Benchmarking is the process of evaluating a company’s performance by comparing it with industry standards, competitors, or best practices. It highlights strengths, uncovers gaps, and shows where improvements are needed. For businesses in India’s fast-changing economy, benchmarking plays a crucial role in boosting efficiency and staying competitive.
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Benchmarking basics
At its core, benchmarking is about using data and comparisons to improve outcomes. Businesses typically evaluate:
Financial performance: Checking revenue growth, profit margins, and ROI against industry standards.
Operational efficiency: Assessing costs, cycle times, and resource use to spot inefficiencies.
Customer satisfaction: Reviewing retention rates and feedback to meet or exceed expectations.
Employee engagement: Tracking job satisfaction, turnover, and training effectiveness.
Market positioning: Analysing brand recognition and market share for competitive standing.
These comparisons guide companies in identifying strengths and areas of improvement.
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