Here’s what you can do when a loan against securities is disbursed but not credited

Loan Against Securities (LAS) is a popular financing option that allows borrowers to unlock liquidity without liquidating their investment portfolio. By pledging mutual funds, shares, or bonds, you can access funds quickly—often within 24 to 48 hours. However, even after approval and disbursement confirmation, you might encounter a worrying situation where your loan against securities disbursed but amount is not credited to your account.

This unexpected delay can disrupt your financial planning, especially if you are depending on the funds for urgent business or personal needs. There could be multiple reasons behind such an issue—from banking errors and documentation mismatches to technical problems or lender-side delays. In this comprehensive guide, we will help you understand the causes of LAS disbursement delays, steps to resolve them, and when to escalate the matter legally. You will also find useful internal tools to check your outstanding payment and track your my EMI status to stay on top of your loan.

Understanding loan against securities disbursement delays

A Loan Against Securities (LAS) is a smart credit facility that allows you to access funds without selling your investments. You can pledge shares, mutual funds, or bonds and receive a line of credit or lump-sum disbursement against them. The process is typically fast, especially with digital lenders like Bajaj Finance. However, in some cases, you may receive a notification stating your loan against securities disbursed but amount is not credited. This can be confusing, particularly if the money was needed urgently.

There are several possible reasons behind this situation. One common issue is incorrect bank account details. If there’s a mismatch in the account number, IFSC code, or account holder name, the disbursement can be rejected or delayed by the bank. Even a minor typo can cause the transaction to bounce back or get held up in processing.

Another possibility is a technical delay in the banking infrastructure. If the loan is disbursed through NEFT or RTGS outside of banking hours, on weekends, or during a bank holiday, the amount may not reflect until the next working day. This is a routine delay but can be mistaken for a problem if the borrower is unaware.

Sometimes the issue is on the lender’s side. Disbursements may show as "processed" or "initiated" in the system, but backend verification steps like lien marking of pledged securities or final document checks may still be underway. Until these steps are cleared, the bank may hold the transfer.

Disbursements may also be paused if your KYC documents are under re-verification, or if there is an outstanding issue on your account such as a compliance mismatch or unverified demat account.

To avoid confusion, monitor your My EMI status regularly and confirm the bank account details linked to your loan. If delays persist, it is important to act quickly and follow up through proper channels.

Reasons why your loan against securities amount may not be credited

If your loan against securities disbursed but amount is not credited, it can be both frustrating and alarming—especially when you are counting on those funds for a time-sensitive need. Although Bajaj Finance generally executes disbursements efficiently, there are several reasons why the loan amount may not reflect in your bank account immediately. Understanding these reasons can help you take swift action and avoid unnecessary delays.

Incorrect bank account details

One of the most common causes is incorrect bank information. Entering an invalid account number, IFSC code, or misspelling the account holder’s name during the loan application process can result in rejection or failure of the transaction. In such cases, the funds are often returned to the lender’s account, requiring reprocessing.

Dormant or frozen account

If your linked bank account has not seen recent activity, or has been frozen due to compliance issues, the system may block incoming funds. Many borrowers are unaware that dormant accounts are often ineligible to receive high-value transfers.

NEFT/RTGS processing delay

Disbursements made through NEFT or RTGS are only processed during working hours. If your disbursement was initiated after banking hours, on a weekend, or a public holiday, it will be credited on the next business day. This is a routine delay but often mistaken for a disbursement failure.

KYC verification issues

Sometimes lenders run additional KYC validation checks before final disbursement. If your PAN, Aadhaar, or address details are mismatched or outdated, the lender may temporarily hold the transaction until proper verification is completed.

Securities lien not updated

Loan Against Securities involves marking a lien on your pledged securities. If this process is not completed by the depository (NSDL/CDSL), the disbursement will not proceed. The lender awaits confirmation before releasing funds.

System errors at the lender's end

Occasionally, your loan dashboard or my EMI status page might show the amount as disbursed, but due to technical errors or processing queues, the actual fund transfer may be delayed by a few hours or even a day.

Disbursement credited to overdraft or virtual account

In some cases, the amount is credited to an overdraft account or a virtual credit facility linked to your loan rather than your savings account. This can lead borrowers to assume that the funds were not credited, when in fact they were, but to a different account.

Adjustment against outstanding dues

If you have any outstanding payment, the disbursed loan may be used to settle that due amount. This can reduce or even nullify the amount that reaches your bank.

Outdated or closed bank account

If you changed or closed your bank account but did not update it in your loan profile, the disbursement will fail. Always ensure the account linked with your loan is active and valid.

Regularly reviewing your bank account and loan portal ensures timely resolution and gives you visibility into the loan disbursement process.

Steps to take when your loan against securities is disbursed but not credited

If your loan against securities disbursed but amount is not credited, follow these actionable steps to investigate and resolve the issue efficiently. Acting quickly can help avoid financial inconvenience and unnecessary escalation.

1. Check your bank statement thoroughly

Do not rely solely on SMS alerts or mobile banking balances. Sometimes, the credited amount appears in the detailed bank statement even if it is not reflected in your balance snapshot. Download your account statement for the relevant date and confirm whether the funds have been credited.

2. Verify disbursement status on the loan portal

Log in to your Bajaj Finance customer portal and check your disbursement status under the loan account section. The status might show as "Initiated," "In Process," or "Completed." If marked “Completed” but funds are still not visible, move on to the next step.

3. Confirm registered bank account details

Navigate to your account profile and ensure the bank account number and IFSC code are accurate. Even a single-digit error or outdated bank account can result in transaction failure or redirection. If you recently changed banks, make sure the new account is updated with Bajaj Finance.

4. Contact your bank's customer care

Call or visit your bank branch to inquire about any incoming payments. Provide your loan disbursement reference number, the amount, and the date it was processed. Banks may temporarily hold or reject transactions for inactive accounts or compliance checks.

5. Raise a request with Bajaj Finance

If your account details are correct and your bank has not received the funds, contact Bajaj Finance through their customer service helpline, mobile app, or online portal. Share your loan number, disbursement reference, and a screenshot or PDF of your recent bank statement.

6. Track complaint status and get a reference ID

Always ask for a complaint number or service request ID. This allows you to track the status of your query. If the issue is not resolved within 3 working days, you can follow up with this ID for priority handling.

7. Check if the funds were credited to an OD or credit line

Some loans against securities are linked to overdraft facilities or virtual loan accounts instead of direct transfers to savings accounts. Check your loan dashboard to see if the funds were credited to such an account.

8. Look for adjustments against existing dues

If you have any outstanding payment, the disbursed amount might be partially or fully adjusted to clear it. This may explain why the expected amount has not been credited.

9. Wait for the NEFT/RTGS window

If the disbursement occurred outside regular banking hours, it may not reflect until the next working day. Transactions initiated on weekends or holidays are processed only on the next business day.

10. Escalate if no resolution after 5–7 working days

If the issue persists, escalate the matter through Bajaj Finance’s grievance redressal mechanism or consider approaching the RBI ombudsman. Include all communication history, reference numbers, and supporting documents for faster resolution.

How to contact your lender about disbursement issues?

If your loan against securities disbursed but amount is not credited, it is important to take swift action by contacting the lender through the right channels. Timely and clear communication can help resolve the issue faster and prevent unnecessary delays or financial setbacks. Follow these steps to reach Bajaj Finance effectively:

1. Use the lender’s customer portal

Log in to the official customer portal using your registered mobile number or email ID.

Navigate to the “Service Requests” or “Raise a Request” section.

Select the issue type, such as “Disbursement Not Credited” or “Loan Not Received.”

Provide accurate loan details and upload supporting documents such as a bank statement or the disbursement confirmation.

2. Contact customer care via phone

Call the customer care helpline as listed on their website.

Keep essential details ready—your loan account number, registered mobile number, and PAN card.

Explain the issue clearly, including the disbursement date and amount.

Request a complaint number or service ticket ID for follow-up.

3. Send an official email

Compose a detailed email describing the problem and include key information.

Attach your sanction letter, bank statement, loan reference number, and any disbursement communication.

Send the email to the lender’s official support email address and request acknowledgement.

Emails provide a clear written record of your request.

4. Raise a request via the mobile app

Open the lender’s app and log in.

Go to “My Loans,” select the relevant loan, then tap on “Help” or “Raise a Concern.”

Choose “Disbursement Issue,” upload your bank proof or screenshots, and submit.

A request ID will be generated for tracking.

5. Visit the nearest branch

If online and phone channels do not resolve the issue, visit the closest branch.

Carry ID proof, your bank statement, and loan documents.

Request the assistance of a relationship manager or support executive.

Collect a stamped acknowledgement slip or request form copy.

6. Follow up and monitor your complaint

Use your complaint ID to check status via the app or portal.

If no resolution is provided within 3–5 working days, escalate it to a grievance redressal officer.

Keep records of every interaction for future reference or legal escalation, if needed.

When to involve a financial ombudsman or legal help

If your loan against securities disbursed but amount is not credited, and all efforts to resolve the issue with the lender have failed, it may be time to escalate the matter to a regulatory authority or consider legal assistance. Here are the situations and steps where involving a financial ombudsman or legal expert becomes necessary:

1. No resolution from the lender after 7–10 working days

If you have raised a complaint and followed up multiple times but the issue remains unresolved for over a week, it indicates a delay beyond standard processing timelines.

Escalation becomes necessary if you are not receiving meaningful updates or assistance.

2. Formal complaint to the lender’s Grievance Redressal Officer

Before approaching any regulatory body, submit a detailed written complaint to the Grievance Redressal Officer at Bajaj Finance.

Mention your complaint reference number, attach all supporting documents, and clearly explain the issue.

Wait for a response for at least 30 days.

3. Filing a complaint with the RBI Integrated Ombudsman

If the lender fails to respond within 30 calendar days or the response is unsatisfactory, escalate the matter to the RBI Ombudsman.

File your complaint via the RBI CMS Portal or by submitting a physical form.

The Ombudsman addresses complaints related to non-credit of sanctioned amounts, service deficiency, and delay in resolution.

4. Gather all documentation before escalation

Compile emails, complaint IDs, screenshots of disbursement status, your my EMI status page, and a copy of your bank statement.

Proper documentation strengthens your case and ensures faster investigation.

5. Approach the Consumer Disputes Redressal Commission

If the disbursement failure has caused financial loss or inconvenience, you may file a complaint with the District or State Consumer Forum.

This is especially effective if your loan amount is substantial or if the delay is causing ongoing damage.

6. Consult a legal expert or financial lawyer

For complex or high-value loans, legal consultation can be beneficial.

A legal expert can help draft a formal notice, file a complaint, or initiate proceedings in consumer court or civil court, if required.

7. Continue EMI and payment compliance

While pursuing resolution, ensure you are still checking your Bajaj Finance outstanding payment obligations.

Avoid missed payments to protect your credit score, even if disbursement delays persist.

Timely escalation, supported by accurate records and legal awareness, can help protect your financial rights and compel a resolution.

Conclusion

Facing a situation where your loan against securities disbursed but amount is not credited can be stressful—especially when you are relying on the funds for urgent needs. However, as outlined in this guide, there are structured steps you can take to identify the cause, resolve the issue, and ensure it does not recur in the future.

From verifying your bank details and monitoring your my EMI status to contacting Bajaj Finance through the appropriate support channels, being proactive is key. In many cases, the delay may be due to routine NEFT/RTGS processing windows or temporary technical issues. In more complex cases—like lien marking errors or adjustments against outstanding payment—it may require closer coordination with both your bank and the lender.

If all standard escalation paths fail, you also have the right to approach the RBI Ombudsman or legal forums to seek a timely and fair resolution.

Staying informed, maintaining accurate records, and acting promptly are the best ways to ensure a smooth and reliable Loan Against Securities disbursement experience in the future.