Why is my money deducted for failed payments?

If your money is deducted from your bank account for a failed payment, there is no need to worry as your money is absolutely safe. The amount will be refunded into your account within 3 to 5 days from the date you made the payment. You can check your source bank account statement after 5 days for a refund confirmation.

What if my payment is successful but the money has not reached the receiver?

Your recharge/bill payment may be taking longer than usual to process. This usually happens when we are not able to get confirmation of payment from your bank or not able to get the status of your recharge from the biller. In such scenarios, we assure you that your money is safe and will be refunded to you in case of payment failure.

I have accidentally made a payment towards the wrong bill. What should I do?

Since you have already made the payment, we will not be able to modify or cancel it as the payment benefit has already been delivered to the recipient (you).

How can I cancel my recharge?

You cannot cancel a recharge once you initiate a request on Bajaj Pay. This applies to pending recharges as well.

Why do you mean by recharge payment pending?

Recharges on Bajaj Pay are instant, but sometimes there may be a delay in receiving the status of recharge from operators.

While most pending recharges are successful within 1 hour, in rare cases it may take up to 48 hours. You can check the final status of your pending recharge in the History section of your Bajaj Pay app.

If your recharge fails for any reason, the entire amount will be refunded to you as per the refund timelines below:

UPI: 5 business days
Wallet: T+1 where T shall mean the date of the transaction and 1 shall mean the subsequent day

Are there any Fees and/or charges for making any recharge or bill payment transactions with the Bajaj Finserv?

Yes. Fees and charges may apply to certain categories of recharge and bill payment transactions. Please find below the detailed Fees and Charges:

Mobile recharges and bill payments - Fees and charges

• Convenience fee of up to 2% per transaction is applicable on bill payments (inclusive of applicable taxes)*
• Payment of rent using credit card as a payment mode - 2% per transaction (inclusive of applicable tax)
•  Platform fee of up to Rs.5/- for each prepaid mobile recharge

*Convenience fee is applicable on specific payment instrument and subject to revision time to time. For failed transactions, total amount including charges except taxes are reversed.

What happens if I recharge twice?

In case you have accidentally recharged the same number twice, you will receive the benefits for both recharges.

How do I check if my plan is applied?

Most recharges are instant, and the operator sends the confirmation message on the recharged number within a few minutes.
To check if your plan is applied, dial the balance inquiry number for your service provider.
BSNL- *123#
VI- Dial *199#
Jio- Dial 1299 to get an SMS with details of your active plan
Airtel - *121*51#
If you have confirmed that the plan details have not been applied, please directly contact your operator and share the Operator Reference ID for help with this. You can find the operator reference ID within the History section of your Bajaj Pay app.
Note: If you have recharged for someone else, the balance inquiry to check if the plan is applied should be made from the mobile number of the person you made the recharge for.

Why is my credit card bill payment not reflecting in my card account even after successful payment?

Your card issuing bank may take up to 2 working days to complete the payment and reflect in our credit card account.
Please always remember to pay your credit card bill at least 2 working days before the due date to avoid late fee charges.

When will I receive my gas cylinder?

Once you have paid for your cylinder booking on Bajaj Pay, it takes up to 3-5 working days for the cylinder to get delivered.
For further details on the cylinder delivery date, contact your distributor/agency or gas provider.
Bharat Gas at 1800-2243-44 (toll-free)
HP Gas at 1800-2333-555 (toll-free)
Indane Gas at 18002333555 (toll-free)

I have accidentally recharged the wrong number. What should I do?

We regret the inconvenience caused, however once a recharge is successful, the same cannot modified or cancelled, as the top-up balance or recharge benefit has already reached the recipient (you).
However, if you still have any query, please contact the customer support team of your network provider directly.

Are there any transaction charges applicable on mobile prepaid recharges using the Bajaj Finserv app?

You may be charged a nominal platform fee for prepaid mobile recharges using Bajaj Finserv app T&C apply.

Will transaction charges be refunded if my transaction fails but money is debited from my account?

If you have paid a fee and charges for a failed transaction, the amount will be refunded to you.