UPI Customer Care Number and NPCI Complaint Helpline

Facing UPI payment issues? Find NPCI’s UPI complaint number, helpline, and email support to resolve failed transactions, fraud, and technical errors quickly.
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UPI Customer Care Number and NPCI Complaint Helpline
3 minutes
29 March 2026

UPI Customer Care Number – Bank and UPI App Support

UPI (Unified Payments Interface) is a digital payment system in India, regulated by the National Payments Corporation of India (NPCI). The UPI customer care number is a helpline number established for users to contact the NPCI in case of any grievances or queries related to UPI transactions.

The UPI customer care number is toll-free and can be accessed from anywhere in India. UPI users can dial 24x7 the NPCI's toll-free customer care number at 1800 102 5624 to seek assistance for any UPI related issues. NPCI also provides assistance through an email support system, and users can write to upihelp@npci.org.in to report any grievances or give feedback.

How to raise and escalate a UPI complaint (Step-by-step)

If you face any issues with a UPI (Unified Payments Interface) transaction, follow these steps to escalate the matter:

  1. Contact Your Bank or Payment App First
    Report the problem to the bank or payment application through which the transaction was made. Share all relevant details, including the transaction reference ID, amount, date and time of the transaction, and your account information. This is the primary channel for resolution.
  2. Escalate to NPCI (If Needed)
    If the issue remains unresolved, you can escalate the complaint to the National Payments Corporation of India (NPCI). Use NPCI’s official website or contact their helpline at 18001201740. Provide complete transaction details to help them process your complaint efficiently.
  3. FIR (If Required)
    In rare cases where a resolution is not achieved or there is suspected fraud, you may file an FIR at your local police station. Carry all relevant transaction records and supporting evidence.

Note: Filing a complaint with NPCI is an escalation step after contacting your bank or payment app, not the first point of contact.

What information should be provided when registering UPI complaint?

To ensure a smooth resolution of your UPI complaint, gather this information beforehand:

  • Registered mobile number: Linked to your UPI account.
  • Transaction details: Date, time, amount, and transaction ID (reference number).
  • Issue description: Clearly explain the problem (failed transaction, incorrect amount debited, etc.).
  • Beneficiary details: Name and virtual payment address (VPA) of the intended recipient.
  • Screenshots: Add screenshots of error messages or transaction details for better clarification.
  • Bank complaint date: If you already contacted your bank, include the date.

Conclusion

Understanding UPI customer care options empowers you to address any issues that might arise while using this convenient digital payment method. Remember the key takeaways:

  • Multiple channels: You can reach UPI customer care through toll-free numbers, dedicated apps, or by contacting your bank's customer support.
  • Information gathering: Before reaching out, gather details like your registered mobile number, transaction details, and a clear description of the problem.
  • Additional resources: Explore online resources and FAQs provided by UPI or your bank for troubleshooting tips.

By utilising these resources and staying informed, you can ensure a smooth and hassle-free UPI experience.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.
For customer support, call Personal Loan IVR: 7757 000 000

Frequently asked questions

How can I complain to UPI?

  • NPCI helpline: Dial 1800 102 5624
  • Bank support: Contact your bank's customer care if the issue is specific to your account.

Is UPI available 24X7?

  • 24/7 transactions: Yes, UPI transactions can be initiated anytime, 24/7/365.
  • Customer support: Availability might vary, but NPCI helpline operates during business hours.

What is the customer service number of UPI?

The customer service number is 1800 102 5624.

How to refund an UPI payment?

  • Successful transactions: Generally, not possible unless there's a mutual agreement with the recipient.
  • Dispute resolution: Contact NPCI or your bank for failed or fraudulent transactions.

How to recover money sent to a wrong number?

  • Contact recipient: Try contacting the recipient and request a refund.
  • Dispute resolution: If unsuccessful, reach out to NPCI or your bank for assistance.

Can I file a complaint directly with the NPCI for UPI issues?

Yes, you can contact NPCI at npcipayments@npci.org.in or call their toll-free helpline for unresolved UPI complaints afters approaching your bank.

What is an RRN number in UPI and where can I find it?

The RRN (Reference Retrieval Number) is a unique identifier for every UPI transaction. You can usually find it in the transaction confirmation message from your bank or payment app. It helps track and resolve any disputes. 

Is NPCI customer care the same as UPI customer care?

NPCI (National Payments Corporation of India) oversees the UPI system but does not replace your bank or payment app support. NPCI customer care handles escalations after your bank or app has been contacted. 

Can I contact NPCI directly for a failed UPI transaction?

No, NPCI should be contacted only if your bank or payment app cannot resolve the issue. You can reach them via their official helpline at 18001201740 or the NPCI website. 

How long does it take to resolve a UPI complaint?

Resolution times vary depending on the bank or app and the nature of the issue. Typically, banks aim to resolve complaints within 7–30 days, but escalations to NPCI may take longer.

What should I do if my UPI complaint is rejected?

If your complaint is rejected, review the reason provided. You can either request a re-evaluation with your bank or escalate further through NPCI if there is a valid claim.

What if I entered the wrong UPI ID and money was debited?

Contact your bank immediately with transaction details, including the RRN, amount, and time. Banks may assist in recovering funds if the recipient’s account can be traced. Escalate to NPCI only if the bank cannot resolve the issue.

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