Fixing "Device Registration Failed" in UPI

Know why "Device Registration Failed" occurs in UPI and how to resolve the issue with quick, effective steps to ensure smooth transactions.
Fixing "Device Registration Failed" in UPI
5 mins
9 January 2025
Unified Payments Interface (UPI) is a real-time payment system that enables seamless money transfers between bank accounts using a mobile device. Developed by the National Payments Corporation of India (NPCI), it facilitates instant transactions through apps like Bajaj Finserv.

UPI simplifies payments by using virtual payment addresses (VPAs) or QR codes, eliminating the need for account details, ensuring convenience, security, and 24/7 accessibility for users.

What is UPI device registration?

UPI device registration is the process of associating your mobile device with your Unified Payments Interface (UPI) account. This step is crucial for enabling smooth transactions via UPI apps. When you register a device, the app authenticates your phone number and device to ensure that payments and money transfers are securely linked to your device.

The registration process typically involves verifying your mobile number with an OTP and linking it to your UPI account. Once successful, the device can be used to make UPI payments without needing additional authentication for every transaction.

Why does "device registration failed" occur?

ReasonExplanation
Network issuesPoor internet connectivity can interrupt the registration.
Incorrect mobile numberThe mobile number entered may not be linked to your bank.
App issuesThe UPI app may be outdated or experiencing technical issues.
Conflicting device settingsIssues like app permissions or system settings can cause failures.
Previous registration issuesThe device might already be registered with another UPI account.


Steps to resolve "device registration failed" error

StepAction
Check internet connectivityEnsure a stable and fast internet connection.
Verify mobile numberMake sure the mobile number linked to the UPI account is correct.
Update UPI appCheck for app updates on your app store.
Clear cache and reopen appClear the app’s cache and restart it for a fresh attempt.
Restart deviceReboot your device to clear any system issues.


Common tips to avoid registration issues

Always ensure a stable internet connection during registration.

Double-check your mobile number is linked to the correct bank account.

Keep your UPI app updated to avoid software glitches.

Ensure that your device's settings allow for UPI transactions.

Avoid using devices that have been registered with a different UPI account.

When to contact customer support

If the device registration continues to fail after multiple attempts.

If you receive incorrect or misleading error messages.

When the app is not recognising your mobile number or bank account.

If your UPI registration fails despite a stable internet connection.

When the issue persists after updating the app and restarting the device.

Conclusion
In conclusion, UPI device registration is a fundamental step in enabling secure and efficient digital payments. If you encounter issues such as device registration failure, it is essential to follow troubleshooting steps like checking the network, updating the app, and verifying your details.

If these do not work, contacting customer support may help resolve the issue. Bajaj Pay streamlines the UPI registration process, offering easy and secure access to digital payments. Through these platforms, you can make quick payments and manage your finances with ease, ensuring a smooth experience.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.

Bajaj Finserv App for All Your Financial Needs and Goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.

Explore and apply for co-branded credit cards online.

Invest in fixed deposits and mutual funds on the app.

Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.

Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.

Apply for Insta EMI Card and get a pre-approved limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.

Shop from over 100+ brand partners that offer a diverse range of products and services.

Use specialised tools like EMI calculators, SIP Calculators

Check your credit score, download loan statements and even get quick customer support—all on the app.

Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

Do more with the Bajaj Finserv App!

UPI, Wallet, Loans, Investments, Cards, Shopping and more

Frequently asked questions

Why does UPI show "Device Registration Failed"?
UPI shows "Device Registration Failed" if the SIM card is not properly inserted, SMS permissions are blocked, or there is no active internet connection. Ensure your registered mobile number matches the bank records for successful registration.

What should I do if the problem persists?
If the issue persists, restart your phone, check SMS balance, and update the UPI app. Reinstalling the app or contacting your bank's customer support can help resolve persistent device registration failures.

Can I register the same number on multiple devices for UPI?
You cannot register the same mobile number on multiple devices for UPI simultaneously. Each device requires re-verification through an SMS, ensuring only one device actively uses UPI at a time per mobile number.

Why does UPI fail to send SMS during registration?
UPI fails to send SMS if your device lacks SMS balance, permissions, or network coverage. Verify SMS permissions in app settings and ensure sufficient balance and a working mobile network for successful UPI registration.

What if UPI doesn’t detect my registered mobile number?
Ensure your mobile number is linked to the bank account and inserted in the primary slot. Clear app cache, restart the device, and try again. Contact your bank if detection issues persist.

Show More Show Less