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Introduction

Add convenience to your daily payments with Bajaj Finserv Wallet. Pay bills on the go or easily initiate fund transfer from your phone. With the Bajaj Finserv wallet, you can pay your monthly bills, transfer funds to family and friends at ease.

What is Bajaj Finserv wallet?
The Bajaj Finserv wallet from Bajaj Finserv is a secure digital wallet. It is made to simplify everyday payments for you. Carrying a hefty wallet with multiple cards is in the past. Now manage your money with a tap. Easily pay bills, make recharges, send money to friends and pay for purchases across various brands and services with the Bajaj Finserv wallet.

With your Bajaj Finserv wallet you can pay,

  • Recharge – Mobile prepaid, DTH, FASTag, OTT subscriptions.
  • Utilities & Bills – Electricity. Gas bills, Broadband, Landline, Cable, water, Hospital, Housing society bills, education fees, etc.
  • Financial Services & Taxes – Loan repayment, insurance, credit card bills and municipal taxes.
Why should I use Bajaj Finserv wallet?
  • Safe & secure: The Bajaj Finserv wallet is a safe and secure way to complete your online transactions.
  • Scan & pay with wallet: You can easily scan the QR code and pay the amount.
  • Easy to use: The Bajaj Finserv app features an easy to navigate user interface for your convenience.
  • Quick transactions: Minimise the hassle of entering different card numbers and OTP. With your Bajaj Finserv wallet, you just have to enter the amount and tap on proceed. And just like that, you can pay for your electricity bills, mobile recharges and more.
  • Add money anywhere, anytime with net banking, UPI, credit card or debit card. You can save your card details to add funds to your wallet anytime.
  • Easy checkout: With simple one tap payment checkout, you will save your time with Bajaj Finserv wallet.
You can use the Bajaj Finserv wallet to pay your monthly bills like electricity, water, DTH recharge and more.

How can I set up my Bajaj Finserv wallet?
  • Download the Bajaj Finserv app.
  • Register/ log in with your 10-digit mobile number.
  • Go to ‘Wallet’ from the home screen.
  • Enter your name, mobile number, date of birth and ID details.
  • You have successfully set up your wallet. Now you will be able to add and transfer funds, pay your monthly bills using the Bajaj Finserv wallet.
How can I add money to the Bajaj Finserv Wallet for Payments?
  • Download & install Bajaj Finserv app.
  • Log in with your customer ID or mobile number.
  • Go to ‘Add Money’ from home page.
  • You can choose to add money with credit/debit card, net banking and UPI ID.
  • Enter the amount.
  • Proceed to payment, select your chosen mode of payment.
  • Enter OTP.
  • You have successfully added money to your wallet.
How can I use Bajaj Finserv Wallet for online payments?
  • Open the Bajaj Finserv app
  • Go to ‘Bills & Payment’ Section.
  • Select the bill you want to pay and proceed to payment. For eg, if you want to pay your electricity bill payment, you will have to select ‘Electricity’. Fill in the required fields and proceed to payment.
  • Select Bajaj Finserv wallet to pay. Ensure you have enough balance in your wallet to proceed with the transaction.
  • Authenticate and proceed to payment. You have successfully initiated the payment.
How can I download Bajaj Finserv app?
  • Download Bajaj Finserv app from Play store or iOS store click here.
  • Login with your Experia ID or mobile number with One-time Password which will be sent to your mobile number.
  • Browse through your active and previous relationships with Bajaj Finserv. Also, explore offers personalised and recommended for you in Pre-approved and Recommended Offer section.

Grievances for Wallet Services through Bajaj Finserv App

In case You have any concerns regarding Bajaj Pay Services, please contact: - For Bajaj Finserv Services:

LEVEL 1 We are committed to resolving your queries/issues, you need to follow the below steps to raise your request:
  1. Bajaj Finserv App > Menu > Get in Touch > Raise a Request
  2. Bajaj Finserv App > Menu > Get in Touch > Raise a Request History > Reopen the request if not satisfied with the response, also there is option incase customer wants to escalate
LEVEL 2 We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, the customer may go through the below steps:
  1. Bajaj Finserv App > Menu > Get in Touch > Raise a Request History > Reopen the request if not satisfied with the response, also there is option incase customer wants to escalate
We have our Grievance Redressal Officer,

Mr Jayesh Dave who heads the Customer Experience

grievanceredressalteam@bajajfinserv.in
LEVEL 3 If the customer is not satisfied with the resolution provided at Level 2 within the customer may post his/her complaint/query to the Nodal Officer/Principal Nodal Officer as per the region defined.

Can get the Nodal Officer/Principal Nodal Officer details from https://www.bajajfinserv.in/finance-corporate-ombudsman
LEVEL 4 BFL have appointed an Internal Ombudsman for Pre-paid Payment Instruments (PPI). As per regulatory guidelines if any complaint raised by customer is fully or partially rejected by company those complaints shall be referred to the Internal Ombudsman for his views.
LEVEL 5 If the customer is not satisfied with the redressal provided or have not received a response from BFL within 30 days of lodging a complaint with BFL from the above-mentioned matrix, the customer may approach. Reserve Bank of India, Office of Digital Ombudsman for Grievance Redressal

Details of the scheme are available at
https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=3631

Bajaj Finserv Wallet Promo

FLAT RS 50 ON LOAD OF RS 100

  • Activate Bajaj Pay Wallet on Bajaj Finserv App to get Cashback.
  • Cashback of Rs.50 on first Bajaj Pay Wallet cash load of minimum amount of Rs.100 in Bajaj Pay Wallet during Offer Period.
  • This Cashback Offer is only available for existing customers of Bajaj Finance Ltd. (“BFL”) who have availed products form BFL Dealer on loan facility from BFL, whose Bajaj Pay Wallet is activated and who have successfully done a minimum wallet load of Rs 100 in such Bajaj Pay Wallet
  • Steps to avail the Cashback – Bajaj Finserv App download (if not done already) | Bajaj Pay Wallet Creation | Bajaj Pay Wallet money load (Rs.100 or more)
  • Customers who have already created the Bajaj Pay Wallet are eligible for the Cashback offer
  • Customer can add money using multiple instruments with condition that minimum amount added to Bajaj Pay Wallet should be of Rs.100.
  • Cashback will credit to user Bajaj Pay wallet within 7 days of the transaction completion by the Customer, provided any/all the conditions provided by BFL are complied with.
  • This Cashback offer is valid from 1st October to 31st October 2021 (“Offer Period”), unless revoked or extended by BFL without any prior notice to the Customer.
  • Cashback offer is applicable one time per Customer during Offer Period, also the Customer notes that this Cashback Offer cannot be availed with any other offer/promotion, made available by BFL.
  • This Cashback offer is available only in select cities of India and is valid only for Indian citizens. This offer is not applicable in places wherever prohibited and or on rewards/services for such offer cannot be made available for any reason whatsoever. For the avoidance of doubt, the offer will not be available in the customer of state of Tamil Nadu
  • These terms are in addition to the Reward Terms provided for in the Terms of Use of the Bajaj Finserv App.

Rs 10 Cashback on Wallet Creation

  • Activate Bajaj Pay Wallet on Bajaj Finserv App to get Cashback.
  • Cashback of Rs.10 on Wallet Activation.
  • This Cashback Offer is only available for selected existing customers of Bajaj Finance Ltd(“BFL”) who have availed products form BFL Dealer on loan facility from BFL, who has activated Bajaj Pay Wallet .
  • Steps to avail the Cashback – Bajaj Finserv App download (if not done already) | Bajaj Pay Wallet Creation
  • Customers who have been communicated through notifications, message to create Bajaj Pay Wallet with this Cashback offer are only eligible.
  • Cashback will credit to user Bajaj Pay wallet, provided any/all the conditions provided by BFL are complied with.
  • This Cashback offer is valid from 26th September to 5th October 2021 (“Offer Period”), unless revoked or extended by BFL without any prior notice to the Customer.
  • Cashback offer is applicable one time per Customer during Offer Period, also the Customer notes that this Cashback Offer cannot be availed with any other offer/promotion, made available by BFL.
  • This Cashback offer is available only in select cities of India and is valid only for Indian citizens. This offer is not applicable in places wherever prohibited and or on rewards/services for such offer cannot be made available for any reason whatsoever. For the avoidance of doubt, the offer will not be available in the customer of state of Tamil Nadu
  • These terms are in addition to the Reward Terms provided for in the Terms of Use of the Bajaj Finserv App.
  • Cashback will credit to eligible user Bajaj Pay Wallet within 7 days of Wallet Creation

FLAT RS 25 ON BILL PAY USING WALLET

  • Activate Bajaj Pay Wallet on Bajaj Finserv App and do bill payment through the Bajaj Pay Wallet, to avail cashback.
  • Rs 25 Cashback on completion of said every bill payment of minimum amount of R 100 for max 6 bill payment using Bajaj Pay Wallet during Offer Period.
  • This Cashback Offer is only available for existing customers of Bajaj Finance Ltd. (“BFL”) who have availed products form BFL Dealer on loan facility from BFL, whose Bajaj Pay Wallet is activated and who have successfully concluded transaction for bill payment of Rs100 through such Bajaj Pay Wallet during offer period.
  • The Customer agrees and acknowledges that Bill payment transactions shall not include the following transactions Fastag Payments/Recharge, transfer to/from other wallets/pre-paid instruments, Bank Transfer & Loan Re-payment using Bajaj Pay Wallet (Any such transaction shall not be considered for this Cashback offer)
  • Steps to avail the Cashback – Bajaj Finserv App download (if not done already) | Bajaj Pay Wallet Creation | Bajaj Pay Wallet Load |Bill Payment using the Bajaj Pay Wallet (Rs.100 or more )
  • Customer can pay bill with condition that debit must be from Bajaj Pay Wallet.
  • Cashback will credit to eligible user Bajaj Pay Wallet within 7 days of bill payment, provided bill payment transaction is concluded during the Offer Period.
  • Cashback will be applicable only on Bajaj Pay wallet debit transaction for max 6 bill payment of above Rs 100 each, during Offer Period.
  • This Cashback offer is valid from 1st October to 31st October 2021 (“Offer Period”), unless revoked or extended by BFL without any prior notice to the Customer.
  • Customer notes that this Cashback Offer cannot be availed with any other offer/promotion, made available by BFL.
  • This Cashback offer is available only in select cities of India and is valid only for Indian citizens. This offer is not applicable in places wherever prohibited and or on rewards/services for such offer cannot be made available for any reason whatsoever. For the avoidance of doubt, the offer will not be available in the customer of state of Tamil Nadu
  • These terms are in addition to the Reward Terms provided for in the Terms of Use of the Bajaj Finserv App.

These Terms and Conditions shall apply to and regulate the various reward/offers/discounts/promotions made available by Bajaj Finance Limited (“BFL”) through the BFL Network (collectively referred to as Reward Terms”) and are in addition to Terms of Use as stated above. Terms used in capitalized form and not defined herein, shall have the meaning assigned to them under the Terms of Use.

Further the Customer hereby agrees and acknowledges that these Reward Terms are generic in nature and specific terms applicable to offer /promotion (“BFL Promotions”) shall be applicable in addition to these Reward Terms and such additional terms along with the BFL Promotion details shall be communicated to the Customer through notifications or SMS or email or through the BFL Network (“Promotional Terms”).

Customer may be entitled for the various BFL Promotions subject to fulfilment of eligibility criteria as stipulated in various Promotional Terms displayed / available in BFL Network and/or communicated to the Customer through SMS/offer banners/notification etc. The terms of use and eligibility shall be expressly detailed along with each and every BFL Promotion, if the Customer wish to avail the same such specific Promotional Terms shall be binding on the Customer.

A. TYPES OF BFL PROMOTION

BFL may allow eligible Customers of the BFL Network to avail any/all types/categories of the rewards as stared below, provided the Customer has a valid Bajaj Finserv Account:

(i) Cashback: Cashback is accumulated only at the Customer’s prepaid payment instrument (“PPI”) wallet with BFL- Bajaj Pay Wallet. For Customers without PPI wallet may or may not receive the associated cashback or other equivalent reward, at the sole discretion of BFL, subject to the Promotion Terms laid out in relation to the same.

Additionally, the earned cashback cannot be transferred to bank account. In case of expiry of customer’s PPI wallet, the associated cashback cannot be used. Furthermore, the earned cashback can be used for part/full payments towards your purchases of products/services by availing loan/finance facility from BFL, making bill payments/ recharges, within the BFL Network in the manner as specified under Promotional Terms, from time to time. Cashback cannot be used for loan repayment or dues of credit card. Cashback redemption transactions cannot be cancelled or varied once request has been placed for the same.

a. Customer will be eligible for the Cashback, post successful payment completion of all the criteria’s laid out by BFL as eligibility criteria, including but not limited to conclusion of payment transaction, bill payment etc in the manner prescribed by BFL. In case such transaction is declined then Cashback will not be credited to the Customer, and such Cashback code can be reused in next transaction, on such terms as may be prescribed by BFL.

(ii) BFL Discount Codes: The accumulated BFL Discount Codes can be redeemed/used for a wide variety of payment transactions, including but not limited to bill payment as offered and specified by BFL through BFL Network (“Transaction”), as specifically detailed under the Promotions Terms.

Additionally, the customer hereby agrees and acknowledges in relation to the BFL Discount Codes that:

  • BFL Discount Codes quantum will be calculated as per the specific BFL Promotion and communicated to the Customer through BFL Network and/or through notifications, or SMS or through the BFL Network (“Promotional Terms”). The quantum of the discount in terms of transaction value either flat discount or percentage of Transaction value capped to a maximum amount, shall be governed by the Promotion Terms.
  • Customer needs to ensure minimum Transaction value and category of Transaction for which BFL Discount code, is applicable and as specifically detailed under the Promotional Terms.
  • To be eligible for the said BFL Promotion, Customer needs to Enter BFL Discount code in “Apply Promo Code” section and click on apply in the BFL Network. However, in case where of eligible existing BFL Customers, BFL Discount Code may be directly deducted from Transaction value without any requirement to apply promo code in BFL Network.
  • In relation to the discounted Transactions (wherein such BFL Discount Code is applied), if such Transaction is cancelled then the amount refunded will be only the amount debited from Customer. Any discount amount will not be refunded to Customer.
(iii) Third-Party Vouchers: The usage of the vouchers earned/received under the BFL Promotion will be governed by the separate set of Terms & Conditions of the such third-party Merchant/Brand/Vendor (collectively “Third-Party”) who is issuing such voucher. The Voucher offer is solely brought to you by the Third-Party and BFL holds no warranty and does not represent anything relating to the delivery, services, suitability, merchantability, availability or quality either of the voucher or of the products/services made available to Customer by Third-Party under the Promotional Terms.

Additionally, BFL gives no warranty in respect to the quality of products/services acquired or their suitability for any purpose for the availed vouchers. Furthermore, any disputes regarding delivery, service, suitability, merchantability, availability or quality of the products/services under the voucher must be addressed directly to such Third-Party and that BFL shall not entertain any communication in this regard. Any images displayed on the BFL Network for vouchers are for illustrative purposes only. Characteristics of actual product/services made available through the said Voucher may vary. BFL shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered, to a Customer, directly or indirectly, by use or non-use of products/services under vouchers.

(iv) BFL Reward Points: The accumulated BFL reward points can be redeemed/used for a wide variety of payment transactions as offered and specified by BFL. Additionally, Customer can use these accumulated BFL reward points to purchase vouchers from select third party platforms as may be made available from time to time and as may be specifically detailed under the Promotional Terms.

B. GENERAL TERMS:

  • Any and all the BFL Promotions shall come in force from the Effective Date, as may be prescribed by BFL, and as communicated by BFL through the Promotional Terms.
  • BFL Promotions applicable will be displayed to eligible Customers through BFL Network in transaction summary page.
  • Under this Promotion, every Customer who fulfills all the criteria specified by BFL, shall be eligible for the reward(s) as may be specified by BFL, through Promotional Terms.
  • This Promotion may be available only in select cities of India and is valid only for Indian citizens. This Promotion is not applicable in places wherever prohibited and/or products/services/rewards for which such BFL Promotion cannot be made available for any reason whatsoever.
  • The BFL Promotion and the terms governing the same are available at the sole and absolute discretion of BFL and same are subject to changes as deemed fit by BFL, without any prior notice to the Customer.
  • Participating in this BFL Promotions is voluntary and the Customer is not bound to participate in the said BFL Promotions. There is no compensation for non-participation in the Promotion under any circumstances whatsoever.
  • The participating and eligible Customers will receive their applicable reward only if all the criteria specified by BFL in relation to the same are fulfilled. The applicable rewards will be sent/made available to Customer on such terms as specified by BFL, from time to time.
  • All applicable taxes, fees and levies (including ‘gift’ tax or tax deducted at source, where applicable) will need to be solely paid by the Customer(s).
  • Where the Customer has provided any incorrect information at the time of registration for the BFL Promotion or while registration to the BFL Network, his/her selection will be subject to cancellation at the sole and absolute discretion of BFL.
  • BFL Promotions are a special offer for BFL Customers only and nothing contained herein shall prejudice or affect the terms and conditions of any product/service availed by the Customer from BFL or the Promotion Terms. These terms and conditions shall be in addition to and not in derogation to the terms and conditions prescribed by BFL for its products/services availed by the Customer from BFL and/or the Promotional Terms.
  • Nothing herein amounts as a commitment by BFL to provide further or similar offers.
  • Images of the products if shown on email, BFL’s website/ BFL Network or any other advertisement material whatsoever, are for representational purpose only. Notwithstanding anything contained in the BFL Promotion or these terms and conditions, any images, representations etc. and all intellectual property rights pertaining thereto which belong to any third party, shall continue to vest with such party and by using such images, representations etc., BFL in no way claims any right whatsoever relating to such intellectual property.
  • The decision of BFL selection committee in selecting the Customers eligible for a reward will be final and binding on the participating Customers.
  • Notwithstanding anything herein, BFL shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products provided by third parties.
  • BFL's decision on all matters relating to the BFL Promotion will be at its absolute discretion and will be final and binding on all participants.
  • BFL reserves the right to revise these terms, modify or withdraw the BFL Promotion at any time without prior notice or reason. These terms and conditions prevail over the contents of any brochure or other promotional material advertising the BFL Promotion.
  • BFL, its group entities/ affiliates or their respective directors, officers, employees, agents, vendors, etc., shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered by a Customer, directly or indirectly, including for reasons arising out of use or non-use of products and/or rewards or participation under the BFL Promotion, in any manner whatsoever.
  • BFL shall not be liable for termination or delay of BFL Promotion or the rewards forming part of the BFL Promotions due to any force majeure event and will not be liable for any consequences.
  • BFL Promotion/rewards are non-transferable and non-negotiable in nature.
  • These terms and conditions shall be governed by the laws of India. All disputes if any arising out of or in conjunction with or as a result of BFL Promotion or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra.

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