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Mobile Protection for Samsung Phones - Overview

Samsung smartphones are popular for their large screens, simple user interface, affordable prices, and multiple added features. However, such high-tech devices are expensive to repair in case of damages.

With CPP Mobile Protection Plans, you can avail financial coverage in case your Samsung mobile device gets damaged and needs repairs or replacement. The plan covers your smartphone/ phone display against breakdowns, accidental damage, and more.

  • Mobile protection plan details

    CPP Mobile Device Protection Plan (with complimentary mobile device insurance) CPP Fonesafe Lite (with complimentary mobile device insurance)
    The plan covers the device replacement cost (up to 100% of the base value before applying any coupon, cashback, discount, depreciation and standard deductibles) for up to 2 instances. You can avail of the subscription for smartphones, laptops & tablets. Mobile Protect can be purchased within 60 days of the date of purchase. Fonesafe Mobile Screen Insurance plan offers coverage for display-related damages for up to two instances of screen damage. Fonesafe Lite can be purchased within 60 days from the date of purchase.
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  • How to buy Samsung Protection Plan

    To apply for Mobile Protection, all you have to do is fill up an online application form and pay the premium (See premium table below) via net banking, debit card, UPI, or mobile wallet.

    Device Price Range (in Rs.) CPP Mobile Protect (in Rs., with complimentary mobile device insurance) CPP Fonesafe Lite (in Rs., with complimentary mobile screen insurance)
    6,000-9,999 1212 649
    10,000-11,999 1612 899
    12,000-14,999 2137 1099
    15,000-19,999 2137 1099
    20,000-24,999 2787 1499
    25,000-29,999 2787 1499
    30,000-34,999 3812 1999
    35,000-39,999 3812 1999
    40,000-49,999 4912 2599
    50,000-59,999 5612 2999
    60,000-69,999 5612 2999
    70,000-99,999 6212 3599
    More than 100,000 6212 3599
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    *Base invoice value, before any discounts and cashback.

  • What is covered

    Depending on one's needs, one can choose from a complete Mobile Device Protection Plan or a Mobile Screen Protection plan for their Samsung. While CPP Mobile Protect offers you comprehensive coverage in case of accidental damage/liquid damage to your Samsung, the CPP Fonesafe Lite financially covers you against damages to your Samsung’s display. Here is a comparison between the two.

    Coverage offered CPP MOBILE PROTECT (with complimentary Mobile Device Cover) CPP FONESAFE LITE (with complimentary Mobile Screen Cover)
    Gaana Plus Subscription ✓Available for 1 year ✘ Unavailable
    Zee5 All Access Annual Subscription ✓Available for 1 year ✓Available for 1 year
    F-Secure antivirus and malware protection ✓Available for 1 year ✓Available for 1 year
    Damage due to pollution ✘Not covered
                                                    Any damage to your smartphone due to the effects of pollution or contamination will not be covered under the plan.
    ✘ Not covered
                                                    Any damage to your mobile screen due to the effects of pollution or contamination will not be covered under the plan.
    Maximum Coverage Same as handset value Same as handset value
    No. of claims allowed in membership year 2 2
    Accidental damage to mobile screen * ✓ Covered
                                                    Damages to mobile display are covered provided the phone should have been in your custody at the time of damage.
    ✓ Covered
                                                    Damages to mobile screen are covered. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover.
    Accidental damage to handset * ✓ Covered
                                                    Accidental damage is covered for the entire handset. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover.
    ✘ Not covered
                                                    Damages to your handset are not covered under the plan.
    Liquid damage * ✓ Covered
                                                    Damages to your handset (including mobile screen) due to water or fluids is covered.
    ✘ Not covered
                                                    Liquid damages to your mobile screen are not covered under the plan.
    Breakdown cover * ✘Not covered
                                                    Repair and replacement costs arising due to any unexpected electrical or mechanical breakdown of your phone is not covered under the plan.
    ✓ Covered
                                                    Repair and replacement costs arising due to any unexpected electrical or mechanical breakdown of your phone screen is covered, provided the phone was being used by you at the time of breakdown.
    F-Secure antivirus and malware protection ✓Available for 1 year ✓Available for 1 year
    Maximum claim amount per claim* 100% of handset/invoice value 50% of handset/invoice value

    *Note: The coverage offered cannot exceed the total invoice value of the smartphone. Maximum of 2 claims shall be addressed, during membership period; subject to maximum value of Coverage at the time of loss and the prior claim is a partial loss. This coverage is offered through a registered General Issuer of India. Below are some of the add-on benefits that you may avail by opting for mobile device protection plan for your Samsung.

    Below are some of the add-on benefits that you may avail by opting for a mobile protection plan for your Samsung.

  • Benefits of mobile protection plan

  • Standard Fire And Special Perils Cover

    F-Secure device security

     
    With CPP Fonesafe Mobile Insurance and CPP Fonesafe Lite Mobile Screen Insurance, you can avail a host of security features by installing the F-Secure SAFE Mobile App. Some of the benefits are mentioned below:

    • Antivirus and anti-malware protection
    • Theft coverage plan in case your mobile phone is stolen
    • Remote lock and remote data wipe
    • Fraudulent website protection
    • SIM card lock - locks phone if SIM card is removed
    • Remotely locate the phone using GPS
    • Scream alarm - set off an alarm in case of a misplaced phone
    • Auto-scan of downloaded apps
    • SIM card change - send SMS and location to a trusted number
    • SIM blocking, IMEI registration

  • Flexible tenors

    ZEE5 all-access annual subscription

     
    You get a free annual subscription to ZEE5.

    • It supports 12 Indian languages
    • 90+ Live TV channels, TV shows, 80+ original shows, 25+ blockbuster digital premiers, 3000+ movies
    • 5 devices can be connected with the annual subscription
    • 1 lakh+ hour of content
    • Annual subscription for one year Rs. 999, which is included in the package for you

  • Flexible tenors

    Gaana Plus subscription

    • 30 million Songs
    • Advertisement free music experience
    • Song downloads
    • Offline playback
    • Regional languages

  • Single number assistance

     
    You can call CPP's customer care at 1860-258-3030 (Monday - Sunday, 11 am to 9 pm) for assistance related to your mobile protection benefits.

  • Temporary smartphone replacement service

     
    If your smartphone is stolen, mobile protect delivers a temporary smartphone to your doorstep in selected cities across India (up to a maximum period of 7 days). You can call our call centre and place a request.

    Key features

    • Free delivery of temporary smartphones to the customer's home or office within 24 hours in selected cities.
    • The customer is responsible for all data on the smartphone. He should delete all data and contacts before handing them back to CPP.
    • If the temporary smartphone isn't returned after 7 days, CPP can take appropriate legal action against him.
    • The customer needs to contact Mobile Protect customer service to avail the benefits of this plan.

  • Deductibles applicable

    Based on the cost of the handset, a standard deductible has to be borne by the insured policyholder for each claim unless specifically revised and altered by the insurer and mentioned in the Certificate of Insurance. The amount of deductibles are mentioned in the table below:

    Handset Value (in Rs.) CPP Mobile Protect (in Rs., with complimentary mobile device insurance) CPP Fonesafe Lite (in Rs., with complimentary mobile screen insurance)
    6,000-11,999 750 500
    12,000-19,999 1000 500
    20,000-29,999 1250 500
    30,000-39,999 1500 1000
    40,000-49,999 2000 1000
    50,000-69,999 3000 1000
    More than 70,000 3500 1000

  • Depreciation

    Depending on the usage duration of the phone, the claim will be processed on the depreciated value of the device. The same has been illustrated below:

    Phone age Depreciation %
    0 - 3 months 15
    3 - 6 months 25
    6 - 12 months 35/50

  • How to raise a claim?

    To raise a claim, you can reach out to the insurer within 24 hours of the incident through any of the following methods.

    Phone:
    You can call at the following numbers:
    Toll-Free- 1800-419-4000
    6000-4000 (city STD code to be prefixed)

    Mail:
    CPP Assistance Services Pvt. Ltd.
    PO Box No. 826,
    Kalkaji Post Office
    New Delhi- 110019

    You may also write an email to feedback@cppindia.com for any claim related queries.

List of popular Samsung models covered under the plan

The Mobile Screen Insurance offers coverage to all samsung mobile phone models, some of which re mentioned below:

Galaxy M31 Galaxy M51 Galaxy Z Fold2 5G
Galaxy F41 Galaxy Note20 Galaxy Note20 Ultra
Samsung Galaxy A7 Samsung Galaxy M30s Samsung Galaxy Note 8
Samsung Galaxy A30 Samsung M 40 Samsung Galaxy Note 9
Samsung Galaxy A50 Samsung M30 Samsung Galaxy Note 10
Samsung Galaxy A80 Samsung Galaxy S8 Samsung Galaxy A8 Star
Samsung J7 prime Samsung Galaxy S9 Samsung Galaxy S9 Plus
Samsung Galaxy S7 Edge Samsung Galaxy S10 Samsung Galaxy S10 Plus

You can also check out mobile screen insurance for other mobile phone brands in india.

How to Buy a Samsung Mobile Screen Insurance Policy?

Step 1 – Provide necessary details like your name, date of birth, and phone number in the online application form.
Step 2 – Enter OTP sent to your registered mobile number for purchase verification.
Step 3 – Make premium payment via net banking, debit/credit cards, UPI or mobile wallet.

FAQs

1. What is the Samsung screen protection plan?

A screen protection plan offers financial coverage against the expenses arising to repair external and visible screen damage to a mobile handset. A comprehensive Samsung screen protection plan offers extensive coverage that includes screen damage resulting due to accidental dropping, liquid spillage, mechanical and electrical breakdown, etc.

Usually, the Samsung screen protection plan allows policyholders to make two claims during the policy year. Besides Samsung screen cover, smartphone users also benefit from add-on benefits that accompany the device protection plan.

Typically, the Samsung screen insurance cover premium depends on the coverage it provides and the price of the handset. As a smartphone user, to maximise the benefits of such a Samsung mobile insurance policy, one must find out all the offerings and limitations accompanying the protection plan.

2. Is Samsung mobile insurance worth it?

Those who invest in the best Samsung handsets, with an intention to use them for a considerable time, can benefit optimally from a Samsung mobile insurance policy. A comprehensive Samsung mobile insurance policy allows smartphone users to meet the cost of screen damage repair without stretching their budget to accommodate such unforeseen expenses.

Such a screen protection plan offers extensive coverage, including instances arising due to external, mechanical and electrical damages. With the help of a screen protection plan, smartphone users can avail the required financial assistance to get their device repaired at the earliest.

If you are planning to avail a Samsung mobile insurance plan, it is recommended to check the coverage and exclusions in detail

3. How much does Samsung Insurance cost?

Samsung users can avail a Samsung mobile insurance policy at an affordable premium. Note that the premium is determined based on the handset’s invoice value before any discount or cashback is applied.

The premium differs as per the device’s price range and the coverage it offers. The premium for devices priced between Rs.10,000 and Rs.11,999 is Rs.1,768 (for comprehensive protection plan) and Rs.899 (for specific protection cover).

Similarly, for the price range Rs.20,000 - Rs.24,999, it is Rs.2,683 (for specific protection plan) and Rs.1,499 (for specific protection plan). For a higher price range between Rs.35,000 and Rs.39,999, the premium for a comprehensive insurance plan is Rs.4,140, and for a specific coverage plan, it is Rs.1,999.

Generally, a comprehensive mobile protection plan premium is higher than that of a specific device protection plan. For example, the premium of a comprehensive mobile protection plan between Rs.15,000 and Rs.19,999 is Rs.2,076, but for a screen protection plan, it is Rs.1,099.

4. Does Samsung insurance cover a cracked screen?

The Samsung mobile insurance policy offers financial coverage against cracked screens. This allows smartphone users to meet the expense of replacing the damaged screen easily. Such an insurance plan offers maximum coverage that is equivalent to the handset’s value.

Besides the cracked screen, a Samsung insurance cover provides coverage against accidental damages like liquid spillage, electrical and mechanical breakdown, etc. Note that there could be a certain limitation, exclusion or clauses applicable on when and how a claim can be raised. Smartphone users must check these parameters in detail to make an informed decision and simplify the claim process. Also, they can compare the terms offered by different insurance policy providers before choosing the most suitable one.

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