The NSDL PAN card customer care number helps you get assistance with PAN-related queries through customer support and online channels. You can use these options for issues involving application status, PAN corrections, document submission, or card delivery. NSDL also provides an online grievance system and TIN Facilitation Centres for additional support. If you need assistance outside phone support hours, you can email or use the online grievance options to submit your query. This guide explains the available support channels and how to resolve common PAN-related issues.
How to contact NSDL PAN card customer care
Applicants can contact NSDL (now Protean) PAN card customer care for help with PAN applications, corrections, reprints and application status checks.
- By phone: Call 020-27218080 from Monday to Saturday, between 9:30 am and 6 pm.
- By email: Send queries to tininfo@proteantech.in with the application acknowledgement number and query details.
- Through WhatsApp: Contact 8096078080 for assistance. The service is available 24 hours a day.
- Online: Visit the official Protean PAN website to submit a query or complaint.
- At a PAN centre: Visit a nearby TIN Facilitation Centre or PAN centre for assistance with PAN-related services.
Keep the acknowledgement number ready when contacting customer care. Applicants can also use the online status tracking facility to check their PAN application progress.
How to contact PAN card customer care
You can contact PAN card customer care for help with new applications, corrections, reprints, application status checks and other PAN-related queries. The contact method depends on whether your application was submitted through Protean or UTIITSL.
- Protean (formerly NSDL): Call 020-27218080 or email tininfo@proteantech.in.
- UTIITSL: Call 033-40802999 or email utiitsl.gsd@utiitsl.com.
- Online support: Visit the official Protean PAN website or UTIITSL PAN website for application tracking and support options.
- PAN service centres: Visit an authorised PAN service centre if in-person assistance is required.
Keep your PAN acknowledgement number available when contacting support.
What services does NSDL customer care offer?
NSDL customer care helps with five key service categories: Application Assistance, Status Updates, Corrections and Updates, Duplicate PAN Requests, and Technical Issues.
| Service | What NSDL customer care helps with |
| Application Assistance | Help submitting new PAN card applications or reprinting existing ones |
| Status Updates | Track PAN application or reprint request status online |
| Corrections and Updates | Update personal details, including name, date of birth, or address, on your PAN card |
| Duplicate PAN Requests | Obtain a duplicate PAN if the original is lost or damaged |
| Technical Issues | Resolve online submission errors or payment problems during the application process |
You can also use the PAN card service for PAN-related assistance, and the NSDL PAN card customer care helpline can help with these services.
What are the alternate ways to reach NSDL PAN card customer care?
If you can't use the phone helpline, four alternate channels are available for NSDL PAN card customer care.
| Channel | How to Use | Response Time |
| Online Grievance System | Visit the NSDL e-Gov TIN website, submit the grievance form, and track it using your acknowledgement number | Available 24x7 |
| Official Website FAQs | Use the FAQ and helpdesk sections for self-service answers | Available 24x7 |
| TIN Facilitation Centres | Visit the nearest centre for in-person PAN card assistance | Business hours only |
| Social Media | Contact NSDL through its verified social media accounts for general queries | Response within 1 working day |
The NSDL PAN card customer care number is available 24x7 online, while TIN centres operate during business hours.
How to resolve PAN card issues via NSDL customer care
The NSDL PAN card customer care process starts with identifying your issue and keeping your application details ready.
- Identify the issue: Note whether the problem involves incorrect details, a lost card, or an application delay.
- Contact customer care: Call the NSDL PAN card customer care number 1800-222-990 or email tininfo@nsdl.co.in. Include your acknowledgement number, registered email ID, and specific concern.
- Follow the instructions: Follow the representative's guidance. You may need to submit additional documents or reapply.
- Track the request: Use the NSDL website or online grievance system and your acknowledgement number to monitor progress.
- Visit a centre if needed: Visit a TIN Facilitation Centre if your issue requires in-person document submission.
Most corrections are processed within 15–20 working days of submission, subject to verification.
What are the working hours of NSDL PAN card customer care?
The NSDL PAN card helpline number is available during business hours, while email and online grievance channels can be accessed 24x7. Phone support is not available 24x7.
| Contact Channel | Availability |
| Phone helpline: 1800-222-990 | Business hours |
| Email: tininfo@nsdl.co.in | Available 24x7; responses during business hours |
| Online Grievance Portal | Available 24x7 |
| TIN Facilitation Centres | Business hours; timings vary by centre |
