Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB) is essential in managing Chennai's water supply and sewerage services. The board provides potable water to millions of residents and handles sewage treatment and disposal. Ensuring uninterrupted water supply and efficient sewerage services, CMWSSB also offers customer care to address various issues.

Customer care is vital for CMWSSB to resolve billing queries, service disruptions, and complaints. The board’s customer care services include helplines, complaint registration portals, and support centres. Efficient customer care ensures smooth service delivery and customer satisfaction. This article explores CMWSSB’s water bill customer care services, helpline numbers, complaint registration process, and more.

Now, you can make your Chennai Metropolitan Water Supply and Sewerage Board water bill payment online with added convenience and security with Bajaj Pay.

Chennai Metropolitan Water Supply and Sewerage Board water bill customer care number

Customers can contact the CMWSSB customer care team for any water bill-related issues or inquiries. The dedicated helpline number for water bill customer care is 044-4567 4567.

This number connects you to a customer care representative. They assist with billing queries, payment issues, and service complaints. The helpline operates during office hours, ensuring timely support for all customers.

How do I register a complaint with Chennai Metropolitan Water Supply and Sewerage Board

To register a complaint with CMWSSB, follow these steps:

1. Visit the official website: Go to the CMWSSB website and navigate to the ‘CUSTOMER CARE’ section.

2. Select ‘REGISTER COMPLAINT’: Choose the ‘REGISTER COMPLAINT’ option from the menu.

3. Fill in the details: Enter your details, including your consumer ID, name, contact information, and the nature of your complaint. Be specific about the issue to ensure quick resolution.

4. Submit the complaint: After filling in the details, click the ‘SUBMIT’ button. You will receive a complaint registration number for future reference.

5. Track the complaint: Use the complaint registration number to track the status of your complaint through the website or by calling the customer care number.

CMWSSB also allows complaints to be registered via email or in person at their customer care centres.

Clear communication and detailed information about the issue can expedite the resolution process.

How to get the consumer ID of Chennai Metropolitan Water Supply and Sewerage Board?

The consumer ID is essential for bill payments and registering complaints with CMWSSB.

Here is how to obtain your consumer ID:

1. Check your water bill: The consumer ID is usually printed on your water bill. Look for it in the top section of the bill.

2. Visit the CMWSSB website: Go to the CMWSSB website and navigate to the ‘CONSUMER INFORMATION’ section.

3. Use the ‘FIND CONSUMER ID’ option: Enter your registered mobile number or service address in the provided fields.

4. Retrieve your ID: The system will display your consumer ID based on the provided information.

If you cannot find your consumer ID through these methods, contact the CMWSSB customer care helpline for assistance.

They can help you retrieve your consumer ID using your registered mobile number or other identification details.

Chennai Metropolitan Water Supply and Sewerage Board water bill customer care helpline

The CMWSSB water bill customer care helpline is available to assist customers with various issues. Here is how to use the helpline effectively:

1. Dial the helpline number: Call the customer care number ‘044-4567 4567’ during office hours.

2. Select the appropriate option: Follow the IVR instructions to select the proper option for billing issues, service complaints, or general inquiries.

3. Provide necessary information: When connected to a representative, provide your consumer ID, contact information, and details about your query or issue.

4. Note the reference number: If your issue requires further action, note down the reference number provided by the customer care representative.

The helpline is an efficient way to address immediate concerns and get timely assistance from CMWSSB.

Conclusion

The Chennai Metropolitan Water Supply and Sewerage Board provides essential services to Chennai residents. It ensures reliable water supply and efficient sewerage management. Effective customer care is crucial for addressing billing issues, service disruptions, and other concerns.

Use the customer care helpline, register complaints online, and know how to retrieve your consumer ID. Then you can ensure smooth interactions with CMWSSB.

Furthermore, you can now view and pay municipality water bill via Bajaj Pay. This BBPS platform by Bajaj Finserv offers multiple benefits and makes paying utility bills online a seamless affair.