Steps to Replace or Fix a Damaged Bajaj Pay FASTag

Damaged Bajaj Pay FASTag causing toll issues? Learn how to replace it and resolve payment disruptions seamlessly.
Steps to Replace or Fix a Damaged Bajaj Pay FASTag
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5 mins
3 December 2024

Signs your Bajaj Pay FASTag is damaged

1. Frequent beeping: If the toll booth scanner beeps multiple times, it may indicate a problem.

2. Inability to deduct charges: If the toll amount is not deducted automatically, the FASTag could be damaged.

3. Physical wear and tear: Look for scratches, cracks, or any visible damage on the tag.

4. Error messages: Receiving error messages when passing through toll plazas suggests a malfunction.

5. No response at toll booths: If the tag does not respond at multiple toll booths, it may be damaged.

Steps to replace a damaged Bajaj Pay FASTag

1. Contact customer support: Reach out to Bajaj Finserv customer service for assistance.

2. Provide required information: Share your vehicle details and FASTag information with the support team.

3. Submit necessary documents: Prepare and send any required documents for verification.

4. Pay replacement fee: Be ready to pay any applicable fees for the new FASTag.

5. Receive new FASTag: Wait for the new FASTag to arrive via post or collect it from a designated center.

How to prevent damage to your FASTag

1. Avoid direct sunlight: Keep the FASTag away from direct sunlight to prevent fading and damage.

2. Clean regularly: Wipe the FASTag with a soft cloth to remove dust and debris.

3. Handle with care: Avoid bending or dropping the tag during installation or removal.

4. Store safely: If not in use, store the FASTag in a safe place away from moisture and heat.

5. Check installation: Ensure proper installation on the vehicle’s windshield to avoid accidental damage.

How to test if your FASTag is working properly

Test methodDescription
Toll plaza testPass through a toll plaza and check if charges deduct automatically.
Mobile app checkUse the Bajaj Pay app to check balance and transaction history.
Scanner testHold the FASTag near a scanner at a toll booth and observe response.
Visual inspectionCheck for physical damage like scratches or cracks on the tag.
Customer support inquiryContact customer service for confirmation of tag status.


Consider Bajaj Finserv for toll plaza payments

Bajaj Finserv offers a reliable solution for toll payments (Bajaj Pay) through its FASTag service. Customers can enjoy seamless travel without stopping at toll plazas. The automated deduction of toll charges makes journeys faster and more convenient.

Bajaj Finserv provides excellent customer support for any issues related to FASTag. Their user-friendly mobile app allows users to track transactions easily. With Bajaj Finserv, customers can travel hassle-free on highways.

Conclusion

In conclusion, recognising signs of a damaged Bajaj Pay FASTag is crucial for smooth travel. Customers should take immediate steps to replace any damaged tags to avoid inconveniences at toll plazas. Preventive measures can extend the life of a FASTag significantly. Regular testing ensures that the tag functions correctly, providing peace of mind during travel.

For efficient toll payments, Bajaj Finserv remains an excellent choice, offering reliability and support for all users. By staying proactive about their FASTag, customers can enjoy stress-free journeys on Indian roads.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.

Bajaj Finserv App for All Your Financial Needs and Goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

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  • Shop from over 100+ brand partners that offer a diverse range of products and services.
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  • Check your credit score, download loan statements and even get quick customer support—all on the app.
Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

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Frequently asked questions

What should I do if my Bajaj Pay FASTag is damaged?
If a Bajaj Pay FASTag is damaged, the user should log in to the Bajaj Finserv app, navigate to the 'FASTag' section, and select 'Replace FASTag.' After verifying vehicle details, the user can proceed to pay the replacement fee. The new FASTag will be dispatched within 5-7 business days.

How much does it cost to replace a damaged FASTag?
The replacement of a damaged Bajaj Pay FASTag typically incurs a fee of Rs. 100, along with any applicable charges for reactivation or balance maintenance.

Can I transfer the balance from a damaged FASTag to a new one?
No, the balance from a damaged FASTag cannot be transferred to a new one. Users must recharge their new FASTag separately after replacement.

How long does it take to receive a replacement FASTag?
The replacement FASTag is usually dispatched within 5-7 business days after the replacement request is processed and payment is made.

What should I do if my FASTag is not detected at toll plazas?
If the FASTag is not detected at toll plazas, users should first check for any visible damage. If there are no issues, they can contact customer support through the Bajaj Finserv app or call their toll-free number for assistance.

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