How to Contact Bajaj Finance FASTag Customer Support

Managing your FASTag account efficiently is essential to ensure seamless toll payments and hassle-free travel. Bajaj Finance, a trusted name in the financial services sector, offers comprehensive support for its FASTag customers. Whether you need assistance checking your balance, resolving an issue, or updating your information, Bajaj Finance provides multiple channels for quick and effective customer support.

In this guide, we will walk you through the contact options, online tools, and escalation processes available for Bajaj Finance FASTag customers.

Published Jun 17, 2026 4 Min Read

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Bajaj Finance FASTag Support: Quick Contact Directory

To address your FASTag-related queries or issues, Bajaj Finance provides a dedicated toll-free helpline and other support options. Here is a quick overview of how you can get in touch:

Toll-Free Number

For immediate assistance, you can call the Bajaj Finance FASTag customer care number: 1800-210-0260. This toll-free helpline is designed to resolve common FASTag issues, such as balance inquiries, account updates, and complaint registrations.

Key services available via the helpline

FASTag balance inquiries
Assistance with account-related issues
Reporting lost or stolen FASTags
Guidance on ownership transfer for sold vehicles

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Bajaj Fastag is not working

Using the Online Service Portal to Raise a Request

Bajaj Finance’s online service portal is an excellent tool for managing your FASTag account and resolving issues without needing to call customer care. This user-friendly platform is accessible to all registered Bajaj Finance customers.

Step-by-Step Guide to Using the Portal

Log in to the Bajaj Finance Customer Portal: Visit the official Bajaj Finance website and log in using your registered mobile number or email ID.
Navigate to the FASTag Section: Once logged in, locate the FASTag services tab in the dashboard.
Select Your Query Type: Choose the relevant option, such as balance inquiry, account update, or complaint registration.
Submit Your Request: Fill in the required details and submit your request. You will receive a confirmation message with a reference number for tracking your request.

Benefits of Using the Online Portal

Quick and convenient access to your FASTag account
Ability to track the status of your requests in real time
Secure platform for managing personal and financial information

Pro Tip: Ensure your contact information is updated in the portal to receive timely notifications about your requests.

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Incorrect Fastag Issuance

Escalating Your Issue: The Grievance Redressal Process

If your issue remains unresolved after contacting the helpline or using the online portal, Bajaj Finance offers a structured grievance redressal process to ensure your concerns are addressed.

Steps to Escalate Your Issue

Revisit the Online Portal: Log in to the Bajaj Finance Customer Portal and navigate to the grievance redressal section.
Submit a Detailed Complaint: Provide a clear description of your issue, along with any supporting documents or reference numbers from previous interactions.
Contact Higher Authorities: If the issue persists, you can escalate it further by contacting the designated grievance officer. The contact details for the grievance officer are available on the official Bajaj Finance website.

Why Use the Grievance Redressal Process?

Ensures a systematic approach to resolving complex issues
Provides transparency and accountability in addressing customer complaints

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Frequently Asked Questions

What is the dedicated missed call number for checking my FASTag balance?

Bajaj Finance customers can check their FASTag balance by giving a missed call to the number provided in their account details. Alternatively, you can log in to the Bajaj Finance Customer Portal or use the mobile app to view your balance.

I called the helpline but my issue wasn't resolved. What is the next step?

If your issue remains unresolved after contacting the helpline, you can escalate it via the grievance redressal process. Log in to the Bajaj Finance Customer Portal and submit a detailed complaint under the grievance section.

Are there any charges for calling the Bajaj Finance FASTag toll-free number?

No, the toll-free number (1800-210-0260) is free of charge for all Bajaj Finance FASTag customers.

Can I contact support for a FASTag that is linked to a vehicle I sold?

No, once you sell your vehicle, the FASTag account linked to it must be transferred to the new owner. Contact Bajaj Finance support for guidance on transferring ownership.

What should I do if my FASTag is lost or stolen?

If your FASTag is lost or stolen, immediately report it to the Bajaj Finance helpline at 1800-210-0260. You can also log in to the customer portal to deactivate the FASTag and request a replacement.

What are the working hours for the helpline?

The working hours for the helpline depend on the service provider and type of support required. Some services may offer 24x7 automated support, while customer representatives may have specific working hours. Check the official support page for the latest helpline timings before contacting customer care.

How do I recharge my Bajaj FASTag?

You can recharge your Bajaj FASTag online using the available digital payment options. Sign in through the official platform, select your FASTag account, enter the recharge amount, and complete the payment. You can use supported payment methods such as UPI, debit card, or net banking.

How long does it take to resolve a FASTag complaint?

The time required to resolve a FASTag complaint depends on the type of issue and verification needed. Once you raise a complaint, the service team reviews the details and provides a resolution as per the applicable timeline. You can track your complaint status through official support channels.

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Bajaj Finance App for all your financial needs and goals

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