Are you facing issues with your Aadhaar card and seeking resolution? Here is a comprehensive guide on how to lodge an Aadhaar complaint effectively.
How to file an Aadhaar Complaints/Grievance
Aadhaar, India's unique identification system, serves as a crucial document for various purposes, including identity verification and availing government services. However, issues such as incorrect information, biometric authentication failures, or enrolment problems can arise, necessitating the need to file a complaint.
Types of Aadhaar complaints
Before delving into the complaint process, it is essential to identify the type of issue you are encountering with your Aadhaar card. Common complaints include:
- Data correction: Errors in personal information such as name change in Aadhar Card, address, date of birth, etc.
- Biometric issues: Difficulty in fingerprint or iris authentication during verification processes.
- Enrolment problems: Issues faced during Aadhaar enrolment, such as rejected applications or incomplete processes.
- Aadhaar theft or misuse: Suspected cases of identity theft or unauthorised use of Aadhaar details.
How to file Aadhaar complaints online?
- Visit the UIDAI official website:
The Unique Identification Authority of India (UIDAI) is the governing body responsible for Aadhaar-related matters. Visit the official UIDAI website to lodge your complaint. - Locate the 'File a complaint' section:
On the UIDAI website, navigate to the 'File a complaint' section. This section typically provides options for lodging various types of complaints, including those related to Aadhaar. - Provide the required information:
Fill out the complaint form with accurate details. Ensure to include your Aadhaar number, registered mobile number, and a clear description of the issue you are facing. Providing precise information expedites the resolution process. - Submit supporting documents:
Depending on the nature of your complaint, you may be required to submit supporting documents. For instance, if you are requesting a correction in personal information, you may need to provide proof of the correct details. - Obtain the complaint reference number:
After submitting your complaint, you will receive a unique complaint reference number. Note down this number for future reference and tracking purposes.
Aadhaar complaint number
In addition to lodging complaints online, you can also reach out to the UIDAI helpline for assistance. The Aadhaar complaint number is 1947. By dialling this number, you can connect with a customer service representative who can guide you through the complaint resolution process.
In addition to the online complaint filing system and the Aadhaar complaint number, residents can also reach out to UIDAI via email at help@uidai.gov.in. This email address serves as a convenient channel for addressing queries and complaints related to Aadhaar services. Providing a written account of your concerns allows for detailed documentation and ensures clarity in communication.
Filing an Aadhaar complaint is a straightforward process aimed at resolving issues and ensuring the accuracy and integrity of Aadhaar data. By following the steps outlined in this guide and utilising resources such as the Aadhaar complaint number, individuals can address their concerns effectively and avail the benefits of Aadhaar services hassle-free.
Remember, timely resolution of Aadhaar-related issues is crucial for seamless access to government services and other Aadhaar-linked facilities. If you need to update details online, the SSUP UIDAI portal allows easy self-service corrections. Do not hesitate to file a complaint if you encounter any discrepancies or challenges with your Aadhaar card. Your feedback and concerns contribute to the continuous improvement of the Aadhaar ecosystem.
UIDAI Regional support
To ensure smooth Aadhaar operations across the country, the Unique Identification Authority of India (UIDAI) has established regional Aadhaar centres in various cities. These centres are equipped with dedicated grievance redressal units, allowing individuals to directly call and share their concerns for swift resolution.
| Regional centre | Telephone number | Fax | Address | |
| Chandigarh(For Chandigarh, Himachal Pradesh, Haryana, Punjab & Jammu & Kashmir) | 0172-2711947 | 0172-2711717 | grievancecell.rochd@uidai.net.in | SCO 95-98, Ground and Second Floor, Sector 17-B, Chandigarh-160017 |
New Delhi (For New Delhi, Madhya Pradesh, Rajasthan & Uttarakhand) | Grievance Cell: 011-40851426 Reception: 11-40851426 | 011-40851406 | help@uidai.gov.in | Ground Floor, Supreme Court Metro Station, Pragati Maidan, New Delhi-110001 |
| Lucknow (For Lucknow & Uttar Pradesh) | 0522-2304979(Enrolment), 0522-2304978 (SSUP) | – | uidai.lucknow@uidai.net.in | UIDAI Regional Office, 03rd Floor,Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/ V,Vibhuti Khand, Gomti Nagar, Lucknow- 226010 |
| Mumbai (For Mumbai, Dadar and Nagar Haveli, Daman and Diu, Goa , Maharashtra & Gujarat) | Grievance Cell Contact No.: 1947 UIDAI RO Mumbai Contact No.: 022-22163492 | – | help@uidai.gov.in | UIDAI Regional Office, 7th Floor, MTNL Exchange Building, G.D. Somani Marg, Cuffe Parade, Colaba, Mumbai – 400 005 |
| Ranchi (For Ranchi, Bihar, Jharkhand, West Bengal) | Toll-Free No.: 1947 Helpdesk Tel. No.: 9031002292 | – | helpdesk-roranchi@uidai.net.in | UIDAI Regional Office, 1st Floor, JIADA Central Office Building Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834010 |
| Hyderabad (For Hyderabad, Andaman and Nicobar Island, Andhra Pradesh, Odisha, Chhattisgarh & Telangana) | 23739269 | – | gopalan.rs@uidai.net.in | 6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet Hyderabad-500 038, Telangana State |
| Guwahati (For Guwahati, Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Tripura & Sikkim) | 0361-2221819 | – | helpdesk.roghy@uidai.net.in | Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781 006 |
| Bengaluru (For Bengaluru, Karnataka, Lakshadweep, Puducherry, Kerala, Lakshadweep & Tamil Nadu) | 080- 22340865 | 080-22340310 | gopalan.rs@uidai.net.in | Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 560001 |
Kolkata | Toll-Free No.: 1947 Phone: 033-22101060 | – | westbengal.helpdesk@uidai.net.in | Ground Floor, Telephone Bhawan, 34, BBD Bag (South), Dalhousie, Kolkata- 700001 |
| Bhopal | – | – | – | UIDAI State Bhopal, Ground Floor, BSNL Bhawan, Near Paryawas Bhawan, Arera Hills, Bhopal- 462026, Madhya Pradesh |
| Patna | Toll-Free No. : 1947 Phone: 0612-2545678 | – | campoffice.patna@uidai.net.in | 4th Floor, Lalit Bhawan Bailey Road, Jawaharlal Nehru Marg, Patna, Bihar-800001 |
| Bhubaneswar | Toll-Free No.: 1947 Phone: 0674-2914217 | – | helpodisha-rohyd@uidai.net.in | UIDAI State Office Bhubaneswar, 3rd Floor, OCAC Tower, Acharya Vihar, RRL Post Office, Bhubaneswar, Khordha, Odisha-751013 |
| Ahmedabad | 079-29911701 | – | grievanceguj-romum@uidai.net.in | UIDAI Gujarat State Office, 4th Floor, Telephone Bhawan, 23, Chimanlal Girdharlal Rd, Sardar Patel Nagar, Ellisbridge, Ahmedabad, Gujarat- 382435 |
| Thiruvananthapuram | 0471-2990710 | – | helpdesk-sokl@uidai.net.in | UIDAI State Office Door Sanchar Bhavan PMG Junction Pattom Village Thiruvananthapuram Kerala- 695033 |
Note: These detail are subjected to change, you can find the updated contact details of these regional centres on the official UIDAI website.
Aadhaar Card - Grievance redressal channels
Facing issues with your Aadhaar Card? Here are the various channels available for grievance redressal:
1. Toll-free number
- Call the UIDAI helpline number: 1947
- This IVRS-based system operates in 12 languages for 24/7 self-service options.
- You can also choose to speak with a support executive for specific concerns.
- Timings for support executive assistance: Monday-Saturday: 7 AM to 11 PM, Sunday: 8 AM to 5 PM.
2. UIDAI website
- Lodge and track complaints online at: https://www.uidai.gov.in or https://myaadhaar.uidai.gov.in
- Go to the ‘Grievance and Feedback’ section to file a complaint.
- Track the status of your complaint under ‘Check Grievance/Feedback Status.’
3. Email
- Send an email to help@uidai.gov.in for queries and complaints related to Aadhaar services.
4. Post and contact centre
- You can send a written complaint to the UIDAI headquarters or any regional centres.
- Grievances will be examined internally and forwarded for resolution.
- Contact details for regional centres are available on the UIDAI website.
5. UIDAI headquarters and regional offices
- Visit the UIDAI headquarters or regional offices in person to lodge your complaint.
This is less common but can be an option for those without access to online or phone services.
How to file an Aadhaar complaint via Aadhaar Mitra chatbot?
UIDAI offers two separate chatbot options on its official portal, and it is important to know the difference before raising a complaint:
- Ask Aadhaar is a general FAQ chatbot available on the uidai.gov.in homepage in both Hindi and English. It is designed only to answer common queries and cannot be used to file or track complaints.
Aadhaar Mitra is the dedicated complaint chatbot that allows users to file an Aadhaar complaint via Aadhaar Mitra and also track the status of their existing grievance through the UIDAI grievance portal.
Steps to file a complaint via Aadhaar Mitra
Follow these simple steps to raise an Aadhaar complaint via Aadhaar Mitra on the UIDAI portal:
- Visit the official UIDAI website at uidai.gov.in and scroll down to locate the Aadhaar Mitra chatbot on the homepage
- Click on the chatbot and select the "File a Complaint" option from the available menu
- Enter your Aadhaar number and provide a clear description of the issue you are facing
- Submit the complaint and make sure to save the complaint reference number for future tracking and follow-up purposes
How to track your Aadhaar complaint status online?
Once you have successfully raised a grievance, you can easily check your Aadhaar complaint status online by following these steps:
- Step 1: Visit the official UIDAI website at uidai.gov.in, click on the "Contact & Support" section, and select the "Check Grievance / Feedback Status" option from the dropdown menu
- Step 2: Enter your SRN (Service Request Number) that was generated and shared with you at the time of submitting your complaint
- Step 3: Type in the captcha security code displayed on the screen to verify your request
- Step 4: Click on the "Submit" button to instantly view your current Aadhaar complaint status and check whether your grievance has been resolved, is under process, or is still pending
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