Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast. This guide simplifies registering a complaint with the UPPCL electricity board.

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Uttar Pradesh Power Corporation Limited (UPPCL): Addressing Electricity Concerns

The Uttar Pradesh Power Corporation Limited (UPPCL) is the primary electricity distribution company serving a vast population across Uttar Pradesh, India. If you encounter issues with your electricity service, understanding the UPPCL complaint process empowers you to efficiently resolve them.

How to register a complaint with UPPCL complaint no

UPPCL offers multiple user-friendly options like toll-free electricity customer care numbers for lodging complaints, ensuring a swift response to your electricity woes. The table below shows how to register different complaint types and which category to select when filing online.

Complaint TypeUPPCL toll free number / Phone ChannelOnline Category to Select
Power outage1912Power Outage
Faulty meter1912Meter Fault
Billing discrepancy1800-180-3023Billing Issue
New connection issue1800-180-3023Connection
Street lamp fault1912Street Light

Whether you prefer calling customer support or filing a complaint online, UPPCL provides dedicated channels to ensure consumer concerns are registered and addressed efficiently.

Why lodging a UPPCL complaint matters

Taking the initiative to register a complaint with UPPCL offers several advantages:

  • Prompt resolution: By complaining, you bring the issue to UPPCL's immediate attention, enabling them to address the problem swiftly. This is particularly crucial during power outages, where a prompt response minimises disruption.
  • Enhanced service delivery: Complaints serve as valuable feedback for UPPCL. This feedback helps them identify areas for improvement and work towards enhancing their overall service quality.
  • Detailed record keeping: A registered complaint with a reference number provides a documented record of the issue. This can be helpful if the problem persists or requires further communication with UPPCL.

How to raise and track a UPPCL complaint online

Here is a step-by-step guide for registering UPPCL complaints through the different channels:

UPPCL toll-free numbers:

  1. Dial either 1912 or 1800-180-3023 from your phone.
  2. Be prepared to provide your consumer number when prompted.
  3. Explain the nature of your complaint clearly and concisely to the customer service representative.
  4. The representative will register your complaint and provide you with a reference number.

Online complaint registration:

  1. Visit the official UPPCL website.
  2. Navigate to Consumer Services > Service Request.
  3. Enter your Consumer Account Number, complaint details, and select the appropriate complaint category.
  4. Submit the complaint and save the generated reference number for future tracking.

Tracking a complaint

  1. Go to Consumer Services > Service Request Status.
  2. Enter the reference number received during complaint registration.
  3. View the current complaint status, such as Under Process, Resolved, or Pending.

To track a complaint through the UPPCL complaint no helpline, you can also call 1912 and provide your reference number for status updates. In addition to finding the relevant information about the UPPCL electricity board, you can also complete your electricity bill payment.

The Bajaj Pay platform on Bajaj Finance, powered by Bharat Connect, allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

How to escalate your UPPCL complaint if the helpline does not resolve it

If the UPPCL complaint no 1912 does not resolve your issue within the stipulated time, a structured four-level escalation process is available to help consumers seek further resolution.

  1. Contact UPPCL again through 1912 or 1800-180-3023 and provide your complaint reference number while requesting escalation to a supervisor.
  2. If you want to know how to escalate UPPCL complaint online, submit a written grievance through the UPPCL grievance section or the UPPCL Jhatpat Portal using your complaint reference number.
  3. Approach the Vidyut Lok Adalat conducted by the concerned discom office and carry your bill copy along with the complaint reference number.
  4. If the matter remains unresolved after 30 days, file a complaint with the UPERC Electricity Ombudsman for independent review.

Following these escalation channels improves the chances of obtaining a timely resolution for unresolved electricity-related issues.

Conclusion

Understanding the UPPCL complaint process empowers you to address electricity-related issues effectively.

By choosing the method that best suits your needs and following the outlined steps, you can efficiently register your complaint with UPPCL and ensure a prompt resolution.

Disclaimer

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Frequently asked questions

How do I register a complaint about a power outage with UPPCL Complaint?

You can register a complaint about a power outage using any of the following methods:

  • UPPCL toll-free numbers: Call 1912 or 1800-180-3023 and inform the representative about the power outage.
  • Online complaint registration: On the UPPCL website, select "power outage" as the complaint category during online registration.
How can I track the status of my UPPCL Complaint?

You can check the status by:

  • Calling customer care: Contact UPPCL's customer care helpline (1912 or 1800-180-3023) and provide your complaint reference number to inquire about the status.
What details do I need to keep ready before calling the UPPCL complaint no 1912?

Before calling the UPPCL complaint no 1912, keep your Consumer Account Number, registered mobile number, recent electricity bill, service address, and details of the issue ready. Having this information available helps customer support verify your account quickly and register your complaint accurately.

How long does UPPCL take to resolve a complaint after registration?

The resolution time depends on the nature of the complaint. Issues such as power outages may be addressed quickly, while billing disputes, meter-related concerns, or connection issues can take longer. After registering a complaint, keep your reference number safe so you can track the status or escalate the matter if required.

Can I pay my UPPCL electricity bill on Bajaj Finance after registering a complaint?

Yes, you can pay your UPPCL electricity bill on Bajaj Finance even after registering a complaint, provided your bill is available for payment. Making the bill payment does not affect the complaint registration process, and you can continue to track the status of your complaint separately using the reference number generated by UPPCL.

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