How to download your IDBI FASTag statement
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IDBI FASTag is a rechargeable, prepaid tag for automatic toll payment at toll plazas across India. Linked to your IDBI account or wallet, it uses RFID technology for hassle-free, cashless transactions. Users benefit from time savings, reduced fuel consumption, and easy account management through the IDBI FASTag app or portal.
IDBI enables customers to conveniently recharge their FASTag accounts on third-party platforms like Bajaj Finance. Bajaj Pay, the BBPS platform on Bajaj Finance, offers an easy-to-use interface for IDBI FASTag recharge. It provides quick and secure options, ensuring you maintain a sufficient balance for uninterrupted travel. Additionally, Bajaj Pay offers other payment services such as utility bills, broadband bills, mobile recharges, and more.
Methods to download IDBI FASTag statement
Through the official website
- Visit the IDBI FASTag portal and log in with your credentials
- Navigate to the ‘TRANSACTION HISTORY’ or ‘STATEMENT’ section
- Download your FASTag statement
Using the mobile app
- Download the IDBI FASTag app from your device’s app store
- Log in with your registered details
- Access the statement section to view or download your transaction history
Via email requests
- Email customer support with your registered details requesting the statement
- Receive the statement in your inbox within the specified time
Customer care
- Call the IDBI FASTag customer care helpline
- Request the statement to be shared via email or other available methods
Importance of regularly checking your FASTag statement
Regularly reviewing your IDBI FASTag statement has the following advantages:
- Detect unauthorised transactions: Identify fraudulent or duplicate deductions.
- Monitor spending: Keep track of toll expenses to manage your budget.
- Avoid low-balance issues: Ensure your account is funded to avoid penalties.
Tips for managing your IDBI FASTag account
- Timely recharge: Avoid penalties by maintaining a sufficient balance. Use IDBI FASTag Recharge services for quick top-ups.
- Track expenses: Use statements to monitor your toll spending.
- Update contact details: Ensure your contact number and email are updated for notifications.
- Link bank accounts: Simplify recharges by linking your FASTag to a preferred bank account.
Setting up alerts for IDBI FASTag transactions
Stay informed by enabling alerts
- Log in to your FASTag account.
- Navigate to the ‘Notifications’ or ‘Alerts’ section.
- Activate SMS or email alerts for transactions, low balance, and recharge confirmations.
Steps to recharge your FASTag wallet on Bajaj Finance website
Here are a few basic steps to follow if you want to recharge your FASTag on Bajaj Finance:
- Visit the Bajaj Finance website
- Go to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ drop down
- Navigate to ‘BILLS AND RECHARGES’ section
- Click on ‘FASTAG’ and enter your 10-digit registered mobile number and OTP
- Now enter the service provider of your choice and enter your vehicle number
- Enter the amount you want to recharge and click on ‘PROCEED’ to make your payment.
- Choose your preferred payment mode and complete your payment process.
How to check your IDBI FASTag balance
To check your IDBI FASTag balance, log in to the IDBI FASTag customer portal or the IDBI ETC FASTag app; you also receive SMS alerts on your registered number after each toll deduction and on low balance. You can view your balance instantly on the portal or app dashboard. You can also call customer care on 1800-266-1962 for balance-related assistance and account queries.
Details available in your IDBI FASTag statement
Your IDBI FASTag statement shows each transaction’s ID, vehicle number, toll plaza name and location, the amount deducted, the date and time, and the running balance for accurate tracking of toll payments and account activity.
What to do about a wrong IDBI FASTag deduction
If your IDBI FASTag is debited twice or wrongly at a toll plaza, contact IDBI FASTag customer care on 1800-266-1962 or email customercare@idbi.co.in to raise a chargeback request for the duplicate transaction. Keep your transaction details ready for faster resolution. For toll-plaza-related issues, you can also call the NHAI helpline 1033 for immediate support and assistance.
Explore more FASTag services
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Frequently asked questions
You can check your FASTag statement by logging in to your FASTag provider’s portal or mobile app. Go to the transaction history or statement section to view detailed records of toll payments, including dates, locations, and deducted amounts.
A FASTag statement includes the transaction ID, vehicle number, toll plaza name and location, the amount deducted, the date and time of each transaction, and the running balance to help you track usage and payments.
Yes, many FASTag providers offer SMS and email alerts for transactions and low balances. Some also allow you to receive periodic statements on your registered email ID by enabling notifications in the portal or app settings.
It is advisable to check your FASTag statement regularly, especially after long trips or frequent toll usage. Reviewing your statement helps you monitor deductions, track expenses, and quickly identify any incorrect or duplicate charges.
If you notice a discrepancy, note the transaction details and contact your FASTag provider’s customer care immediately. You can raise a complaint through the portal, app, or helpline for verification and resolution of the issue.
The IDBI FASTag customer care number is 1800-266-1962. You can also email customercare@idbi.co.in. For toll plaza issues, you can contact the NHAI helpline 1033 for immediate assistance and support.
Contact IDBI FASTag customer care on 1800-266-1962 to report the double deduction. The bank reviews the request and raises a chargeback for the duplicate transaction after verifying the toll and transaction details.
Use the IDBI FASTag customer portal fastag-customerportal.idbi.bank.in or the IDBI ETC FASTag app. Log in with your registered details and open the statement or transaction history section to download your FASTag statement.
No, viewing and downloading your IDBI FASTag statement from the portal or app is free. However, any applicable convenience fees for FASTag recharge transactions may be charged separately depending on the payment method used.
