Life Insurance Claim Settlement Ratio

Highest claim settlement ratio reflects an insurer’s trustworthiness in paying claims, helping you choose a reliable insurance provider. Know how to calculate it, step-by-step process, and required documents.
Explore Plans
Check Life Insurance Policies
Get Quote
3 min
04-September-2024

The claim settlement ratio (CSR) is an instrumental metric in insurance industry that stands out as a beacon of reliability and trustworthiness. This figure serves as a critical indicator of an insurer's commitment to fulfilling its promises to policyholders. In this article, we will delve into the intricacies of the highest claim settlement ratio in life insurance and term insurance, exploring what it means for you as a policyholder. This article also guides you through the process of claim settlement, the necessary documentation, and why a high CSR should be a pivotal factor in your decision-making when choosing an insurance provider.

What is a claim settlement ratio

The claim settlement ratio is a percentage that represents the number of claims an insurance company has settled against the total number of claims received during a financial year. For example, if an insurer received 100 claims in a year and settled 98 of them, the claim settlement ratio would be 98%.

This metric is crucial as it reflects the insurer’s reliability and efficiency in handling and settling claims. A high claim settlement ratio indicates that the company is trustworthy and dependable, making it more likely that your family will receive the financial support promised in the policy.

What is the term life insurance claim settlement ratio?

The term life insurance claim settlement ratio shows how reliable an insurer is when it comes to paying claims. It tells you the percentage of claims successfully settled out of the total received in a year.

A higher ratio means the insurer has a strong record of honouring claims, which gives policyholders confidence that their loved ones will be financially protected.

If you are comparing policies, look for insurers with the highest claim ratio in term insurance, as it reflects trust and transparency in claim handling.

What is the term insurance claim settlement ratio (CSR) by number?

The Claim Settlement Ratio (CSR) by number indicates how many individual claims an insurer has approved compared to the total number received during a financial year.

For example, a CSR of 98% means the company settled 98 out of every 100 claims received.

When evaluating plans, always consider insurers with the highest claim ratio in term insurance, as this ensures better reliability and peace of mind for your family’s future.

How to calculate the claim settlement ratio

The calculation of the claim settlement ratio is straightforward:

Claim settlement ratio = (Number of claims settled/number of claims received) x 100

For instance, if an insurance company received 1,000 claims and settled 950 of them, the CSR would be:

(950/1,000) x 100 = 95%

This ratio is typically calculated annually and published in the company’s annual report, offering a transparent look at their performance.

What is a good claim settlement ratio for insurance providers?

A good claim settlement ratio is generally considered to be above 90%. Insurers with a CSR above this threshold are often viewed as reliable and efficient. However, a ratio in the high 90s, or even 100%, is ideal as it demonstrates exceptional performance in claim settlement.

Why is the claim settlement ratio important

The claim settlement ratio holds significant importance in life insurance for several reasons:

  • Trust and reliability: A high CSR indicate that the insurer is trustworthy and reliable in times of need.
  • Financial security: Ensures that your beneficiaries will receive the promised financial support without unnecessary delays.
  • Peace of mind: Knowing that the insurer has a high settlement rate provides peace of mind to policyholders.
  • Company reputation: A high CSR enhances the reputation of the insurer, making it a preferred choice among policyholders.
  • Transparency: Companies with a high CSR are often more transparent about their operations and financial health.

Types of insurance claims

When it comes to life insurance, understanding the types of claims helps you prepare better and ensures a smooth experience for your loved ones. Here are the most common types:

  • Death claim: Filed by the nominee after the policyholder’s demise to receive the life cover benefit.

  • Maturity claim: Applicable if the policyholder survives the policy term; the maturity benefit is paid to them.

  • Rider claim: Additional claim benefits under riders like accidental death, critical illness, or disability cover.

  • Surrender claim: If you decide to discontinue the policy before maturity, you may get a surrender value.

  • Annuity or pension claim: For retirement plans, where payouts are made periodically after vesting.

Insurance companies with the highest claim settlement ratio in life insurance are preferred, as they ensure your claim gets honoured quickly and fairly.

How long does it take for a claim settlement

The duration for claim settlement can vary based on the insurer and the complexity of the claim. Generally, it can take anywhere from a few days to several months. Key factors that influence this timeline include:

  • Nature of the claim: Simple claims with straightforward documentation are settled faster.
  • Completeness of documentation: Incomplete or incorrect documents can delay the process.
  • Investigation requirements: Some claims may require detailed investigations, extending the settlement period.

Step-by-step claim settlement process

The claim settlement process typically involves the following steps:

Step 1: Claim intimation:: Inform the insurer about the claim by filling out a claim intimation form. This can usually be done online or offline.

Step 2: Document submission: Submit the necessary documents, such as the claim form, policy document, death certificate (for death claims), and any other required proofs.

Step 3: Claim assessment: The insurer reviews the submitted documents and may conduct an investigation if required.

Step 4: Claim decision: Based on the assessment, the insurer decides whether to approve or reject the claim.

Step 5: Payout: If approved, the claim amount is disbursed to the beneficiary’s account.

What are the 3 modes to intimate a claim?

Now that you know the types of claims, let’s explore how you can easily initiate one. HDFC Life and other insurers provide simple options for notifying them about a claim:

  • Online mode: Visit the insurer’s official website, enter policy details, and upload relevant documents.

  • Customer care/helpline: Call the toll-free number and share the necessary information with the claims executive.

  • Visit the branch: Walk into the nearest branch office with the policy and ID documents to register the claim in person.

Choose insurers with a high claim settlement ratio of life insurance companies to improve your chances of a smooth process and faster payout.

Pro Tip

Secure your family’s future against life’s uncertainties with our reliable term plans starting at just Rs. 15/day* for a life cover of Rs. 1 crore.

life insurance

Factors that influence claim settlement ratio in life term insurance

The claim settlement ratio reflects an insurer's reliability in settling claims. Factors influencing this ratio include:

  • Accuracy of information: Correct details at policy issuance reduce claim rejection.
  • Claim filing process: A streamlined process ensures quicker settlements.
  • Insurer’s financial health: Stable companies maintain the highest claim settlement ratio in term insurance plans, ensuring smooth payouts.

How to choose the right term insurance company in India?

When selecting a term insurance provider, consider:

  • Claim settlement ratio: Opt for companies with a term insurance with the highest claim settlement ratio.
  • Premiums: Compare affordable premiums offering sufficient coverage.
  • Customer service: Ensure the company has a responsive claims support team for ease during critical times.

Documents required for claim settlement

The documents required for claim settlement can vary but generally include:

  • Claim form: Properly filled claim form provided by the insurer.
  • Policy document: Original policy document or a certified copy.
  • Death certificate: In case of death claims, an official death certificate.
  • Identity proof: Proof of identity of the claimant.
  • Medical records: If the claim is related to health issues, relevant medical records and reports.
  • Bank details: Beneficiary’s bank account details for the payout.

Why is full disclosure important for the best claim settlement ratio?

While the claim process might seem simple, honesty is the best policy—quite literally. Full disclosure ensures that there are no surprises during verification, which is one of the biggest reasons claims get rejected.

When applying for life insurance, always declare your medical history, lifestyle habits, and pre-existing conditions truthfully. Insurers with the highest claim settlement ratio in life insurance usually highlight that accurate information significantly improves claim outcomes.

Remember, transparency today means peace of mind tomorrow—for your family and for the insurer.

Why consistency in claim settlement ratio is crucial?

Choosing an insurer based only on a single year’s performance may not be enough. What really matters is how consistently they’ve performed over time.

A company with the highest claim settlement ratio in term plan year after year demonstrates reliability, strong underwriting practices, and customer trust. It shows they’re not just good once—but good always.

Look for insurers with steady claim records across 3–5 years to safeguard your family’s future with confidence.

Conclusion

Choosing a life insurance or term insurance plan with the highest claim settlement ratio is crucial for ensuring that your loved ones receive the financial support they need in your absence. The claim settlement ratio is a clear indicator of an insurer's reliability and efficiency in fulfilling its promises. By understanding what a claim settlement ratio is, how it is calculated, and why it is essential, you can make an informed decision when selecting the most suitable term insurance plan with the highest claim settlement ratio.

Remember, a high CSR not only signifies the insurer's commitment to settling claims but also provides you with peace of mind knowing that your family will be taken care of when they need it most. So, take the time to research and choose a life insurance plan that not only meets your needs but also boasts a high claim settlement ratio.

Related articles

Life insurance calculator

IRDAI full form

Compare term insurance

What is term insurance

1 crore term insurance

Types of life insurance

Frequently asked questions

Which life insurance company has the highest claim settlement ratio?
The life insurance company with the highest claim settlement ratio consistently demonstrates reliability in processing and paying out claims. This metric is a key indicator of the company's efficiency and trustworthiness, reflecting its commitment to policyholders by ensuring their beneficiaries receive the promised benefits promptly. You can check the claim settlement ratio of your preferred life insurance company online on their official website.
What is a good claim ratio in life insurance?
A good claim settlement ratio in life insurance is typically above 90%. This indicates that the insurer settles the vast majority of claims, showcasing their reliability and efficiency in fulfilling policy agreements. A higher ratio offers policyholders confidence in the insurer's commitment to paying out claims when needed.
What is the time period to submit a claim?
The time period to submit a claim varies by insurer and policy terms but generally ranges from 30 to 90 days after the insured event occurs. It's essential to inform the insurer promptly and submit all required documentation within this period to ensure a smooth and timely claims process.
How is claim settlement ratio different from claim rejection ratio?

Claim settlement ratio shows the percentage of claims an insurer has approved, while claim rejection ratio highlights the percentage of claims denied. A higher settlement ratio indicates greater reliability in settling life insurance claims.

Does claim settlement ratio differ between term and whole life insurance?

Yes, claim settlement ratios may vary slightly between term insurance and whole life insurance due to different underwriting and claim processing dynamics. However, the overall insurer ratio reflects performance across all life insurance products.

How frequently is claim settlement ratio data released in India?

Claim settlement data in India is updated annually by the Insurance Regulatory and Development Authority of India (IRDAI). This report helps customers compare insurers and choose the one with consistently strong performance.

What influences a high claim settlement ratio in life insurance?

A high claim settlement ratio usually reflects efficient claim processing, accurate documentation, transparent underwriting, and a company’s financial stability. Insurers with streamlined procedures and strong customer support tend to settle claims quickly, resulting in a consistently higher claim settlement record over the years.

Does a high claim settlement ratio ensure better claim approval?

While a high ratio indicates reliability, it doesn’t automatically guarantee claim approval. The claim must meet all policy terms, and accurate disclosure of medical and personal details remains essential. Still, insurers with a high ratio often handle claims more fairly and transparently.

How can policyholders verify an insurer’s claim settlement ratio?

Policyholders can check the claim settlement ratio on the IRDAI (Insurance Regulatory and Development Authority of India) website or in the company’s annual reports. Comparing insurers with the highest ratios helps choose a trustworthy provider for reliable claim processing.

Show More Show Less

Bajaj Finserv app for all your financial needs and goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

  • Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
  • Invest in fixed deposits and mutual funds on the app.
  • Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
  • Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
  • Apply for Insta EMI Card and get a pre-qualified limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
  • Shop from over 100+ brand partners that offer a diverse range of products and services.
  • Use specialised tools like EMI calculators, SIP Calculators
  • Check your credit score, download loan statements and even get quick customer support—all on the app.

Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

Do more with the Bajaj Finserv App!

UPI, Wallet, Loans, Investments, Cards, Shopping and more

GET THE APP

Disclaimer

*T&C Apply. Bajaj Finance Limited (‘BFL’) is a registered corporate agent of third party insurance products of Bajaj Life Insurance Limited (Formerly known as Bajaj Allianz Life Insurance Company Limited), HDFC Life Insurance Company Limited, Life Insurance Corporation of India (LIC), Bajaj General Insurance Limited(Formerly known as Bajaj Allianz General Insurance Company Limited), SBI General Insurance Company Limited, ACKO General Insurance Company Limited, HDFC ERGO General Insurance Company, TATA AIG General Insurance Company Limited, ICICI Lombard General Insurance Company Limited, New India Assurance Limited, Chola MS General Insurance Company Limited, Zurich Kotak General Insurance Company Limited, Star Health & Allied Insurance Company Limited, Care Health Insurance Company Limited, Niva Bupa Health Insurance Company Limited, Aditya Birla Health Insurance Company Limited and Manipal Cigna Health Insurance Company Limited under the IRDAI composite registration number CA0101. Please note that, BFL does not underwrite the risk or act as an insurer. Your purchase of an insurance product is purely on a voluntary basis after your exercise of an independent due diligence on the suitability, viability of any insurance product. Any decision to purchase insurance product is solely at your own risk and responsibility and BFL shall not be liable for any loss or damage that any person may suffer, whether directly or indirectly. For more details on risk factors, terms and conditions and exclusions please read the product sales brochure & policy wordings carefully before concluding a sale. Tax benefits applicable if any, will be as per the prevailing tax laws. Tax laws are subject to change. BFL does NOT provide Tax/Investment advisory services. Please consult your advisors before proceeding to purchase an insurance product. Visitors are hereby informed that their information submitted on the website may also be shared with insurers. BFL is also distributor of other third party products from Assistance service providers such as CPP Assistance Services Private Limited, Bajaj Finserv Health Limited. etc. All product information such as premium, benefits, exclusions, value added services etc. are authentic and solely based on the information received from the respective Insurance company or the respective Assistance provider company.

Note- While we have made all the efforts and taken utmost care in gathering precise information about the products, features, benefits etc. However, BFL cannot be held liable for any direct or indirect damage/loss. We request our customers to conduct their research about these products and refer to the respective products sales brochure and policy/membership wordings before concluding sales.