Applicable for all Bajaj Finance loan products
Open EMI query? Follow up & get it resolved faster
*T&C Apply
Follow-up on your open request
Our customer support team will try its best to resolve your requests in as little time as possible. The standard time defined to resolve your query is 48 business hours.
However, in the rare event that you do not receive a response to your query within the committed timeline, you can follow up by visiting our ‘Help and Support’ section.
This facility ensures that no query, no matter how big or small, remains unanswered. However, you may only be able to follow-up on your request if you do not get a response from us within the committed timeline.
Seek an answer for your pending request
You can follow up on your request by visiting Service Portal and following these simple steps:
- Go to our customer portal by clicking on ‘Sign-in’ button on this page.
- Enter your registered mobile number and date of birth.
- Once signed-in, you can click on the ‘View All’ option next to the ‘Your Raised Requests’ section.
- Enter your remarks, upload a supporting document if needed, and submit.
You can also escalate any pending query by clicking the "Escalate Request" option below.
Escalate Your Pending Query
Our customer support team aims to respond to all queries within 48 business hours. However, if you do not receive a response within the committed timeline, you may escalate your request by visiting our customer portal. Our customer support team ensures that all your queries are resolved within 48 business hours. However, if you do not receive a response within the committed timeline, you can follow-up by visiting our customer portal.
All you have to do is sign-in to My Account, and click on "View all" option next to the my raised requests section. You can then, find all your requests and select the request number you want to follow up on. Click on escalate option, enter your remarks, and submit. Please note that "Escalate option is activated only when our customer representative fails to reach out to you within the committed timeline.
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Frequently Asked Questions
Following Up on Requests
EMI Query Status
How do I follow up on an open service request in Bajaj Finserv My Account?
Sign in to My Account and click 'View all' next to the 'My raised requests' section. Find the request you want to follow up on and select its request number. If needed, you can escalate it, add your remarks, and submit for further attention.
Can I add more information to an already raised request for overdue EMI?
Yes. Sign in to My Account, open the request from your raised requests list, and you can add remarks or additional details when following up or escalating. This helps the customer support team understand your query better before responding.
How long does Bajaj Finserv take to resolve an open service request?
Bajaj Finance aims to respond to all queries within 48 business hours. If you do not receive a response within this committed timeline, the escalate option becomes available so you can follow up directly through My Account.
How do I check the status of my overdue EMI service request?
Sign in to Bajaj Finance My Account, click 'View all' next to your raised requests, and select the relevant request number. This shows you the current status of your query, including whether it is still open or has been resolved.
Can I track my payment query status from Bajaj Finserv My Account?
Yes. Sign in to My Account and go to the 'My raised requests' section, where you can view all your open and past requests. Select the relevant request number to check its current status at any time.
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*Terms and conditions apply.