The Kerala Water Authority (KWA) is the state's water supply and sanitation board. They provide water services to consumers and have various customer care options available. To reach KWA's customer care, call their toll-free number. To WhatsApp your complaints, use their mobile app, or contact them through social media. They have dedicated helpline numbers for each district to address local issues. This article will explain their customer care options, from toll-free numbers to digital platforms. Thus ensuring your water supply-related concerns are promptly addressed.

KWA water bill customer care number

The Kerala Water Authority (KWA) provides various customer care options for water bill-related inquiries and complaints. Here are the key ways to reach their customer care:

• Toll-free number: 1800 425 5313 for lodging complaints

• WhatsApp: 9495998258 to register complaints with photos and videos

• Mobile app: Janamithra app for reporting supply-related issues

• Social media: Contact through KWA's official Facebook page

• Dedicated helpline numbers: For each district to address local issues

• Toll-free number 1916: For consumer complaints and online payment inquiries

In addition, you can visit KWA's website at kwa.kerala.gov.in to register complaints online and check their complaint redressal system.

How do I register a complaint with KWA

To register a complaint with the Kerala Water Authority (KWA), follow these steps:

• Visit the Aqualoom portal: Access the complaint registration form on the KWA Aqualoom website.

• Select complaint type: Choose the type of complaint, such as water leak, water shortage, or sewerage issues.

• Fill in details: Provide necessary information like your name, phone number, consumer ID, and a description of the issue.

• Add landmark: Include a landmark for easier identification of your location.

• Submit the form: Review the information and submit the complaint.

Alternatively, you can call the toll-free number 1916 for immediate assistance. You can also use WhatsApp to send photos or videos of your complaint. KWA also allows complaints through its mobile app and social media platforms.

How do I get Kerala Water Authority's consumer ID?

To get your Kerala Water Authority (KWA) consumer ID, follow these steps:

1. Visit the KWA website: Go to epay.kwa.kerala.gov.in

2. Click on "VIEW BILL": Select this option to view your bill details

3. Enter your consumer number: This is a 10-digit number starting with a letter, e.g., A5795429

4. Your consumer ID: Will be displayed on the screen, typically an 8-10 character alphanumeric code.

Alternatively, you can contact KWA's customer care helpline at 1916 or visit your local KWA office to inquire about your consumer ID.

Your consumer ID is essential for online bill payments and registering complaints with KWA.

Pay your KWA Water Bills on Bajaj Finserv

To pay your KWA water bills on Bajaj Pay, follow these simple steps:

1. Visit the website: Visit the Bajaj Finserv website on your device.

2. Go to the bills section: Navigate to the 'BILLS AND RECHARGES' section.

3. Select water: Choose 'WATER' under the 'UTILITIES AND BILLS' category.

4. Choose KWA: Select 'KERALA WATER AUTHORITY' from the list of billers.

5. Enter the connection number: Input the water connection number found on your bill.

6. Fetch bill: Click on 'FETCH YOUR BILL' to view the latest bill amount.

7. Proceed to payment: Click on 'PROCEED' to continue.

8. Select payment method: Choose a suitable payment option like debit card, credit card, or net banking.

9. Complete transaction: Finalise the payment and receive instant confirmation via SMS and on-screen notification.

This process ensures a quick and hassle-free way to manage your KWA water bill payments.

Conclusion

KWA Water Bill Customer Care provides reliable support for all billing inquiries and issues. With a dedicated team available to assist customers, KWA ensures prompt resolution of concerns and efficient service.

For any questions or assistance, contact KWA Customer Care to experience their commitment to exceptional customer satisfaction and support.