About Torrent Power
Torrent Power, part of the Torrent Group, distributes electricity across several cities in Gujarat, Maharashtra and Uttar Pradesh. It operates as a distribution licensee in Ahmedabad, Surat and Gandhinagar, and in the Dadra and Nagar Haveli and Daman and Diu UT. It works as a franchisee in Agra and the Bhiwandi and Mumbra areas of Maharashtra. Torrent Power serves over 3.8 million customers. As a Torrent Power customer, you can complete your Torrent Power bill payment and Torrent Power payment online on Bajaj Pay, the Bharat Connect platform on Bajaj Finance.
Torrent Power Electricity Tariff, FY 2026-27
Torrent Power charges per unit vary by consumer category and monthly consumption, as set by GERC. For RGP residential connections in Ahmedabad and Surat, energy charges start at Rs. 3.20 (320 paise) per unit for the first 50 units, with higher slabs charged more.
Torrent Power residential tariff, Ahmedabad and Gandhinagar (FY 2026-27)
| Consumer type | Units consumed per month | Energy charge (paise per unit) | Fixed charge |
|---|---|---|---|
| RGP (residential) | First 50 units | 320 | Single-phase: Rs. 25 per month per installation. Three-phase: Rs. 65 per month per installation |
| RGP (residential) | Next 150 units | 395 | As above |
| RGP (residential) | Above 200 units | 500 | As above |
| BPL household | First 50 units | 150 | Rs. 5 per month per installation |
| BPL household | Next 150 units | 395 | As above |
| BPL household | Above 200 units | 500 | As above |
Torrent Power residential tariff, Surat (FY 2026-27)
| Consumer type | Units consumed per month | Energy charge (paise per unit) | Fixed charge |
|---|---|---|---|
| RGP (residential) | First 50 units | 320 | Single-phase: Rs. 25 per month per installation. Three-phase: Rs. 65 per month per installation |
| RGP (residential) | Next 50 units (51 to 100) | 365 | As above |
| RGP (residential) | Next 150 units (101 to 250) | 425 | As above |
| RGP (residential) | Above 250 units | 505 | As above |
| BPL household | First 50 units | 150 | Rs. 5 per month per installation |
| BPL household | Above 50 units | Same as RGP slabs | As above |
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Torrent Power customer care number and contact details
You can reach the Torrent Power customer care number for billing issues, service requests and bill payment queries using the city-wise helplines below. Torrent Power supports consumers across Ahmedabad, Surat, Gandhinagar, Agra, Daman and the Shil-Mumbra-Kalwa area.
City Helpline number Zone type Ahmedabad 19129 / 9099991912 Licensee Surat 0261-2551912 / 9099991912 Licensee Gandhinagar 19129 / 9099991912 Licensee Agra 1800 180 3124 Franchisee Daman 1800 270 5551 Licensee Mumbra (Shil-Mumbra-Kalwa) 1800 267 7099 Franchisee Keep your Customer ID handy and register a complaint or a Torrent Power bill payment query through torrentpower.com or the customer portal.
How to check your Torrent Power bill payment status on Bajaj Finance
To check your Torrent Power bill payment status, log in to the Bajaj Finance website or app and open your transaction history.
- Open the Bajaj Finance app or website and go to Payments.
- Select Electricity Bill Payment and choose Torrent Power.
- Enter your Customer ID and fetch the current bill.
- Check the payment status for your Torrent Power bill payment.
- Open transaction history to confirm the completed payment.
Note your transaction ID from the confirmation screen or SMS to track your torrent bill payment online. If the status stays Pending beyond 24 to 48 hours, contact Bajaj Finance support at 7757000000.
What to do if your Torrent Power payment fails
If your Torrent Power bill payment fails but money is debited, do not retry immediately.
- Note your transaction ID from the payment screen or bank SMS.
- Check Transaction History on the Bajaj Finance app or website; if it shows Pending, wait 24 to 48 hours.
- If it shows Failed but money was debited, Bajaj Pay auto-refunds the amount to your source account within 5 to 7 working days.
- If you are not refunded within 7 working days, contact Bajaj Finance support at 7757000000.
For a Torrent Power payment or bill-status query, contact Torrent Power on your city helpline at torrentpower.com with your transaction ID.
Why pay your Torrent Power bill on Bajaj Pay
Torrent Power payment on Bajaj Pay runs on a Bharat Connect-certified platform, so your Torrent Power quick pay is processed on an RBI-regulated network.
Benefit Detail Payment modes UPI, credit card, debit card, net banking and Bajaj Pay Wallet Confirmation SMS and email receipt after a successful payment Platform Bharat Connect-certified via Bajaj Pay, regulated by the Reserve Bank of India Availability 24x7, including weekends and holidays These features make your Torrent Power bill payment simple to complete and easy to track on Bajaj Finance.
How to pay your Torrent Power bill online on Bajaj Pay
You can complete your Torrent Power bill payment online on Bajaj Pay using the Bajaj Finance app or website.
On the Bajaj Finance app
- Download the Bajaj Finance app from the Google Play Store or App Store and install it on your device
- Open the app, log in, or register if you are a new user
- Scroll down to the ‘Bills and recharges’ section and click on ‘Electricity’
- Select Torrent Power as your electricity board
- Enter the requested details like Service/Consumer Number and City/Sub division code
- Click on ‘PROCEED’, your total bill amount will be shown
- Click on ‘PROCEED TO PAY’ and choose your preferred mode of payment
- Once you have completed the transaction, you will get notified that the payment was successful
On the Bajaj Finance website
- Go to the Bajaj Finance website
- Scroll down to the ‘Bills and recharges’ section, click on 'Electricity’
- Enter your mobile number and login with an OTP
- Select Torrent Power as your electricity board.
- Enter the requested details like Service/Consumer Number and City/Sub division code
- Click on ‘PROCEED’,
- Your total bill amount will be shown, click on ‘PROCEED TO PAY’ to choose your preferred mode of payment
- Once you have completed the transaction, you will get notified that the payment was successful
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Frequently asked questions
To download your Torrent Power light bill, log in to the Torrent Power official website or app. Navigate to the 'My Account' section, select 'Bill & Payments', and you will find the option to download your bill.
Yes, you can pay your Torrent Power bill online after the due date. However, you may incur late payment fees or charges as per their policy.
Late payment charges for Torrent Power bill depend on the duration of the delay and the bill amount. The specific details are usually mentioned in your bill or can be obtained by contacting their customer service. Remember, these late charges vary based on location and policies.
Torrent Power is not a government organisation. It is a private-sector enterprise owned by the Torrent group.
- Register on the Torrent Power Customer Portal
- Login with your Service No. and password.
- Go to the 'MY ACCOUNT' section and choose 'BILL HISTORY.'
- You can view your past bills, download them as PDFs, and analyse your consumption trends.
In case of any issues you can reach out to Torrent Power customer care and explain your issues in detail.
To pay online, you'll need your Customer Account Number or Contract Account Number. This information can be found on your bill.
Contact the customer care ((079) 22551912 / 66551912 ) to resolve any issues relate to bill
It typically takes 24 to 48 hours for online payments to reflect in your Torrent Power account. This timeframe may vary depending on your bank's processing time.
Torrent Power’s primary customer care number is 19122. This helpline is available for consumers in Ahmedabad, Surat, Gandhinagar, Agra, Daman, and Mumbra. Customers can call this number for assistance with billing issues, power outages, new connections, meter problems, and torrent power bill payment–related queries. Support is available during standard working hours.
If a Torrent Power bill payment fails, the amount is usually not deducted or is automatically refunded by the payment platform within a few working days. The bill remains unpaid, so customers should retry the payment to avoid late fees or disconnection. Always keep the transaction ID and check payment status before retrying.
Yes, torrent bill payment on Bajaj Finance is considered safe and reliable. The platform uses secure encryption, verified payment gateways, and multi-factor authentication to protect user data and transactions. Customers also receive instant payment confirmations and digital receipts, ensuring transparency. Bajaj Finance complies with standard security and regulatory guidelines for online payments.
To register a complaint for a wrong Torrent Power bill, customers can call 19122 or email details to connect.ahd@torrentpower.com. Provide your consumer number, bill copy, and issue description. Complaints can also be lodged through Torrent Power’s official website or local customer care centers for faster resolution and tracking.
You can confirm a successful Torrent Power bill payment in a few ways. After paying on Bajaj Finance, you receive an SMS and email confirmation. You can also open Transaction History on the Bajaj Finance app or website to view the payment status and date. Keep your transaction ID handy to track or verify the payment.
You can pay your Torrent Power bill online via Bajaj Pay across Torrent Power’s service areas. These include Ahmedabad, Surat, Gandhinagar, Dahej and Dholera in Gujarat, the Dadra and Nagar Haveli and Daman and Diu UT, Agra in Uttar Pradesh, and the Bhiwandi and Shil-Mumbra-Kalwa areas of Maharashtra. Enter your Customer ID to fetch and pay the bill.
You can reduce missed due dates for your Torrent Power bill on Bajaj Finance. Log in with your mobile number and OTP, then save your Torrent Power connection using your Customer ID. The app can send reminders before each due date. If AutoPay is available for your biller, enable it from the saved biller to pay automatically every cycle.
