How To Report Personal Loan Fraud

How To Report Personal Loan Fraud

Learn how to report personal loan fraud, secure your accounts and take timely corrective action.

FAQ

FAQ

Find Branch

Find Branch

Reels

Reels

Support available Online, on call, or at branches

Get answers instantly without waiting on call:

Raise a request online

Enter mobile and OTP · No password needed · No branch visit needed

In Summary

Personal loan fraud usually starts with one of two things, an unsolicited offer that sounds better than it should, or a request for money or information before a loan is actually processed, and reporting it properly means using two separate channels, not just one.


  • Reporting to your lender doesn't replace reporting to the cybercrime authorities. If money was transferred or details were shared, you need both, your lender's fraud channel and the National Cyber Crime Reporting Portal or 1930, one doesn't substitute for the other
  • A genuine lender never asks you to pay before releasing a loan. Any request for an advance payment to "process" or "release" funds is a reliable sign of an advance-fee scam
  • Threats and urgency are pressure tactics, not proof of a real debt. If someone demands immediate payment over a fraudulent loan claim, verify independently rather than paying just to make the threat stop
  • A loan you never took can still show up on your credit report. If you spot an unfamiliar account or enquiry, report it to the lender involved and separately dispute it with the credit information company

If you suspect personal loan fraud, contact your lender immediately through its official channel, and if money or personal details were involved, report it through 1930 or the National Cyber Crime Reporting Portal as well, keeping your transaction details and evidence ready for both.

Why is it important to be aware of personal loan fraud?

Being aware of personal loan fraud can help borrowers protect their money, personal information, and credit profile from deceptive lending practices. Fraudsters may pose as legitimate lenders or representatives and use attractive loan offers, urgent repayment demands, or requests for sensitive information to mislead borrowers. Some scams may involve fake loan applications, unauthorised fees, identity misuse, or fraudulent communication claiming to offer quick loan approval. Understanding common warning signs can help borrowers verify the lender, check official communication channels, and avoid sharing confidential information without proper verification. It is also important to review loan-related messages carefully and avoid making payments to unverified accounts or individuals. If you suspect that you have been targeted by a personal loan scam, take prompt steps to secure your accounts and report the incident through the appropriate official channels. Staying informed and verifying loan-related communication before taking action can reduce the risk of financial loss and misuse of personal details.

 

 

How should you report personal loan fraud?


Personal loan fraud should be reported to the lender immediately and to the National Cyber Crime Reporting Portal when the incident involves cyber or digital financial fraud. The Government of India's National Cyber Crime Reporting Portal provides a dedicated facility for financial fraud, and the helpline 1930 is available for immediate reporting of cyber financial fraud.


Follow these steps:


  1. Contact the lender immediately: Report the suspected fraud through the lender's official customer support or fraud-reporting channel.
  2. Call 1930 for cyber financial fraud: If money has been transferred or debited through a cyber-enabled fraud, report it promptly through the National Cyber Crime Reporting Portal's helpline.
  3. Register the complaint online: Use the National Cyber Crime Reporting Portal and select the financial fraud reporting option where applicable.
  4. Share relevant transaction details: Keep the transaction date, transaction ID or UTR, bank or wallet details, and fraud amount available for the complaint.
  5. Preserve evidence: Save screenshots, emails, SMS messages, call details, suspicious URLs, and other documents that may support the complaint.
  6. Record the complaint reference: Keep the acknowledgement or complaint number so that you can track the matter and provide it to the lender or investigating authority when required.

Reporting the incident to the lender does not replace reporting a cyber financial fraud to the appropriate government authority. Both channels may be relevant depending on how the fraud occurred.

How fraud can target your existing Bajaj Finance loan

If you already have a loan with Bajaj Finance, fraudsters may target your active account rather than offering you a new one. Watch for:


  • Fake settlement or discount offers: A call or message claiming you can "settle" your outstanding loan for a reduced amount if you pay immediately to an unfamiliar account, genuine settlement discussions only happen through Bajaj Finance's official channels
  • Fake overdue payment links: A message claiming your EMI is overdue, with a link to a payment page that isn't Bajaj Finance's actual portal
  • Fake NOC or closure document requests: Being asked to pay a fee to receive a No Objection Certificate after closing your loan, genuine closure documents don't require an additional payment to release
  • Impersonated recovery calls: Someone claiming to be a Bajaj Finance recovery agent, using threats or urgency to demand immediate payment to a personal account

If you're ever directed to pay or share details related to an existing loan, verify it directly through My Account or the app first, using your saved login, not a link or number provided in the message itself.


 

How can you report suspected fraud through Bajaj Finance?


Bajaj Finance customers can report suspected fraud through official customer support channels, including the Raise a Request facility and customer care. The official support channels allow customers to raise and track service requests relating to their loan accounts.


Through the Bajaj Finance App


  1. Sign in using your registered mobile number and complete verification.
  2. Open Help and Support from the main menu.
  3. Select the relevant loan or product.
  4. Choose the query and sub-query type that best matches the issue.
  5. Describe the suspected fraud clearly and provide relevant supporting documents where required.
  6. Submit the request and retain the Service Request number for future reference.

 

Through My Account


  1. Sign in to My Account using your registered details.
  2. Open Help and Support.
  3. Select the relevant product and query type.
  4. Enter the details of the suspected fraud and attach supporting documents where applicable.
  5. Submit the request and keep the Service Request number.

For urgent suspected fraud, use the official fraud-reporting or customer-care channel rather than responding to the person who contacted you. The official Bajaj Finance support page also advises customers to report suspicious calls, messages or emails through its official channels.

How can you prevent personal loan fraud?

You can reduce the risk of personal loan fraud by verifying loan-related communication and protecting your personal, banking and authentication information. Fraudsters may impersonate lenders, send fake loan offers, or use phishing messages to obtain money or sensitive details. Taking a few basic precautions can help you identify suspicious activity before it results in financial loss or identity misuse.


PrecautionHow it helps prevent fraud
Verify the lender through its official website or appHelps confirm that the loan offer and application channel are genuine.
Do not share OTPs, passwords, PINs or authentication credentialsPrevents unauthorised individuals from accessing your accounts or completing transactions.
Avoid clicking suspicious loan-related linksReduces the risk of being redirected to fraudulent websites designed to collect personal information.
Do not pay unknown individuals for a promised loanHelps protect you from advance-fee scams and fraudulent loan offers.
Review loan statements and account activity regularlyHelps you identify unfamiliar transactions or unauthorised activity promptly.
Check your credit report periodicallyHelps identify unfamiliar loan accounts or credit enquiries that you did not initiate.
Contact the lender using independently verified official detailsHelps you confirm whether a suspicious call, message or loan offer is genuine.

These precautions can help reduce the risk of personal loan fraud and unauthorised use of your information. If you notice suspicious activity despite taking these steps, report it promptly through the appropriate official channels and avoid continuing communication with the suspected fraudster.

 

 

What information is required to report loan fraud?


A fraud complaint is easier to investigate when it includes accurate loan, transaction and communication details supported by available evidence. The National Cyber Crime Reporting Portal specifically asks complainants to keep information such as the incident date and time, transaction details, bank or wallet information, transaction ID or UTR and relevant evidence ready.


Keep the following information available where applicable:

  • Loan account number or other loan reference
  • Date and approximate time of the incident
  • Amount involved
  • Transaction ID or UTR
  • Bank, wallet or merchant details
  • Phone numbers, email addresses or other contact details used by the suspected fraudster
  • Screenshots of messages, websites or payment confirmations
  • Copies of suspicious loan documents or communications
  • Complaint or Service Request number already received

Do not send unnecessary confidential information to unverified contacts. Submit documents only through the official reporting channel being used for the complaint.

Not your nearest branch?

Banner_NEW_Storelocator_XAOP_App_27072026.png

Frequently Asked Questions

Immediate Steps & Reporting Process

Fraud Prevention & Protection

What should you do if you have shared personal details with a suspected fraudster?

If you have shared sensitive information, contact the relevant bank or lender promptly and secure affected accounts. Change passwords where necessary, monitor transactions, and report suspected misuse through appropriate official channels without further engaging with the fraudster.

What happens after you report personal loan fraud?

After a complaint is submitted, the relevant lender or authorities may review the information and evidence provided. Keep your complaint reference number and supporting records safely, as they may be required for follow-up or further investigation.

How can you identify a fake personal loan offer?

A fake loan offer may involve unsolicited communication, unusually attractive terms, requests for advance payments, or demands for sensitive credentials. Verify the lender independently through its official website or app before sharing information or making any payment.

What should you do if a fraudulent loan appears on your credit report?

If you find an unfamiliar loan account or enquiry, contact the lender concerned promptly and report the suspected identity misuse. You should also raise a dispute with the relevant credit information company and retain supporting evidence.

What should you do after making a payment to a fraudulent loan account?

Contact your bank or payment service provider immediately and report the transaction as suspected fraud. For cyber-enabled financial fraud, report the incident through the appropriate government reporting channel as soon as possible and preserve transaction evidence.

How can you verify whether a loan representative is genuine?

Do not rely solely on the phone number, message, or link provided by the person contacting you. Verify their communication independently using the lender's official website, app, or customer support details before proceeding with any request.

What details should you avoid sharing during a loan application?

Avoid sharing OTPs, passwords, PINs, and other authentication credentials with anyone claiming to process a loan. Legitimate loan applications should be completed through verified channels, and confidential authentication details should not be disclosed to unknown individuals.

How can you protect your credit profile from loan fraud?

Monitor your credit report regularly for unfamiliar accounts or enquiries and review your financial account activity for unusual transactions. Report discrepancies promptly to the concerned lender and credit information company to help address potentially unauthorised activity.

What should you do if someone threatens you over a fraudulent loan demand?

Do not make payments or share additional information merely because the caller uses threats or urgency. Preserve the communication, verify the claimed loan independently, and report the suspected fraud through the lender's official channels and appropriate authorities.

More Articles

Article 1

Bajaj Finance Loan Status

Aug 10, 2026

Read More

 poa-and-poi 2

OVD Documents for KYC – POI and POA

Jun 21, 2026

Read More

 Article 3

Bajaj Finance Online EMI Payment

Sep 08, 2026

Read More

 Article 4

SMS Frauds

Sep 17, 2026

Read More

Home > Reach us

Related Links

Disclaimer

While care is taken to update the information, products, and services included in or available on our website and related platforms/websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/service document and applicable terms and conditions. In case any inconsistencies observed, please click on reach us.

*Terms and conditions apply.