Airtel Fiber Customer Care - 24x7 Helpline and Service Details

  • Cockpit

    Need help with your Airtel Fiber connection? Call Airtel's 24x7 customer support at 9810012345 for installation, billing, technical support, and plan queries. You can also pay your broadband bills online securely on Bajaj Finance.

    You can reach Airtel Fiber customer care 24x7 by dialling 121 for general support, 198 for complaints, or the Airtel Fiber helpline number 9810012345 for broadband assistance. Non-Airtel users can call 1800-103-6065 for support related to Airtel Xstream Fiber services.

    Airtel Fiber customer care

    Airtel Fiber customer care can be reached 24x7 on 121, the complaint number 198, or the helpline 9810012345. Airtel Fiber provides support for broadband installation, billing issues, technical assistance, plan upgrades, and service requests. Customers can also use digital support channels for faster resolution.

    Airtel Fiber customer care numbers & channels

    Channel

    Number / Contact

    Best For

    General support (Airtel users)

    Dial 121

    Enquiries, plan changes, billing support

    Complaint number

    Dial 198

    Complaint registration and tracking

    24x7 broadband helpline

    9810012345

    Airtel Fiber and Xstream Fiber support

    Non-Airtel users

    1800-103-6065

    Support from any network

    Airtel Thanks App

    Help → Chat

    Chat support, service requests, complaint tracking

    Email

    121@in.airtel.com*

    Written queries and support requests


    *Airtel users should verify the latest support email ID on the official Airtel website before use.

    Airtel Fiber is a trusted broadband service provider offering high-speed internet connections for homes and businesses. Its customer care team assists with technical issues, service activation, plan changes, billing queries, and complaint resolution. Customers can also make an Airtel Fiber broadband bill payment online through Bajaj Finance for a secure and convenient payment experience.

    How to contact Airtel Fiber customer care

    • Use the Airtel Fiber customer care number 121 for general support.
    • Dial 198 if you want to reach the dedicated Airtel Fiber complaint number.
    • For 24x7 assistance, call the Airtel Fiber helpline number 9810012345.
    • Non-Airtel users can call the toll-free number 1800-103-6065.
    • Use the Airtel Thanks app (Help → Chat) to chat with an agent or raise a service request.
    • Always call from your registered mobile number for faster verification.
    • Keep your Airtel Relationship Number or landline number ready for quick identification.


    How to register an Airtel Fiber complaint (step-by-step)

    To register an Airtel Fiber complaint, dial 198, choose the Xstream Fiber IVRS option, and note your complaint or docket number for future tracking.

    1. Call 198 or 9810012345 to connect with Airtel Fiber customer care.
    2. Follow the IVRS menu options:
    • Press 1 – Existing Customer
    • Press 2 – New Connection
    • Press 3 – Airtel WiFi / Xstream Fiber
    • Press 4 – Postpaid
    • Press 5 – Prepai
    • Press 6 – Airtel DTH
    • Press 7 – Airtel Payment Bank
    • If calling from a landline, press 1 to confirm your number.
    • You can also email support queries to 121@in.airtel.com.
    • Note down the complaint or docket number to track status later through the Airtel Thanks app or by calling 198.


    Tips for faster Airtel Fiber support

    • Always use your registered number while calling Airtel Fiber customer care.
    • Keep your Airtel Relationship Number or landline number ready.
    • Select the correct IVRS option to reach the appropriate support team.
    • Use the Airtel Fiber helpline number for urgent assistance.
    • Keep screenshots or error details ready before reporting technical issues.


    Airtel Fiber complaint number & escalation process

    The Airtel Fiber complaint number is 198. If your issue remains unresolved after raising a complaint, you can escalate it through Airtel's official grievance channels.

    • Level 1: Register the complaint on 198 and note the complaint or docket number.
    • Level 2: If the issue is not resolved within the committed timeline, escalate it to the Airtel Nodal Officer through the official Airtel website.
    • Level 3: If you are still dissatisfied, contact the Airtel Appellate Authority using the details available on Airtel's Contact Us page.
    • Track Status: Use the Airtel Thanks app or call 198 with your docket number to check the complaint status.
    • Keep all complaint references and communication records for faster resolution.


    Common Airtel Fiber issues & quick fixes before you call

    Many Airtel Fiber issues can be resolved in a few minutes without contacting customer care.

    • No internet connection: Restart the router or ONT. Switch it off for 30 seconds and turn it back on.
    • Slow internet speed: Connect to a 5GHz Wi-Fi network, move closer to the router, and run a speed test.
    • Red light on the router: This may indicate a fibre-line issue. Raise a complaint on 198.
    • Frequent disconnections: Check all cable connections and restart the router.
    • Service interruptions: Use the Airtel Thanks app to raise a service request if the problem persists.


    How to pay broadband bill online on the Bajaj Finance platforms

    On the Bajaj Finance App

    1. Open the Bajaj Finance App on your phone
    2. Go to ‘BILLS AND RECHARGE’ and select ‘BROADBAND’
    3. Choose your broadband provider
    4. Enter your user ID to fetch your bill
    5. Select your payment method and confirm the transaction
    6. You will receive an instant confirmation once the payment is successful


    On the Bajaj Finance website

    1. Open the Bajaj Finance website
    2. Go to ‘BILLS AND RECHARGE’, click on ‘View all’ and select ‘BROADBAND’
    3. Choose your broadband provider
    4. Enter your user ID to fetch your bill
    5. Select your payment method and confirm the transaction
    6. You will receive an instant confirmation once the payment is successful


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Frequently asked questions

How can I check the status of my Airtel Fiber complaint?

You can check your Airtel Fiber complaint status using the Airtel Thanks app or by calling 198. Keep your complaint or docket number handy, as customer care may require it to provide the latest status update.

Can I update my Airtel Fiber account details through customer care?

Yes, Airtel Fiber customer care can assist with updating certain account details. You may need to complete identity verification before requesting changes to contact information, billing preferences, or registered details linked to your broadband account.

Is there a separate customer care number for new Airtel Fiber connections?

Yes, customers looking for a new Airtel Fiber connection can contact Airtel customer care through 121 or the broadband helpline number 9810012345. The support team can provide information on availability, plans, and installation procedures.

Can Airtel Fiber customer care help with service outages in my area?

Yes, Airtel Fiber customer care can confirm whether a service outage or maintenance activity is affecting your area. They can also provide updates on expected resolution timelines and assist with troubleshooting if the issue is account-specific.

How can I escalate my issue if Airtel Fiber customer care is unresponsive?

If your issue remains unresolved, first obtain a complaint number from customer care. You can then escalate the matter to Airtel's Nodal Officer and, if required, to the Appellate Authority through Airtel's official grievance redressal process.

Is Airtel Fiber customer care available on weekends and public holidays?

Yes, Airtel Fiber customer care is available 24x7, including weekends and public holidays. Customers can call support numbers, use the Airtel Thanks app, or access digital support channels whenever assistance is needed.

Can I get technical support for Airtel Fiber routers from customer care?

Yes, Airtel Fiber customer care provides technical support for router-related issues such as connectivity problems, Wi-Fi speed concerns, router configuration, firmware updates, and troubleshooting steps to restore internet services.

How do I provide feedback about Airtel Fiber customer care service?

You can provide feedback through the Airtel Thanks app, customer care helpline, email support, or official Airtel feedback channels. Sharing your experience helps Airtel improve its support services and customer experience.

How can non-Airtel users contact Airtel Fiber customer care?

Non-Airtel users can contact Airtel Fiber customer care on the toll-free number 1800-103-6065. Airtel users can dial 121 for support or 198 for complaints. Customers can also use the Airtel Thanks app chat feature for assistance.

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