AU Small Finance Bank, popularly known as AU Bank, has emerged as a significant player in India's banking sector. Established in 1996 as a vehicle finance company, it transitioned to a small finance bank in 2017. AU Bank provides a range of banking and financial services, including savings accounts, current accounts, and loans.

AU Bank's loan services are tailored to meet diverse customer needs, offering personal loans, home loans, vehicle loans, and business loans. These loans come with competitive interest rates, flexible repayment options, and minimal documentation. The bank's robust customer care support ensures that loan applicants and borrowers receive timely assistance throughout their loan journey.

AU Bank loan payment customer care number

Customers can contact the dedicated customer care team for any assistance related to AU Bank loan repayments.

The AU Bank loan payment customer care number is 1800 1200 1200. This toll-free number is available to address all loan-related queries and concerns, ensuring prompt and efficient service.

Know about AU Bank loan customer care numbers

In addition to the toll-free number mentioned earlier, AU Bank provides multiple customer care numbers to cater to various regions and services.

For regional assistance, customers can contact the following numbers:

• NORTH ZONE: 1800 1200 1200
• SOUTH ZONE: 1800 1200 1200
• EAST ZONE: 1800 1200 1200
• WEST ZONE: 1800 1200 1200

These numbers ensure that customers from different parts of the country can reach out to the bank's support team for prompt assistance with their loan-related queries.

Steps to file a complaint with AU Bank loan payment

If customers encounter issues with their loan payments, they can file a complaint using the following steps:

1. Gather information: Collect all relevant details, including loan account number, payment receipts, and issue description.
2. Contact customer care: Call the dedicated customer care number or use the online platform on Bajaj Finance.
3. Submit details: Provide the gathered information to the support agent.
4. Track complaint: Note the complaint reference number for future tracking.
5. Follow up: Follow up if necessary to ensure timely resolution.

Benefits of AU Bank loan payment online on Bajaj Finance platforms

When paying for your IIFL loan EMI payment through the Bajaj Finance platform, you can avail of the following benefits: 

• Quick and hassle-free: With the Bajaj Finance platform, you can make AU Bank loan repayment quickly and effortlessly.    
• Safe and secure:  Bajaj Finance provides a safe and secure payment platform on Bajaj Pay powered by Bharat Connect. Your payment details are secure with the platform’s robust security measures.        
• Multiple payment options: Bajaj Finance offers multiple payment options, including debit card, credit card, net banking, e-wallet, and UPI. This allows you to choose the payment method that suits you best.        
• Instant confirmation: After making the payment, the platform immediately confirms the payment through an email and SMS.

How to make AU Bank loan repayment online on Bajaj Finance platforms

On the Bajaj Finance app

1. Download the Bajaj Finance app from the Google Play Store or App Store and install it on your device  
2. Open the app, log in, or register if you are a new user  
3. Scroll down to the ‘Bills and recharges’ section and click on 'Loan Repayment’
4. Search and select your loan provider
5. Fill the required details
6. Click on ‘FETCH YOUR BILL’
7. Your bill amount appears, select ‘PROCEED TO PAY’
8. Choose your preferred payment option and click on ‘PAY NOW’
9. Once you have completed the transaction, you will get notified that the payment was successful

On the Bajaj Finance website

1. Go to the Bajaj Finance website
2. Scroll down to the ‘Bills and recharges’ section and click on 'Loan Repayment’
3. Enter your mobile number and login with an OTP
4. Search and select your loan provider
5. Fill the required details
6. Click on ‘FETCH YOUR BILL’
7. Your bill amount appears, select ‘PROCEED TO PAY’
8. Choose your preferred payment option and click on ‘PAY NOW’
9. Once you have completed the transaction, you will get notified that the payment was successful

Conclusion

AU Bank offers comprehensive loan services, backed by a strong customer care system to assist borrowers with their queries and concerns. The availability of both phone and online support ensures that customers can easily access help when needed.

By using platforms like Bajaj Finance, customers can manage their loan payments efficiently and seek assistance without hassle. The process of filing complaints is straightforward, ensuring that any issues are promptly addressed, enhancing the overall customer experience.