear to relate to the same scheduled instalment. Two debits do not automatically confirm a duplicate, because the second one may relate to another payment instruction, an earlier unpaid amount or a separate loan transaction. Compare the amount, date and transaction reference of each debit with your bank statement and the loan SOA to see how each payment was recorded. If both debits match one scheduled EMI, keep the references ready and raise a request through Help and Support in My Account.

Why can a car loan EMI be debited twice?

A car loan EMI can appear twice because of duplicate payment processing, an additional payment or an adjustment linked to the loan account. Common situations to check include:

• Duplicate auto-debit: The same scheduled EMI may be processed more than once.
• Manual payment after auto-debit: A manual EMI payment made after an automatic debit may result in two payments for the same cycle.
• Previous overdue EMI: A missed or delayed EMI may be collected along with the current EMI.
• Part-prepayment or advance payment: A payment made separately from the regular EMI may appear as an additional transaction.
• Payment processing issue: A technical or settlement issue may cause an additional debit to appear.

The loan statement shows how each payment was accounted for, which helps separate a genuine duplicate from a valid adjustment. If an auto-debit fails or stays pending, check its status with your bank before paying manually, because a manual payment and a delayed auto-debit can both go through.

How to confirm whether your car loan EMI was debited twice

A duplicate EMI debit is confirmed by matching your bank statement with your car loan SOA and repayment schedule, rather than relying on an SMS or bank notification alone. The SOA is available through the app or My Account. The table shows what each record may show and what to do next.

If one of the entries is still pending, confirm its status with your bank before treating it as a completed duplicate.

After confirming a duplicate EMI debit, raise a service request with the records that show both debits and how the payments were recorded against the loan. Keep these ready, where applicable:

• Loan account number: Identifies the car loan linked to the disputed debit.
• Bank statement: Shows both deductions from your bank account.
• Loan SOA: Shows how each payment was recorded against the loan.
• Transaction reference or UTR: Identifies each debit entry.
• Debit date and amount: Matches both transactions with the scheduled EMI.
• Payment receipt or screenshot: Supports the debit, where available.

Follow these steps:

1. Open the Bajaj Finance App or My Account and sign in using your registered mobile number and OTP.
2. Verify your details with your date of birth.
3. Go to Service and select your car loan under Your Relations.
4. View or download the SOA and compare it with your bank statement.
5. Go to Help and Support and select the query type that matches the EMI or payment issue.
6. Enter the details of the debit, upload your records and submit the request.
7. Contact your bank if both debits show as completed on your bank statement, and save the request number.

After raising the request, keep checking your bank account and SOA until the debit is clarified, and use the same request number for follow-up. Submit records only through official channels and keep copies for yourself.

What happens to the extra EMI amount after you report it?

Once an extra car loan EMI is reported, the lender or bank reviews the transaction records to determine how the additional debit was received and recorded. The outcome depends on that verification, so the amount should not be assumed to be refunded or adjusted towards a future EMI. If an incorrect deduction is confirmed, the applicable correction, such as a refund, reversal or adjustment, depends on how the payment was processed. The processing period depends on verification, so do not rely on an estimated timeline.

What does a duplicate debit mean for your next EMI and overdue status?

A duplicate debit does not change your scheduled EMI. The next EMI stays due on its date for its full amount unless the lender confirms an adjustment in the updated loan records or in official communication. If you skip or reduce the next EMI because of the extra debit, it can remain unpaid, and the loan becomes overdue. An overdue EMI can attract penal charges and, if an auto-debit fails, a bounce charge, as set out in your loan agreement.

An overdue EMI is reported to credit bureaus as a Days Past Due (DPD) entry in the lender's regular reporting cycle, and a later payment does not remove the earlier entry. If an overdue amount or charge appears after a duplicate debit, compare it with your bank statement and the SOA, and raise a request through Help and Support with the transaction references. A payment query does not automatically remove an overdue amount, so pay any amount that is genuinely overdue while it is reviewed. If an incorrect overdue entry is reported, you can also raise a dispute through the official CIBIL process at cibil.com.