What to Do If Your Gold Loan Is Not Credited After Disbursement

If your gold loan shows as disbursed but the money has not reached your bank account, check your statement and payment details. Confirm the transfer status with Bajaj Finance, then contact your bank if the lender provides a transaction reference.

• Common causes include incorrect account or IFSC details, bank delays, technical issues, pending verification or failed transfers.
• Check your bank statement and account details. Confirm the disbursement status and request a transaction reference to help your bank trace the payment.
• Raise a request through the My Account portal or Bajaj Finance app. Open Help and Support, select your gold loan and choose the relevant query category.
• Keep your loan and transaction records ready. Protect your OTP, PIN and password. Escalate unresolved complaints through the grievance officers or the RBI Ombudsman, as applicable.

Confirm the original transaction before taking further action, and retain the lender’s response to help resolve any repayment or account-status concerns.

When your gold loan shows as disbursed but the amount has not reached your bank account, it means the lender has processed the loan disbursement, but you have not received the funds in your account. This situation may occur because of a delay in bank processing, incorrect account details, a technical issue, or a transaction failure. The disbursement status alone does not confirm that your bank has credited the amount. You should first check the loan status and disbursement details through the available account services. Verify the registered bank account number and other payment details to identify any mismatch. You can also check your bank statement for a pending or recent credit. If the amount remains uncredited, contact your lender through an authorised customer support channel. Share the loan reference and transaction details, if available, to help the support team investigate the issue.

Why might your gold loan amount not reach your bank account?

Your gold loan amount may not appear in your account because of a bank processing delay, incorrect account details, or a transaction issue. The lender and your bank can help identify the reason.

Common reasons include:

• Incorrect bank details: An incorrect account number or IFSC code can affect the fund transfer.
• Bank processing delay: Your bank may need additional time to process or reflect the incoming transaction.
• Technical issues: A temporary system issue at the lender's or bank's end may interrupt the transfer.
• Pending verification: The lender or bank may need to complete an additional verification before processing the transaction.
• Failed transaction: The transfer may fail or return to the lender because of incorrect details or a banking issue.

Contact your lender through an authorised customer support channel to confirm the transaction status, verify the disbursement details and understand the reason for the delay before taking further action.

What should you check when your gold loan amount is not credited?

If your gold loan amount has not reached your bank account, review your loan disbursement status, bank account details and recent transactions. These checks can help you identify discrepancies and provide the necessary information when you contact your lender or bank.

Follow these steps:

1. Check your bank statement: Review recent transactions in the account you provided for loan disbursement. Check whether the credit appears under a different transaction description.
2. Verify your bank details: Compare the account number and IFSC code you provided with the details in your loan application or account records.
3. Confirm the disbursement status: Contact your lender and ask whether it has processed the transfer or whether the transaction remains pending.
4. Request the transaction reference: If your lender confirms the transfer, ask for the transaction reference number and transfer details.
5. Contact your bank: Share the reference number with your bank and ask its team to trace the incoming transaction.

Keep your loan account details and relevant bank statement ready when contacting your lender or bank. This information can help both organisations review the transaction and investigate the missing credit.

You can contact Bajaj Finance through its official customer support channels or raise a service request through My Account or the Bajaj Finance App. Share your loan details and explain that your bank account does not reflect the disbursed amount.

To raise a request online:

1. Sign in to the My Account portal or the Bajaj Finance App using your registered mobile number and complete the required verification.
2. Open Help and Support.
3. Select your gold loan or the relevant loan product.
4. Choose the query category that best matches your disbursement issue.
5. Describe the problem and share the relevant transaction details.
6. Attach supporting documents, if the portal requests them, and submit your request.

Keep the service request number that Bajaj Finance provides after submission. Use this number to track your query and follow up on the transaction.

What details should you keep ready when reporting the issue?

Keep your loan and bank transaction details ready, so your lender and bank can investigate the missing credit. Share the required information only 

through their official communication channels.

Keep these details available:

• Your gold loan account number or loan reference number.
• Your registered mobile number.
• The bank account details you provided for disbursement.
• The loan disbursement confirmation, if you received one.
• The expected credit amount and relevant transaction date.
• The transaction reference number, if your lender has shared one.
• A bank statement showing that the amount has not reached your account.

Never share your OTP, PIN, password or other confidential authentication details with anyone claiming to help you trace the transaction. Keep copies of your service requests, communication and supporting documents for future reference.

How can you escalate the issue if your gold loan amount remains uncredited?

You can escalate the issue through the Bajaj Finance grievance redressal process if customer support does not resolve your concern. Keep your earlier service request number and explain why the response does not address the missing credit.

Follow the applicable escalation process:

1. Follow up on your service request: Check the latest status through My Account or the Bajaj Finance App.
2. Reopen or escalate the request: If the available option permits, reopen the request or select the escalation option. Explain the issue and share any new transaction details.
3. Contact the Grievance Redressal Officer: If the issue remains unresolved, use the official grievance redressal contact details on the Bajaj Finance website. Mention your earlier service request number.
4. Approach the Principal Nodal Officer: If the Grievance Redressal Officer does not resolve your concern, follow the next escalation level listed on the official website.
5. Approach the RBI Ombudsman: If Bajaj Finance does not resolve your complaint within 30 days, or you remain dissatisfied with its response, you can approach the Reserve Bank of India under the applicable Integrated Ombudsman Scheme.

Keep your complaint acknowledgement and all communication records. These documents can help you explain the issue at each escalation stage.