ACKO customer care number

For all your ACKO Insurance queries, call ACKO customer care number. Get expert assistance now!
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3 min
17-August-2023

With rapid digitalisation, contacting insurance provider customer service has never been easier. Insurance companies have begun offering customer care services not just over phone calls but via various other channels too, including chatbots, social media, and messaging platforms.

In this article, we will delve into the various customer care services offered by ACKO Insurance and share the ACKO customer care number.

ACKO customer care number

ACKO General Insurance offers bike and car insurance plans at affordable rates through a 100% digital process. It also understands the importance of prompt and reliable customer service. Therefore, it has a dedicated customer care number for its customers to contact them anytime, anywhere. Get in touch with ACKO Insurance by dialling 1860-266-2256. ACKO’s customer care executives are available 24x7 to resolve your queries and give you the best possible solution.

ACKO Insurance has ensured that the wait time for all callers is minimal. When you call the number mentioned above, the automated system will greet you with a few options and ask you to choose the most appropriate one, according to your query. Based on your selection, your call will directly get forwarded to executives who specialise in the respective areas to resolve your query. Therefore, stay assured that you will be connected to the relevant professional with ACKO customer care number.

ACKO customer care email id

In addition to the customer care number, you can also contact ACKO Insurance via email. Our email id is support@acko.com. All you have to do is send an email explaining your query, and ACKO customer care team will get back to you at the earliest with an appropriate solution.
ACKO Insurance tries to ensure the wait time for all callers is minimal. When you call the number mentioned above, the automated system will greet you with a few options and ask you to choose the most appropriate one, according to your query.
Based on your selection, your call would be directly forwarded to the executives. Therefore, you can be rest assured that you will be connected to the relevant professional.

ACKO grievance redressal mechanism

ACKO understands that sometimes things might go wrong, and a customer may have a grievance or a complaint that needs attention. Therefore, it has a well-structured grievance redressal mechanism in place to assist customers. Below are the steps that you need to follow:

Step 1: Call ACKO customer care

If you have a complaint or query, the first thing to do is to call on the ACKO customer care number 1860-266-2256 or send an email at support@acko.com. ACKO’s customer care executives are trained to provide the best possible solutions or escalate issues to the next level if necessary.

Step 2: Escalate to the grievance redressal officer

If you are still not satisfied with the resolution provided by the customer care team, you may escalate the matter to the grievance redressal officer. You can do so by writing to:

Head of Grievance Redressal,
ACKO General Insurance Ltd,
Unit No- 301, 3rd floor, F Wing,
Lotus corporate Park, off Western express highway,
Goregaon (East), Mumbai - 400063.

Alternatively, you may send an email to grievanceredressal@acko.com. to the grievance redressal officer. They will assist you in resolving your grievance.

Step 3: Complaint disposal

Once ACKO receive your complaint, the grievance redressal officer would acknowledge it within a period of 3 working days. The officer will then investigate the matter and provide you with an appropriate solution within 15 working days. In case it takes more than 15 days for the resolution to be provided, ACKO will inform you about the delay. In no instance, however, will it take more than 45 days to resolve your complaint.

Step 4: Contacting the insurance ombudsman

In case you are not satisfied with the resolution offered by ACKO's grievance redressal officer, you may approach the Insurance ombudsman. You can find the details on their website or call them on the toll-free ACKO customer care number.

ACKO general customer care number

ACKO Insurance focuses on providing its customers with a hassle-free, swift, and pleasant experience. In line with that, it has also provided separate, dedicated customer care numbers for handling policies based on different categories. For example, you can get in touch with ACKO for your car insurance queries by dialling 1860-266-2256 and for bike insurance queries by dialling 1860-266-2256. Moreover, you can also track the status of your claim by dialling these numbers.

Benefits of contacting the ACKO general insurance customer care:

Here are some of the top benefits of contacting the ACKO general insurance customer care number:

  1. Quick solution to queries: ACKO customer care executives are trained and equipped to provide you with expert-level solutions to your queries within minimum time.
  2. Time: ACKO's customer care number and email are both available 24/7. Therefore, you can contact ACKO anytime, anywhere and they will always be available to assist you.
  3. Expert guidance: ACKO customer care executives have a thorough understanding of insurance policies. Therefore, they can provide you with guidance, advice, and suggestions on selecting the best insurance policy that meets your needs.
  4. Hassle-free claims: ACKO's customer service extends even beyond answering queries. It guides customers while filling the claims form and ensures a hassle-free and quick claim settlement.

In conclusion, ACKO's customer care number and email id are your one-stop solutions for all your insurance-related queries. ACKO customer service team, including the grievance redressal officer, is available round the clock to assist you with your issues. You can rest assured that you will be provided with the best expert-level solutions in minimum timeframes. Contact ACKO today to experience hassle-free, reliable, and prompt customer service.

Frequently asked questions

What are the operating hours of ACKO customer care?

The customer care operating hours of ACKO are from 9:00 AM to 8:00 PM from Monday to Sunday.

Can I call ACKO customer care for policy-related questions?

Yes, you can call ACKO customer care for any policy-related questions. The customer care executives are well-equipped to assist you with your queries and provide relevant information.

How can I file an insurance claim over the phone?

To file an insurance claim over the phone, you need to call ACKO customer care and provide them with the necessary details. They will guide you through the process and help you file your claim. You can also file claims through the ACKO website or mobile app.

Can I inquire about policy renewals through the customer care number?

Yes, you can inquire about policy renewals by calling ACKO customer care. They will provide you with all the information regarding policy renewal and the necessary steps to complete the process.

Are there any alternative ways to contact ACKO customer care?

Yes, there are alternative ways to contact ACKO customer care. You can send an email to care@acko.com or chat with them on their website or mobile app. They are also available on social media platforms as well.

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Disclaimer

Insurance is the subject matter of solicitation. *T&C Apply - Bajaj Finance Limited (‘BFL’) is a registered corporate agent of third-party insurance products of Bajaj Allianz Life Insurance Comapany Limited, HDFC Life Insurance Company Limited, Future Generali Life Insurance Company Limited, Bajaj Allianz General Insurance Company Limited, SBI General Insurance Company Limited, ACKO General Insurance Limited, ICICI Lombard General Insurance Company Limited, HDFC ERGO General Insurance Company Limited, Tata AIG General Insurance Company Limited, Niva Bupa Health Insurance Company Limited, Aditya Birla Health Insurance Company Limited, Manipal Cigna Health Insurance Company Limited and Care Health Insurance Company Limited under the IRDAI composite CA registration number CA0101. Please note that, BFL does not underwrite the risk or act as an insurer. Your purchase of an insurance product is purely on a voluntary basis after your exercise of an independent due diligence on the suitability, viability of any insurance product. Any decision to purchase insurance product is solely at your own risk and responsibility and BFL shall not be liable for any loss or damage that any person may suffer, whether directly or indirectly. Please refer insurer's website for Policy Wordings. For more details on risk factors, terms and conditions and exclusions please read the product sales brochure carefully before concluding a sale. Tax benefits applicable if any, will be as per the prevailing tax laws. Tax laws are subject to change. Tax laws are subject to change. BFL does NOT provide Tax/Investment advisory services. Please consult your advisors before proceeding to purchase an insurance product. Visitors are hereby informed that their information submitted on the website may also be shared with insurers. BFL is also a distributor of other third-party products from Assistance Services providers such as CPP Assistance Services Pvt. Ltd., Bajaj Finserv Health Ltd. etc. All product information such as premium, benefits, exclusions, sum insured, value added services, etc. are authentic and solely based on the information received from the respective insurance company or the respective Assistance service provider company.

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