Register UPI Complaint Online

Having issues with UPI payment. Register your UPI complaint online with Bajaj Finserv.
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Register UPI Complaint Online
3 minutes
04 May 2024

Register UPI Complaint Online: Guide to Resolving Bajaj Finserv UPI Transaction Issues

In the digital age, Unified Payments Interface (UPI) has revolutionised how we handle financial transactions. Its convenience and speed have made it a preferred choice for millions.

However, UPI transactions are not immune to glitches and discrepancies. If you face issues with a Bajaj Finserv UPI transaction, this is how you can register a UPI complaint online and navigate the resolution process effectively.

About Bajaj Finserv UPI transaction complaints

Bajaj Finserv offers UPI services to streamline payments for its customers. Despite our efforts, technical glitches or misunderstandings can lead to transaction hiccups. Whether it's an incorrect deduction, a failed transaction, or any other UPI-related concern, Bajaj Finserv provides avenues for customers to raise complaints and seek solutions.

Process of filing a UPI complaint with Bajaj Finserv

Go to the complaint portal: Bajaj Finserv provides an online platform to register UPI-related complaints. Visit their official website or mobile app and navigate to the complaint section.

Enter complaint details: Provide essential information, such as transaction ID, date and time of transaction, amount, and a detailed description of the issue. Clear and accurate information expedites the resolution process.

Attach relevant documents: If applicable, attach screenshots or supporting documents to validate your complaint. This can significantly aid in resolving the issue swiftly.

Submit the complaint: Double-check all information and submit your complaint. You will receive a complaint reference number that you can use to track the progress.

Staying informed during the resolution process

After registering a UPI complaint, Bajaj Finserv's dedicated team will investigate the issue. Throughout the process, we will keep you informed via email or SMS updates.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.

Frequently asked questions

Can I file a UPI complaint if I face issues with transactions made on different UPI-enabled applications?

No, the UPI complaint process is generally specific to the UPI platform provided by the concerned institution. Bajaj Finserv's UPI complaint process, for instance, pertains to transactions made within their UPI application.

If my bank does not address my UPI-related concerns on time, what steps can I take?

If your bank doesn't respond within a reasonable timeframe, you have the option to escalate the matter to relevant banking authorities. These authorities can intervene and ensure a proper resolution.

Is there a specific window within which I should raise a complaint about a UPI transaction issue?

While certain banks might have prescribed time limits for raising UPI complaints, it's advisable to initiate the complaint process as soon as you identify an issue. Prompt reporting can expedite the resolution process.

If a UPI transaction fails, will I receive an automatic refund?

Generally, yes. Failed UPI transactions usually lead to automatic refunds to the source account. However, if you don't receive a refund within the expected time frame, you can raise a complaint to address the situation.

What details are necessary when I am registering a UPI complaint through the app?

When raising a UPI complaint through the app, make sure to provide accurate transaction details such as transaction ID, date, time, amount, and a comprehensive description of the issue. If applicable, attaching screenshots or supporting documents can assist in faster resolution.

Are there specific time restrictions for reporting UPI-related issues through official complaint channels?

It is recommended to refer to Bajaj Finserv's guidelines or the concerned institution's policies for any stipulated time limits for registering UPI complaints. Adhering to these guidelines can facilitate a smoother complaint resolution process.

Can I reverse a UPI transaction?

If you send money by mistake to the wrong UPI ID or phone number, you can ask for it back. If you see a transaction that you didn't approve, report it ASAP to your bank or UPI service. Remember, you can only undo a UPI payment if it is still waiting or did not go through. Once it is successful, you cannot change it. So, make sure everything's right before you hit that UPI sends button to avoid mistakes.

What is the UPI transaction customer care complaint phone number?

If you encounter any issues with UPI transactions and need to file a complaint, you can get in touch with the customer care team by dialling the following numbers: 18001201740 or 022-45414740. They will assist you with any concerns or problems you may have regarding UPI transactions.

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