To visit our service portal
Customer Support Information – Bajaj Finance
At Bajaj Finance, your convenience and satisfaction are our top priorities. Whether you're an existing customer or exploring our products for the first time, we offer multiple ways to assist you.
- Customer Service Helpline
You can reach us anytime via our Customer Service Helpline: +918698010101
Our IVR system operates in 9 languages and is available 24x7, ensuring support in your preferred language, anytime you need it. - Virtual BOT Assistance
Our Virtual BOT is available 24x7 to help you with queries, guide you through self-service options, and provide instant support. - Live Support from Our Representatives
Need to speak to someone? Our dedicated Customer Service Representatives are available Monday to Sunday, from 9 AM to 9 PM, to assist you with any product or service-related concerns. - Fraud Assistance Queue
If you suspect fraudulent activity or need urgent help regarding unauthorized transactions, please select the “Report a Fraud” option on our IVR system. Our dedicated Virtual BOT and Customer Service Representatives are available 24/7 to assist you.
For Existing Customers
To ensure a smooth experience:
- Call from your registered mobile number for faster verification.
- If you're calling from a different number, please keep your Customer ID, Fixed Deposit ID, or Card Number handy to validate your identity and access self-service options.
New customers - How to contact Bajaj Finance
If you are new to Bajaj Finance, you can contact us to learn more about our products and services or get help with your queries. Our support channels can help you explore available options, understand product details, and raise any concerns. You can connect with Bajaj Finance through our customer care helpline or digital support options for quick assistance.
Specialised helpline numbers
| Product/Service | Helpline number |
| Home Loan Queries | 022 4529 7300 |
| RBL Credit Card Queries | +91 22 6232 7777/022 7119 0900 |
| DBS Bank Credit Card Queries | 1860 210 3456/1860 267 4567 |
| Bajaj General Insurance | Call: 1800-209-5858 WhatsApp: 75072 45858 |
| Bajaj Life Insurance | Call: 020-67121212 WhatsApp: 8806727272 |
The specialised helpline numbers listed above are for your convenience. We recommend validating these numbers from the official website of the respective company before dialing, to ensure accuracy and avoid any misuse.
You can also visit our digital Bajaj Finance Service Portal and use our Raise a Request facility to get your queries resolved.
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Frequently Asked Questions
Contacting Bajaj Finance
Branch & Support Services
Account & Security Support
How can I raise a request online or write to Bajaj Finance Limited?
If you have a product or a service-related query, you can raise a request online for the same by following the steps below.
If you are an existing customer, you can raise a request by following these steps:
- Click on the ‘Raise your request’ option below to sign-in to our service portal.
- Enter your registered mobile number and submit the OTP.
- Verify your details with your date of birth and proceed.
- Select the product for which you want to raise a query.
- Choose the relevant ‘Query type’ and ‘Sub-query type’.
- Upload the supporting document if needed and submit the query.
Once you submit the query, our representative will reach out to you within 48 business hours and help you resolve your query.
If you are new to Bajaj Finance Limited and wish to contact us, you can raise a request online in the following steps:
- Click on the ‘Raise your query online’ option below.
- Select ‘No’ from the list of options and click on the ‘Submit’ button.
- Enter your details such as email ID and mobile number.
- Choose the product, relevant query and enter the additional details if required.
- Enter the code you can see on your screen and submit.
How do I raise an online complaint?
Our customer support team tries to provide assistance immediately. You can reach out to us in the following ways:
- If you’re an existing customer, you can raise a request for any Bajaj Finance services-related queries.
- You can also call on our customer care helpline - +91 8698010101.
If you were unable to get a satisfactory answer to your queries/ issues or do not hear from us within 10 business days, you can submit your grievance to our Grievance Redressal Team’s desk.
The Grievance Redressal Officer investigates problems/ issues raised by our customers and provides an impartial resolution.
Our Grievance Redressal Officer is available on business days, between Monday and Friday, from 9:30 am to 5:30 pm, on 022 41803901 (call charges as applicable). You can also send an email at grievanceredressalteam@bajajfinserv.in
Is the Bajaj Finance customer care number available 24 hours?
Yes, Bajaj Finance customer care provides 24x7 support through its IVR system and Virtual BOT. You can call the customer care number anytime to access self-service options. Customer service representatives are available during specific working hours to help with product and service-related queries.
How can I contact Bajaj Finance customer care?
Call the toll-free helpline at +91 8698010101, available 24x7 with IVR support in regional languages. You can also sign in to the customer portal or app to raise a request, or visit your nearest branch for in-person assistance.
How to find the nearest Bajaj Finance branch?
You can find a Bajaj Finance branch near your location:
- Click on the ‘Locate a branch’ option below.
- Enter the name of the city or the PIN code of the area where you’re looking for a branch.
- Find a list of all Bajaj Finance branches in that location.
- Select the name of the branch and click on ‘Directions’ for navigation help.
How do I contact Bajaj Finance for a home loan query?
For home loan-related queries, you can contact Bajaj Finance through the dedicated home loan helpline number. You can call 022 4529 7300 from Monday to Saturday between 9 AM and 6 PM to get assistance with your home loan queries and service requests.
What languages does Bajaj Finance customer care support?
Bajaj Finance customer care IVR support is available in 9 languages. This allows customers to access support and self-service options in their preferred language. You can follow the IVR instructions after calling the customer care number and choose the available language option.
Can I contact Bajaj Finance customer care through email or chat?
Yes. You can email wecare@bajajfinserv.in for product or service queries. Bajaj Finance also offers a 24x7 Virtual Assistant on WhatsApp and chatbot support through the app for instant help with common queries.
How do I sign in to the Bajaj Finance service portal?
Our service portal, is a one-stop place for Bajaj Finance services. You can sign-in to the service portal in just three easy steps:
- Click on the ‘Sign-in’ button on this page to visit our customer portal.
- Enter your registered mobile number and the OTP.
- Verify your details with your date of birth and proceed.
Once you’re signed-in, you can explore these self-service options online:
- Manage your profile details such as email ID, mobile number, PAN, contact address, and date of birth.
- If you have an EMI Network Card, you can check your card details such as number, card limit and more. You can also block/ unblock your card, reset your PIN if needed and much more.
- You can also use self-service options such as making a part-prepayment, raising a withdrawal request, or downloading documents.
- If you’ve invested in our fixed deposit, you can view the FD account statement, renew your FD, or apply for a TDS waiver.
- Check and avail of pre-approved offers in just a few clicks.
How do I report a fraud to Bajaj Finance?
To report fraud, call the Bajaj Finance customer care number and select the “Report a Fraud” option on the IVR. The dedicated fraud assistance support can help you report unauthorised transactions or suspicious activities and guide you with the next steps.
What should I do if I am unable to reach Bajaj Finance customer care?
Try alternative channels such as the customer portal, app, email (wecare@bajajfinserv.in), or WhatsApp Virtual Assistant. If your issue remains unresolved, escalate it to the Grievance Redressal Officer listed on the official Bajaj Finance website.
How can I track the status of my complaint or service request?
After raising a complaint, you receive a Service Request (SR) number. Use this to check status on the customer portal or app under "Complaints" or "Track Requests." You can also quote it when calling customer care for an update.
