How to Register BHIM UPI Complaint Online and Check Status

Overview about the BHIM UPI

The Bharat Interface for Money (BHIM) Unified Payments Interface (UPI) is a revolutionary payment system in India. It facilitates seamless and secure financial transactions through mobile devices. Developed by the National Payments Corporation of India (NPCI), BHIM UPI enables users to transfer money instantly between bank accounts. It eliminates the need for cash and card transactions, making digital payments more accessible. With a user-friendly interface, BHIM UPI supports various banks and provides a unified platform for all digital payments. The system's robust security features ensure safe and efficient transactions, promoting a cashless economy.

Methods to lodge a BHIM UPI complaint online

1. Online Through the Official BHIM UPI Website

Users can register a complaint by using the online contact form available on the official BHIM UPI website.

Steps

1. Visit the official BHIM UPI “Get in Touch” page at:
   https://bhimupi.org.in/get-in-touch
2. Select the appropriate option from Complaint, Query, or Feedback, depending on the nature of your issue.
3. If selecting Complaint, choose the relevant category of concern, such as transaction issues, cashback problems, PIN-related matters, login difficulties, or account-related concerns.
4. Provide the necessary information in the form, which may include:
   • Type of issue
   • Transaction ID or nature of the transaction
   • VPA (UPI ID)
   • Transaction amount and date
   • Registered mobile number and email address
   • A clear description of the problem
5. Upload supporting documents or screenshots if required.
6. Complete any verification step displayed on the page and submit the form online.

After submission, a confirmation will be generated and the BHIM support team will respond through the registered email address or via SMS.

2. Through the BHIM UPI Mobile Application

Complaints can also be lodged directly within the BHIM UPI mobile application.

Steps

1. Open the BHIM UPI mobile application on your smartphone.
2. Navigate to the Help, Support, or Raise a Complaint section within the app.
3. Access your transaction history and select the specific transaction for which you wish to raise a concern.
4. Choose the Raise Concern option or a similar feature provided in the app.
5. Enter the required details explaining the issue and submit the complaint through the application.

This process uses the integrated UPI Help functionality developed by NPCI, which enables users to report failed transactions, instances where money has been debited but not credited, merchant payment disputes, pending transactions, and similar concerns.

3. Escalation Through the NPCI UPI Dispute Redressal Portal

If the issue is not resolved through BHIM directly, users may escalate the matter through the official dispute redressal mechanism provided by the National Payments Corporation of India.

Steps

1. Visit the official website of the National Payments Corporation of India.
2. Navigate to the section titled What We Do, then select UPI, followed by Dispute Redressal Mechanism.
3. Under the complaint section, select the appropriate transaction type and describe the issue.
4. Enter the required details, which may include the transaction ID, type of complaint, email address, and bank details.
5. Submit the complaint through the portal for further review.

This portal serves as a centralised platform for handling escalated UPI-related disputes when resolution is not achieved through the application or the bank directly.

 Information Required for raising a complaint

Types of BHIM UPI issues you may encounter

• Transaction failure – The payment does not get processed even after you attempt to complete it.
• Amount debited but not credited – Money is deducted from your bank account but is not received by the beneficiary.
• Pending transaction – The transaction status continues to show as pending for an unusually long time.
• Incorrect amount transferred – An amount different from what was intended is sent during the transaction.
• Transfer to wrong UPI ID or account – Funds are accidentally sent to an incorrect virtual payment address or bank account.
• Login or registration issues – You may face difficulties while signing in, registering, or verifying your mobile number.
• UPI PIN issues – Problems may arise while setting, resetting, or entering your UPI PIN.
• Bank account linking errors – The app may fail to link your bank account or retrieve account details properly.
• Refund not received – The refund for a failed or cancelled transaction is not credited within the expected time frame.
• Merchant payment disputes – Payment is made to a merchant but the goods or services are not delivered.
• Application technical issues – The app may crash, freeze, or display error messages during use.
• Unauthorised or fraudulent transactions – Transactions may occur without your consent or knowledge.

BHIM UPI Complaint Helpline Number & Support Options