Recharge and Pay Bills
In summary
For Hathway Broadband customer care, call 080-65159555 or 080-44479555, or email helpdesk@hathway.net. Support runs from 6 AM to 12 midnight, seven days a week, covering broadband complaints, plan queries and technical help.
- Phone: Call 080-65159555 or 080-44479555 for Hathway Broadband customer care.
- Email: Write to helpdesk@hathway.net with your complaint and account details.
- WhatsApp: Send "Hi" to 9620804863 to start a support chat.
- Support hours: The team is available from 6 AM to 12 midnight, seven days a week.
- What the customer care Hathway team handles: connection drops, slow speeds, billing questions and account changes.
- Keep ready: your registered mobile number and Hathway customer or account ID for faster help.
You can also pay your Hathway broadband bill instantly online on Bajaj Pay using UPI, a debit or credit card or net banking.
About Hathway Cable and Datacom Limited
Hathway Cable and Datacom Limited is promoted by the Raheja Group. It is one of India's largest cable broadband service providers. Hathway was the first company to offer high-speed cable broadband services across 16 cities. These cities include four metros and three mini-metros. Hathway has over 5.5 million home passes and 0.77 million subscribers.
The company provides both cable television and broadband internet services. Hathway has a significant presence in over 350 cities and major towns across India. Hathway offers a range of broadband plans. These plans include fibre-to-home broadband services. Fibre-to-home services provide speeds up to 300 Mbps.
Hathway's plans are designed to support various activities.
These activities include streaming, gaming, and work from home. Payment for Hathway broadband can be done via various methods, including Bajaj Pay, the Bharat Connect platform on Bajaj Finance.
How can I contact Hathway Broadband customer care?
The Hathway Broadband customer care number is 080-65159555, the fastest way to get help, and you can also reach the team by email, WhatsApp or live chat.
| Channel | How to use | Contact detail | When to use |
|---|---|---|---|
| Phone (Hathway broadband contact no) | Call the customer care line | 080-65159555 or 080-44479555 | Fastest help for urgent connection or speed issues |
| Send your query with account details | helpdesk@hathway.net | Non-urgent complaints needing a written record | |
| Live chat / social media | Use the chat on Hathway's website or its social pages | hathway.com | General questions and follow-ups; for bill payment, use Bajaj Pay |
For billing queries, you can pay your Hathway broadband bill directly through Bajaj Pay on Bajaj Finance.
What issues can Hathway Broadband customer care help you resolve?
The customer care Hathway provides covers four main issue types: connectivity, technical, account and billing, and speed. You can reach Hathway Broadband customer care by phone, email or live chat, depending on the problem.
| Issue category | Common problems | Recommended contact channel |
|---|---|---|
| Internet / connectivity | No internet, slow speed, frequent drops | Phone (080-65159555) or live chat |
| Technical problems | Modem or router faults, firmware issues, device compatibility | Phone, or an engineer visit raised via phone |
| Account and billing | Bill disputes, plan upgrades or downgrades, payment failures | Email (helpdesk@hathway.net) or phone |
| Speed complaints | Speed below plan, FUP limit reached, bandwidth issues | Phone or email with a speed-test screenshot |
For payment failures or bill disputes, you can also pay your Hathway bill securely through Bajaj Pay on Bajaj Finance.
How to pay your Hathway broadband bill on Bajaj Pay
On the Bajaj Finance App
1. Open the Bajaj Finance App on your phone
2. Go to ‘BILLS AND RECHARGE’ and select ‘BROADBAND’
3. Choose Hathway as your broadband provider
4. Enter your user ID to fetch your bill
5. Select your payment method and confirm the transaction
6. You will receive an instant confirmation once the payment is successful
On the Bajaj Finance website
1. Open the Bajaj Finance website
2. Go to ‘BILLS AND RECHARGE’, click on ‘View all’ and select ‘BROADBAND’
3. Choose Hathway as your broadband provider
4. Enter your user ID to fetch your bill
5. Select your payment method and confirm the transaction
6. You will receive an instant confirmation once the payment is successful
You can pay your Hathway broadband bill in minutes on Bajaj Pay, using just your Hathway customer ID or registered mobile number.
Paying on Bajaj Pay avoids calling customer care Hathway for billing queries, so you may not need the Hathway broadband contact no at all. Any applicable charges are shown at checkout.
Conclusion
Hathway Cable & Datacom Limited is one of India's largest cable broadband service providers. It offers high-speed internet and digital TV services across 350 cities. The company provides a range of broadband plans with speeds up to 300 Mbps. These plans cater to diverse customer needs. Hathway's customer care services are accessible through various channels.
These channels include a toll-free number, email, and social media platforms. Customers can conveniently pay their Hathway broadband bills online using the Bajaj Finance platform. This platform offers multiple payment options such as credit/debit cards, UPI, and net banking.
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Frequently asked questions
Yes, Hathway Broadband offers WhatsApp support for customer care. For more details visit their official website.
Customers can update their contact information, such as mobile number and email address, by contacting the Hathway Broadband customer care team through the customer care numbers 080-65159555 and 080-44479555 or by sending an email to helpdesk@hathway.net.
The Hathway Broadband customer care helpline is available from 6 AM to 12 midnight, seven days a week, to assist customers with their queries and concerns.
To check your Hathway broadband complaint status, call customer care on 080-65159555 with your complaint or docket number. You can also track it on WhatsApp by messaging 9620804863, or log in to the Hathway self-care portal or app to see the current status of your request.
Yes. You can call Hathway customer care on 080-65159555 to upgrade or downgrade your broadband plan. The team will check your account and confirm the available options. You can also change your plan through the Hathway self-care portal or app. A plan change usually applies from your next billing cycle.
