How to Raise a Two-Wheeler Insurance Claim

Raise your two-wheeler insurance claim on Bajaj Finserv in a few simple steps — online, paperless, anytime from your My Account portal.
How to Raise a Two-Wheeler Insurance Claim
5 min read
March 29, 2026

Two-wheeler insurance is a legal contract between the owner of the two-wheeler and the insurance company. In the event of an unforeseen situation, the insurance provides the financial cover to the two-wheeler owner.

While you have your two-wheeler insured, you might need to claim it for various reasons. These include accidents causing damage to your vehicle due, natural calamity, theft of the bike and more. In case of any such event, you can claim the financial cover of the policy.

You can get two-wheeler insurance from some of the leading insurance providers through the Bajaj Finserv website. If you’ve opted for a two-wheeler insurance policy and looking to claim, you can do it easily using online Bajaj Finance services.

How to claim two-wheeler insurance Online?

Your account with Bajaj Finserv provides a host of DIY (do it yourself) services to help you manage your insurance policy You can raise a claim request by visiting our customer portal. Follow these easy steps to raise a claim request.

  • Go to our customer portal by clicking the ‘Sign-in’ button on this page
  • Sign-in with your registered mobile number and the OTP
  • Verify your details by entering your date of birth and proceed
  • Select your insurance policy from the “Your relations” section
  • Click on the ‘Claim Policy’ option from the ‘Quick Actions’ section
  • Select ‘Claim processing’ as your Query type and ‘Claim Intimation’ as your sub-query type
  • Enter the additional information and upload supporting documents if required
  • Review the filled details and submit the request

Additional Read: Online Policy Renewal

After you submit your request, our representative will contact you within 48 business hours to guide you on further steps.

Sign-in

You can also download our app from the Play Store / App Store and claim your two-wheeler insurance policy on the go. You can also use our app for online Bajaj Finance services.


Documents Required for a Bike Insurance Claim

  • Claim form: A duly filled and signed bike insurance claim form provided by your insurer. Ensure all details are accurate to avoid delays.
  • Original insurance policy: The original policy document or a valid copy is required to verify coverage and claim eligibility.
  • Registration certificate (RC): A copy of your bike’s RC book to confirm ownership and vehicle details.
  • Driving licence: A valid driving licence of the person riding the bike at the time of the incident.
  • First Information Report (FIR): Required for theft, accident, or third-party damage claims; it establishes the incident officially.
  • Repair estimate or bills: Original bills, repair estimates, or quotations from authorised service centres for damage assessment.
  • Proof of identity and address: PAN card, Aadhaar card, or other government-issued IDs to verify policyholder details.
  • Photographs of damage: Clear images of the bike showing the extent of damage to support your claim.

This ensures smoother and faster claim processing.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.
For customer support, call Personal Loan IVR: 7757 000 000

Frequently asked questions

How can I claim two-wheeler insurance? 

If you’ve opted for a two-wheeler insurance plan from our partners through the Bajaj Finserv website, follow these simple steps to raise a claim request.

  • Click on the ‘Claim your insurance policy’ text given below to go to our customer portal – My Account.
  • Enter your registered mobile number and the OTP to sign-in.
  • Verify your details by entering your date of birth and proceed.
  • Select your insurance policy from the ‘My Relations’ section.
  • Click on the ‘Claim Policy’ option from the ‘Quick Actions’ section.
  • Select ‘Claim processing’ as your Query type and ‘Claim Intimation’ as your sub-query type.
  • Enter the additional information and upload supporting documents if required.
  • Review the filled details and submit the request.

Claim your insurance

Can I claim two-wheeler insurance online?

Yes, most insurers, including Bajaj Finserv, allow online two-wheeler insurance claims. You can submit the claim form, upload documents, and even initiate cashless or reimbursement claims through the insurer’s website or mobile app, ensuring faster processing and convenience without visiting the branch physically.

What is the difference between a cashless claim and a reimbursement claim?

A cashless claim allows repairs at an authorised network garage without upfront payment, as the insurer settles costs directly. A reimbursement claim requires you to pay for repairs first and submit bills to the insurer for repayment. Cashless is faster and convenient, while reimbursement provides flexibility for garages outside the network.

How long does it take to settle a two-wheeler insurance claim?

Settlement usually takes 7–15 working days after document verification and damage assessment. Timelines may vary based on claim type, insurer process, and document completeness.

Can I claim two-wheeler insurance for minor scratches?

Yes, claims can be made for minor scratches, but insurers may advise evaluating if the repair cost exceeds the deductible. Frequent small claims may affect future premiums.

How do I track my two-wheeler insurance claim status?

You can track your claim via the insurer’s mobile app, website, or customer care by providing your claim number and bike details. Real-time updates help you monitor approval, assessment, and settlement progress.

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