What Taxes Do Investors Pay on Stocks
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In Summary
The Income Tax Department offers different helplines for e-filing, tax refunds, Annual Information Statement (AIS) queries, TDS matters, PAN and TAN applications, and outstanding tax demands.
- ITR filing, refund and processing queries: 1800 103 0025 or 1800 419 0025.
- AIS and reporting portal: 1800 103 4215.
- TDS, Form 16A and Form 26AS queries: 1800 103 0344.
- PAN and TAN applications or updates through the Tax Information Network: +91-20-27218080.
- Outstanding tax demand assistance: 1800 309 0130.
Contact hours differ by service. Before calling, check the Income Tax Department's official contact page for the latest numbers and timings. For unresolved issues, taxpayers can also use the e-Filing portal's grievance facilities.
What is the Income Tax Department customer care number?
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There is no single helpline for every income tax query. The Income Tax Department provides separate contact numbers for e-filing and return processing, AIS, TDS-related matters, PAN and TAN applications, and outstanding tax demands.
The following table summarises the contact details published on the department's official website.
Service Official contact number Published working hours E-filing and Centralised Processing Centre (CPC) 1800 103 0025; 1800 419 0025 Monday to Friday, 8 am–8 pm International or chargeable contact for e-filing and CPC +91-80-46122000; +91-80-61464700 Monday to Friday, 8 am–8 pm AIS and Reporting Portal 1800 103 4215 Monday to Friday, 9:30 am–6 pm TDS Reconciliation Analysis and Correction Enabling System (TRACES) 1800 103 0344; +91-120-4814600 Monday to Saturday, 10 am–6 pm Tax Information Network (PAN/TAN applications and updates) +91-20-27218080 7 am–11 pm, all days Taxpayer Demand Facilitation Centre 1800 309 0130; +91-821-6671200; +91-821-7151515 Inbound calls: Monday to Friday, 8 am–8 pm; Saturday, 9 am–6 pm, except national holidays Source: Income Tax Department — Contact Us. Contact details and operating hours may change; verify them before calling.
Which income tax helpline should you call?
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Choose the helpline that corresponds to your issue to avoid being redirected between departments.
For ITR filing, refunds and return processing
Call 1800 103 0025 or 1800 419 0025 for support with income tax return filing, forms, refund processing, intimations, rectification and other e-filing services.
International callers or those using chargeable numbers can try +91-80-46122000 or +91-80-61464700.
You can also sign in to the Income Tax e-Filing portal to file a return, check its status, review available notices or submit a grievance.
For AIS and reporting portal queries
Call 1800 103 4215 for queries relating to the Annual Information Statement (AIS), Taxpayer Information Summary (TIS), specified financial transaction (SFT) information, responses to e-campaigns and e-verification.
If you notice a discrepancy in your AIS, review the relevant transaction details and use the response or feedback facility available through the portal, where applicable.
The department's published route for AIS grievances is to sign in to the e-Filing portal, select the AIS tab, open the AIS portal, and use Help → Raise/View Ticket Status.
For TDS, Form 16A and Form 26AS queries
Call 1800 103 0344 or +91-120-4814600 for TRACES-related matters, including Form 16, tax credit information in Form 26AS and Form 15CA processing.
TDS is tax deducted at source from certain payments. If tax deducted from your income does not appear correctly in your tax records, first compare the relevant certificate or payment details with your Form 26AS and other available records. If the discrepancy remains, contact the relevant deductor or use the appropriate official support channel.
For PAN and TAN application queries
For PAN or TAN application and update queries handled through the Tax Information Network, call +91-20-27218080.
PAN stands for Permanent Account Number and is used to identify taxpayers. TAN, or Tax Deduction and Collection Account Number, is generally used by persons responsible for deducting or collecting tax at source.
For the service you need, check the official Income Tax Department contact page before calling.
For outstanding tax demands
If the department's records show an outstanding tax demand, the Taxpayer Demand Facilitation Centre can help with queries about the demand and the steps available to resolve it.
- Toll-free number: 1800 309 0130
- Other published numbers: +91-821-6671200 and +91-821-7151515
- Email: taxdemand@cpc.incometax.gov.in
The published inbound-call timings are 8 am–8 pm from Monday to Friday and 9 am–6 pm on Saturdays, except national holidays.
Before contacting the centre, review the demand details and the relevant return, payment challan or notice. If you believe the demand is incorrect, use the applicable response or rectification process rather than assuming that a phone call alone will cancel it.
How can you contact the Income Tax Department online?
You can use the department's online services if the helpline is busy or your issue requires supporting documents.
- Open the official portal: Visit the Income Tax e-Filing website.
- Sign in if required: Use your registered credentials for services linked to your account.
- Select the relevant service: Depending on your issue, look for return filing, refund status, pending actions, rectification, AIS or grievance support.
- Submit the relevant information: Follow the portal's instructions and provide the requested details or supporting documents.
- Save the acknowledgement: Keep the acknowledgement number or ticket reference so you can check progress later.
The precise menu and process may differ depending on the service and the nature of the issue. Use the portal's current instructions rather than relying on an older walkthrough.
How can you raise an income tax grievance?
A grievance is a formal complaint about an unresolved service or administrative issue. The appropriate route depends on the issue, such as a return-processing problem, a portal error or an outstanding demand.
Through the e-Filing portal
- Visit the official Income Tax e-Filing portal.
- Sign in and locate the grievance facility relevant to your issue.
- Select the appropriate category and explain the problem clearly.
- Add the requested supporting information or documents.
- Submit the grievance and retain its reference number.
- Check the status using the facility provided by the portal.
If the issue relates specifically to AIS, use the AIS portal's Help → Raise/View Ticket Status route.
Through other official grievance channels
The Income Tax Department also lists grievance support through Aaykar Seva Kendras and the Centralised Public Grievance Redress and Monitoring System (CPGRAMS).
Visit the department's Grievance & Support page to review the available options. CPGRAMS can be accessed through the official public grievance portal.
Choose the channel that matches the nature of your complaint and retain the acknowledgement or reference number for follow-up.
What information should you keep ready before calling?
Having the relevant records available can help the support team understand the issue. Depending on the query, you may need:
- PAN or other identification details requested through the official process.
- ITR acknowledgement number and relevant assessment year or tax year.
- Refund status or processing intimation details.
- Form 16, Form 16A or relevant Form 26AS information for TDS queries.
- Challan details or payment acknowledgement for tax payments.
- The notice, demand reference or grievance acknowledgement, if applicable.
- A brief description of the issue and any error message displayed on the portal.
Share only the information necessary for the query and follow the department's official verification process. Do not send sensitive documents to an unverified email address or phone number.
How can you stay safe while contacting income tax customer care?
Tax-related calls and messages can be used in impersonation and phishing attempts. Keep these precautions in mind:
- Verify the contact details: Use the official Income Tax Department website rather than an unverified search result, social media post or forwarded message.
- Do not disclose passwords or OTPs: Never share your e-Filing password, bank PIN, card PIN or OTP with an unsolicited caller.
- Avoid suspicious payment requests: Do not transfer money to a personal account or use a payment link supplied by an unverified caller claiming to be a tax official.
- Check notices independently: Sign in to the official portal to review relevant notices or pending actions.
- Use verified email addresses: Confirm the correct address on the department's website before sending documents or personal information.
If you suspect a fraudulent call, message or website, stop the interaction and verify the matter through official channels.
In short...
The Income Tax Department offers dedicated helplines and online grievance facilities for different taxpayer queries, including ITR filing, refunds, AIS, TDS and outstanding tax demands. Contacting the relevant service desk and keeping the necessary records ready can help you address your query more efficiently. As contact numbers and working hours may change, always verify them on the official Income Tax Department website before making a call. For unresolved issues, use the department’s official grievance channels and retain the acknowledgement number for follow-up.
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Frequently Asked Questions
Overview
What is the income tax customer care number in India?
For e-filing, ITR processing, refunds and related queries, call 1800 103 0025 or 1800 419 0025. Other issues, including AIS, TDS, PAN/TAN and outstanding tax demands, have separate helplines. Check the official contact page for the latest details.
How can I contact income tax customer care about a refund?
Call 1800 103 0025 or 1800 419 0025 for refund-processing queries. You can also sign in to the official e-Filing portal and check your refund or return status. Keep your ITR acknowledgement and relevant processing details available.
What is the Income Tax Department helpline for AIS?
The AIS and Reporting Portal helpline is 1800 103 4215. The department lists its working hours as 9:30 am to 6 pm, Monday to Friday. AIS-related grievances can also be raised through the AIS portal's Help section.
Whom should I contact for TDS or Form 26AS issues?
For TRACES-related queries concerning TDS, Form 16 and Form 26AS, call 1800 103 0344 or +91-120-4814600. The published working hours are 10 am to 6 pm, Monday to Saturday.
How can I complain if my income tax issue is not resolved?
Use the relevant grievance facility on the Income Tax e-Filing portal. You can also review the options listed on the department's official Grievance & Support page, including CPGRAMS where appropriate. Keep the grievance acknowledgement number for follow-up.
Can I contact the Income Tax Department by email?
Use authorised representative services where applicable. Obtain the client’s consent and never request their password, OTP, or card PIN.
Yes. The department lists service-specific email addresses for matters such as ITRs, tax audit reports, e-Pay Tax and other e-Filing website issues. Check the official Contact Us page to identify the correct address for your query before sending any documents.
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