Customer Support Information – Bajaj Finance
At Bajaj Finance, your convenience and satisfaction are our top priorities. Whether you're an existing customer or exploring our products for the first time, we offer multiple ways to assist you:
Customer Service Helpline
You can reach us anytime via our Customer Service Helpline: +918698010101
Our IVR system operates in 9 languages and is available 24x7, ensuring support in your preferred language, anytime you need it.
Virtual BOT Assistance
Our Virtual BOT is available 24x7 to help you with queries, guide you through self-service options, and provide instant support.
Live Support from Our Representatives
Need to speak to someone? Our dedicated Customer Service Representatives are available Monday to Sunday, from 9 AM to 6 PM, to assist you with any product or service-related concerns.
Fraud Assistance Queue
If you suspect fraudulent activity or need urgent help regarding unauthorised transactions, please select the “Report a Fraud” option on our IVR system. Our dedicated Virtual BOT and Customer Service Representatives are available 24/7 to assist you
For Existing Customers
To ensure a smooth experience:
- Call from your registered mobile number for faster verification.
- If you're calling from a different number, please keep your Customer ID, Fixed Deposit ID, or Card Number handy to validate your identity and access self-service options.
New to Bajaj Finance?
We’re excited to have you on board! You can reach out to:
- Explore and avail new products
- Report any grievances or concerns
Specialised Helpline Numbers
- Home Loan Queries: Call 022 4529 7300 (Mon–Sat, 9 AM to 6 PM)
- RBL Credit Card Queries: Call +91 22 6232 7777 or 022 7119 0900
- DBS Bank Credit Card Queries: Call 1860 210 3456 or 1860 267 4567
- Bajaj General Insurance: Call 1800-209-5858 or WhatsApp 75072 45858
- Bajaj Life Insurance: Call 020-6712 1212 or WhatsApp 8806727272
PS: The specialised helpline numbers listed above are for your convenience. We recommend validating these numbers from the official website of the respective company before dialling, to ensure accuracy and avoid any misuse.
You can also visit our digital customer portal – Bajaj Finserv Service Portal and use our Raise a Request facility to get your queries resolved.
Frequently asked questions
Applying for a personal loan is simple! Just call us at 7757000000, and our team will guide you through every step—from application to approval. We’ll ensure the process is quick, smooth, and hassle-free. Call now to get started!
If you have a product or a service-related query, you can raise a request online for the same by following the steps below.
If you are an existing customer, you can raise a request by following these steps:
- Click on the ‘Raise your request’ option below to sign-in to our service portal.
- Enter your registered mobile number and submit the OTP.
- Verify your details with your date of birth and proceed.
- Select the product for which you want to raise a query.
- Choose the relevant ‘Query type’ and ‘Sub-query type’.
- Upload the supporting document if needed and submit the query.
Once you submit the query, our representative will reach out to you within 48 business hours and help you resolve your query.
If you are new to Bajaj Finance Limited and wish to contact us, you can raise a request online in the following steps:
- Click on the ‘Raise your query online’ option below.
- Select ‘No’ from the list of options and click on the ‘Submit’ button.
- Enter your details such as email ID and mobile number.
- Choose the product, relevant query and enter the additional details if required.
- Enter the code you can see on your screen and submit.
Raise your query online
You can find a Bajaj Finance branch near your location:
- Click on the ‘Locate a branch’ option below.
- Enter the name of the city or the PIN code of the area where you’re looking for a branch.
- Find a list of all Bajaj Finance branches in that location.
- Select the name of the branch and click on ‘Directions’ for navigation help.
Our customer support team tries to provide assistance immediately. You can reach out to us in the following ways:
- If you’re an existing customer, you can raise a request for any Bajaj Finserv services-related queries.
- You can also call on our customer care helpline - +91 8698010101.
If you were unable to get a satisfactory answer to your queries/ issues or do not hear from us within 10 business days, you can submit your grievance to our Grievance Redressal Team’s desk.
The Grievance Redressal Officer investigates problems/ issues raised by our customers and provides an impartial resolution.
Our Grievance Redressal Officer is available on business days, between Monday and Friday, from 9:30 am to 5:30 pm, on 022 41803901 (call charges as applicable). You can also send an email at grievanceredressalteam@bajajfinserv.in
Our service portal, is a one-stop place for Bajaj Finserv services. You can sign-in to the service portal in just three easy steps:
- Click on the ‘Sign-in’ button on this page to visit our customer portal.
- Enter your registered mobile number and the OTP.
- Verify your details with your date of birth and proceed.
Once you’re signed-in, you can explore these self-service options online:
- Manage your profile details such as email ID, mobile number, PAN, contact address, and date of birth.
- If you have an EMI Network Card, you can check your card details such as number, card limit and more. You can also block/ unblock your card, reset your PIN if needed and much more.
- You can also use self-service options such as making a part-prepayment, raising a withdrawal request, or downloading documents.
- If you’ve invested in our fixed deposit, you can view the FD account statement, renew your FD, or apply for a TDS waiver.
- Check and avail of pre-approved offers in just a few clicks.
You can update your personal and contact details in your profile by visiting customer service portal. You can follow these steps to visit the service portal and update your profile details if there’s any change:
- Click on ‘Update your profile details’ option below to visit our profile section.
- Enter your mobile number and submit the OTP to sign-in to the service portal.
- Verify your details using your date of birth and proceed.
- Click on the ‘Edit’ option below the profile information you want to update.
- Choose a mode of verification from the list.
- Enter your updated details and upload a valid document for verification.
- Verify your details with the OTP sent to your registered mobile number and submit.
Once you submit the request, you'll receive a service request number with which you can track the status of your request.
It takes us two business days to update your profile information in our records. Once your details are updated, you'll receive a confirmation SMS on your registered mobile number.
You can download your loan or fixed deposit related documents in a few clicks by signing-in to our customer service portal.
If you have a loan, you can download your statement of account, repayment schedule, foreclosure letter and No Dues Certificate. If you are a fixed deposit customer, you can download your Form 15G/ H, fixed deposit receipt, interest certificate and statement of account.
You can follow these steps to download your documents:
- Click on ’Download your document’ to visit our customer portal.
- Enter your mobile number, and date of birth and submit the OTP to sign-in to the service portal.
- Select your loan account number or FD number for which you want to download documents.
- Find all your documents related to your loan account or fixed deposit.
- Click on the document to download it.
If you do not want any promotional calls from Bajaj Finance Limited, you can call on our customer helpline number + 91 8698010101 and follow the instruction given during the call.
If you are not able to use your EMI Network Card, it could be because your card is blocked or your e-mandate is not registered. You can check the status of your card by following these steps:
- Click on the ‘Sign-in’ button on this page to visit our customer portal.
- Enter your mobile number, and date of birth and submit the OTP to sign-in.
- Click on the ‘View All’ option next to the "Relations" section.
- Select the card for which you want to view the status.
- Find the status of your card.
If it is blocked, you can find the reason and the steps to unblock it. If your mandate is not registered, you can complete your mandate registration online.
If you are facing any issue with your e-commerce transaction, it could be because you have recently updated your KYC information. In such case, you need to make the first transaction at one of our partner stores. From second transaction onwards, you will be able to do transaction on any online shopping sites.
