Whom to Contact for FASTag Wallet Queries and Support

When it comes to recharging your FASTag, you have two primary options: banks and third-party apps. Each method has its own advantages and considerations.

Recharge via Banks

• Direct Link to FASTag Issuer: Recharging through the issuing bank ensures direct updates to your FASTag account.
• No Additional Fees: Most banks do not charge convenience fees for FASTag recharges.
• Limited Interface: Bank portals or apps may have a less user-friendly interface compared to third-party apps.
• Slower Processing: Recharge updates may take longer compared to third-party apps.

Recharge via Third-Party Apps

• Convenience: Apps like Paytm, Google Pay, and PhonePe offer a quick and easy recharge process.
• User-Friendly Interface: Third-party apps are designed for ease of use, offering a seamless experience.
• Reminders and Notifications: These apps often provide alerts for low balances.
• Convenience Fees: Some apps may charge a nominal fee for recharges.

While banks offer a direct and cost-effective solution, third-party apps stand out for their convenience and user-friendly features.

Below is a comparison of popular third-party apps for FASTag recharge:

Each app offers unique features, but all share the goal of providing a seamless recharge experience.

Recharging your FASTag through a third-party app is straightforward. Follow these steps for a seamless experience:

1. Download and Open the App: Install a trusted third-party app like Paytm, Google Pay, or PhonePe.
2. Log in or Register: Use your mobile number to log in or create an account.
3. Navigate to the FASTag Section: Look for the FASTag option, usually under the ‘Recharges’ or ‘Bill Payments’ section.
4. Enter Vehicle Details: Provide your vehicle registration number or FASTag ID.
5. Select Payment Method: Choose your preferred payment method, such as UPI, debit card, or wallet balance.
6. Verify Payment: Complete the transaction by entering the required authentication details.
7. Receive Confirmation: You will receive a receipt or confirmation message once the recharge is successful.

This process ensures that your FASTag account is recharged efficiently, allowing you to continue enjoying cashless toll payments.

When using third-party apps to recharge your FASTag, keep the following in mind:

• Convenience Fees: Some apps charge Rs. 5–10 per transaction.
• Issuer Policies: Check the terms and conditions of your FASTag issuer to understand recharge policies.
• Refund Policies: Refunds for failed transactions are processed as per the app’s guidelines.

Understanding these aspects ensures transparency and helps you make informed decisions.

What if the recharge fails or balance does not reflect after using a third-party app?

If your recharge does not reflect in your FASTag account, follow these steps:

1. Check Transaction Status: Verify if the payment was successful in your app’s transaction history.
2. Contact the App Support: Reach out to the app’s customer support for assistance.
3. Contact FASTag Issuer: If the issue persists, contact your FASTag issuer with transaction details.
4. Raise a Dispute: File a complaint through the app or issuer’s portal.
5. Follow Up: Keep track of your complaint status until it is resolved.

For immediate assistance, Bajaj Finserv customers can contact the toll-free helpline at 1800-210-0260 or email support.

How long does it take for the recharge to reflect and impact toll transactions

Typically, a FASTag recharge reflects in your account within 5–10 minutes. However, delays may occur due to technical issues.

Tips to Avoid Delays:

• Always use trusted apps for recharges.
• Ensure stable internet connectivity during the transaction.
• Recharge your FASTag well in advance to avoid toll disruptions.

Summary: Key takeaways to recharge FASTag safely via third-party apps

Recharging your FASTag through third-party apps is a convenient and efficient option. However, it is crucial to:

• Use only trusted apps like Paytm, PhonePe, or Google Pay.
• Verify payment details before completing the transaction.
• Be aware of convenience fees and refund policies.
• Contact support immediately in case of issues.

By following these guidelines, you can ensure a seamless and secure FASTag recharge experience.