Procedure for making a car accident insurance claim after an incident
Here’s the process for raising car insurance claim for accidental damages.
Step 1: Inform the insurer
Notify your insurance provider about the accident as soon as possible and share all relevant details of the incident.
Step 2: File an FIR
File a First Information Report (FIR) if the accident has resulted in vehicle damage, property damage, or any injury.
Step 3: Get the vehicle inspected
A surveyor appointed by the insurer will inspect the vehicle, assess the extent of the damage, and determine the claim amount and repair feasibility.
Step 4: Repair the vehicle and settle the claim
Once the inspection is completed, the repair process can begin. For a cashless claim, the insurer settles the approved repair costs directly with the network garage. For a reimbursement claim, you must pay the repair expenses upfront and submit the bills and receipts to the insurer for reimbursement.
Cashless vs Reimbursement Car Insurance Claim: What's the Difference?
When raising a car insurance claim, you can choose between cashless and reimbursement claim settlement options. Under a cashless claim, the insurer settles the approved repair costs directly with a network garage, reducing your out-of-pocket expenses. Under a reimbursement claim, you get your vehicle repaired at a garage of your choice, pay the bill yourself, and then claim the amount from the insurer after submitting the required documents.
| Feature | Cashless Car Insurance Claim | Reimbursement Car Insurance Claim |
|---|
| Meaning | The insurer directly settles the approved repair bill with the network garage. | The policyholder pays for repairs first and later claims the amount from the insurer. |
| Garage Eligibility | Repairs must be carried out at an insurer-authorised network garage. | Repairs can be carried out at any garage of the policyholder's choice. |
| Upfront Payment | Only deductibles and non-covered expenses need to be paid by the policyholder. | The entire repair cost must be paid upfront by the policyholder. |
| Claim Settlement | The insurer pays the approved amount directly to the garage. | The insurer reimburses the approved claim amount after verification. |
| Documentation | Generally involves less paperwork as the garage assists with the claim process. | Requires submission of repair bills, invoices, receipts, and supporting documents. |
| Processing Time | Usually faster due to direct coordination between the insurer and garage. | May take longer as the claim is processed after document review and approval. |
| Convenience | More convenient and hassle-free for policyholders. | Offers greater flexibility in choosing a repair facility. |
| Best Suited For | Vehicle owners looking for quick claim settlement and minimal out-of-pocket expenses. | Vehicle owners who prefer getting repairs done at a non-network garage. |
Additional documents in case of reimbursement claim for car insurance
When filing a reimbursement claim for car insurance, you need to submit the following additional document
- Original repair bills and receipts
- Payment proof (cash memo, credit card statement, etc.)
- FIR (if applicable)
- No Objection Certificate (NOC) from the financer (if the vehicle is financed)
Car insurance claim process for third-party claim
Here’s the process for raising car insurance claim for third-party damages.
Inform the insurer: In case of an accident-causing damage to the third-party vehicle, inform your insurer immediately.
Inform the police:
File an FIR and obtain a copy of the same from the local police station.
Inspection by surveyor:
The surveyor will assess the damage done by your vehicle. The surveyor may also decide if a spot inspection is required or not.
Assess and pay:
Based on the surveyor's investigation, the insurer will pay the third party the amount owed for damages caused by your vehicle.
What is an own damage car insurance?
Own damage car insurance is a type of insurance policy that covers damages or losses incurred to your vehicle due to accidents, theft, fire, or natural calamities. This is different from third-party insurance, which covers damages or liabilities to third-party individuals or property. Own damage insurance is an essential cover for car owners as it provides financial protection against unforeseen incidents and repairs.
This policy covers several factors, such as the cost of repair or replacement of damaged car parts, towing charges in case of an accident, and more. Additionally, own damage insurance could provide coverage for personal accidents, paid drivers, and pillion riders. Some insurance providers also offer add-on covers like zero depreciation, engine protection, consumable cover, and roadside assistance.
An own damage car insurance is a vital insurance policy that provides comprehensive coverage against damages or losses incurred to your vehicle due to unforeseen incidents. It is essential for car owners, especially those who have expensive cars and want to protect themselves financially against unforeseen expenses.
Car insurance claim process for stolen car
Here’s the process for raising car insurance claim in case of theft.
FIR:
The first step to claiming insurance in case of theft of your car is to file an FIR at the nearest police station. Be sure to get a copy of the FIR.
Inform the insurer:
Notify your insurance provider as soon as possible with all the details of the theft, FIR copy, and other necessary information.
Surveyor inspection:
A surveyor will inspect the crime scene and prepare a report. They will also assess the vehicle's current market value and provide a report on the same.
Claim settlement:
If the insurer confirms the theft, the claim is processed, and you will receive the sum insured as per the policy terms and conditions.
What you should not do after an accident
After an accident, there are specific actions you should avoid in order to ensure your car insurance claim is processed smoothly:
- Do not flee the scene: Staying at the site is crucial for accurate documentation and legal compliance.
- Do not admit fault: Admissions of fault can complicate the claims process. Let the insurance companies determine liability.
- Do not neglect documentation: Failing to take photos, gather witness information, or obtain a police report can weaken your claim.
- Do not delay medical attention: Immediate medical assessment is essential for injury claims and ensuring your well-being.
- Do not delay reporting: Report the accident to your insurer promptly to start the claims process and meet any deadlines.
Following these guidelines can help in the smooth processing of your car insurance claim and ensure that you receive the coverage you are entitled to.
Filing a car insurance claim can be a daunting process. However, by following the steps outlined above, you can make a successful claim. Always inform your insurer immediately and provide all the necessary documentation promptly. Remember to take photographs and videos of the damage and ensure that all communication with the insurer is in writing. Being prepared will make the process easier and increase the chances of a successful claim. It is always recommended to choose a reliable and reputed insurer, which makes the claim process simple and hassle-free.
