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Wallet care

Losing your wallet not just means a financial loss but also poses a risk if you lose important identity cards such as Aadhar card, PAN Card, Work ID cards.

It offers you emergency travel assistance/emergency cash, F-Secure Internet Security and more. Wallet secure pro provides a complimentary fraud protection coverage of Rs. 2 lakh and covers you financially in case of loss or theft of your wallet or any fraudulent transaction is done using your payment cards.

Key Features and Benefits

  • 24X7 card blocking service

    Report the loss of your payment cards and other wallet essentials by calling on the 24X7 toll-free number 1800-419-4000 (toll-free number). The service which is available 24X7 lets you block all your debit and credit cards with just one call, eliminating the need for you to visit each bank individually to get your cards blocked.

  • Emergency travel and hotel assistance

    Get the facility of emergency advance cash that will help you pay your hotel bills and arrange travel tickets (up to Rs. 80,000 each) within 48 hours internationally and 24 hours in India. A cash advance of Rs. 5000 can be availed in India.
    Note: Any emergency advance is payable back within 28 days, without any interest to Wallet secure pro

  • F-Secure internet security (for laptop/PC)

    With this plan the member can get the facility to avail F-Secure Internet Security, a powerful anti-virus that protects laptop/PC against malware, hackers and enables secured net banking through its banking protection feature. It also comes with an additional parental control feature that creates a safe surfing environment for children.

  • Complimentary fraud protection including mobile wallet protection*

    The member will be enrolled into a complimentary add-on benefit of fraud protection within seven days from membership start date which ensures protection of your cards (up to 30 days before loss report) against frauds such as PIN-based, online, phishing, tele-phishing and transactions where OTP is not required (if the card is lost/stolen) for up to Rs. 2 lakh The member’s mobile wallets are also protected against frauds for up to Rs. 1 lakh. (Only If there is a simultaneous physical loss of the device)
    Note: *Member will be enrolled into the complimentary fraud protection benefit within seven days from the membership start date. The fraud protection cover is provided by an Indian General Insurance Company registered with IRDAI under the group insurance policy for Wallet secure pro members. Please refer to the policy terms and conditions for more details.

Membership Details

Refer to the table below that shows membership details:

Wallet secure pro
Service Provider Name Wallet secure pro Assistance Services Pvt Ltd.
Key Benefits Single call card block facility, emergency travel and hotel assistance, F-Secure Internet security
Membership Fee
Inclusive of taxes
Members Covered One
Membership Validity One Year and Non-Renewable
Eligibility Only to Indian Residents, 18+ years
Complimentary Fraud Protection
Complimentary Card and Mobile Wallet Fraud Protection of Rs. 2 lakh (including a maximum cover of Rs. 1 lakh for mobile wallet protection)

Extensive Benefit

The Wallet secure pro helps you to safeguard your wallet. The plan provides the member with extensive benefit:

  • Blocking all your cards with just one free call
  • Toll-free helpline number 24X7
  • Complimentary fraud protection covers you against any card-based fraud on account of skimming, theft/loss, online use, counterfeiting, PIN-based fraud and phishing
  • Emergency cash and travel assistance
  • Registration of valuable documents
  • Replacing lost PAN Card
  • IMEI registration and SIM blocking for lost phone

How to Purchase the Policy

  • To apply for the product, click on ‘Apply Now’ and fill in the necessary details in the application form.
  • Make the fee payment online using your preferred mode of payment
  • Fill in your name and mobile number
  • If required opt for a call back from our representatives or complete the process by clicking ‘Buy now’.

How to Process the Claim

• The Wallet Protect plan offers instant card blocking facilities. The member can report a loss 24X7 from anywhere in the world by dialing helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed).

• Once a call is made to report damage, fraud, or loss, all your cards will be blocked at once.

• Along with carrying out your credit and ATM card block, a member can ask for the replacement of their lost PAN card too.

• The member will get a claim form which has to be filled up and returned with the below documents:
i. Subrogation bond
ii. Bank account/credit card statement
iii. Copy of FIR

Major Policy Exclusions

  1. Losses Occurred While You Are Intoxicated.
  • The coverage of the plan does not stand if the member’s item is lost or stolen while you are in the state of intoxication or under the influence of alcohol, drugs, toxins, or narcotics.
  1. Deliberately Caused Losses
  • Losses occurred directly or indirectly from any act of forgery, fraudulent or dishonest act committed by you in respect of the payment card, with intent to defraud the card Issuer is not covered under the plan.

Note: Please refer to the exclusions as per the product terms and conditions

Claim/Assistance Contact Details

BFL Helpline: 08698010101

Wallet secure pro Helpline:   1860-258-3030

E-mail –

Mailing address:Ground Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014.

*For claim-related issues please refer to your terms and conditions and Group policy details.


Bajaj Finance Ltd. (BFL) is merely a distributor of this Product, owned by Wallet secure pro Assistance Services Private Ltd. (Wallet secure pro). Issuance of this product is at the sole discretion of Wallet secure pro. This product shall be governed by Wallet secure pro T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance, and any claims post-sale. The approval/rejection of a request for a loan (to purchase a smartphone and/or this product), shall be at the sole discretion and subject to fulfilment of criteria prescribed by BFL.

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