Rooted in Purpose.
Growing with Time.
Our Legacy
The Bajaj Group owes its enduring legacy to its founder Shri Jamnalal Bajaj, a humanitarian, freedom fighter, philanthropist, social reformer and a devoted follower of Mahatma Gandhi.
He was known as much for his earnestness and strict code of ethics in business, as for his active and integral part in India’s freedom movement.
As part of the Bajaj Group, over the years, Bajaj Finserv’s foundational commitment to serve the nation has remained unwavering.
Our Purpose
- To be a place where innovation, agility and ownership thrive
- Creating responsible leaders who build long-term profitable businesses
- To delight our customers by creating constant value across the customer lifecycle
- Enhance financial inclusion, serve communities and the nation, by being the Financial Services Lifecycle Partner to every Indian
Now as Then:
New Opportunities. Unchanged Commitment to India.
Values are timeless. Our history inspires our future. Our commitment to serving India is time-tested.
As one of India’s largest and most diversified financial services groups, our companies are a financial lifecycle partner to India’s mass‑affluent and middle-income population, offering financial products for every need, including loans, fixed deposits, general and life insurance, and investments.
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308 million
CUSTOMERS SERVED
750+
PRODUCTS
4,200+
LOCATIONS
TOTAL DISTRIBUTION POINTS
225,000+
INSURANCE AGENTS
340,000
ACTIVE POINTS OF SALE (INSURANCE)
Chairman’s Letter
The Bajaj group's acquisition of 26% stake each in BAGIC and BALIC indicates our commitment to the insurance ventures and the financial services sector in India.
Dear Shareholder,
Let me begin with a tribute to Madhur Bajaj who passed away on 11 April 2025. He was until recently a director of Bajaj Finserv and other Bajaj group companies for over three decades. We will miss his valuable support which we had during his long association with the group.
Sanjiv Bajaj
Chairman & Managing Director
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Our Leadership
Anish Amin
President (Group Risk,
Assurance & Human Resource),
Bajaj Finserv Ltd.
Ganesh Mohan
Managing Director,
Bajaj Finserv Asset
Management Ltd.
Sam Subramaniam
President (Private Equity
Investments & Group Strategy),
Bajaj Finserv Ltd.
Purav Jhaveri
President (Investments),
Bajaj Finserv Ltd.
Rajeev Jain
Vice Chairman,
Bajaj Finance Ltd.
Sanjiv Bajaj
Chairman and
Managing Director,
Bajaj Finserv Ltd.
Tarun Chugh
Managing Director and CEO,
Bajaj Allianz Life Insurance
Co. Ltd.
Dr. N Srinivasa Rao
Chief Economist and President
(Corporate Affairs),
Bajaj Finserv Ltd.
V Rajagopalan
President (Legal and Taxation),
Bajaj Finserv Ltd.
Atul Jain
Managing Director,
Bajaj Housing Finance Ltd.
Anup Saha
Managing Director,
Bajaj Finance Ltd.
Manish Jain
Managing Director,
Bajaj Financial Securities Ltd.
Tapan Singhel
Managing Director and CEO,
Bajaj Allianz General Insurance
Co. Ltd
S Sreenivasan
President (Insurance and
Special Projects),
Bajaj Finserv Ltd.
Ramandeep Singh Sahni
Chief Financial Officer,
Bajaj Finserv Ltd.
Devang Mody
Managing Director and CEO,
Bajaj Finserv Health Ltd.
Kurush Irani
President (CSR),
Bajaj Finserv Ltd.
Ashish Panchal
Managing Director and CEO,
Bajaj Finserv Direct Ltd.
Building Responsible Businesses:
Whole Greater than Sum of Parts
Whole Greater than Sum of Parts
FY2025 – The Year in Review
Strong Track Record
For 18 years, our businesses have evolved to cater to financial lifecycle needs of customers and to deliver value to stakeholders.
A diversified financial services group with a pan-India presence
Lifecycle needs of Individual, SME and corporate customers
Asset acquisition
Asset protection
Family, Health & Income Protection
Investment/Wealth management
Retirement
Loan
(Personal, Home)
(Personal, Home)
General Insurance,
Health care Platform
Health care Platform
General, Health & Life Insurance – Guaranteed Savings, Digital access to health ecosystem
ULIPs, Fixed Deposits,
Mutual Funds, Stocks
Mutual Funds, Stocks
Annuities
Financial Services
Bajaj Finserv (Listed)
PRODUCTS & SOLUTIONS
Bajaj Finance
(BFL)
Listed
(Consumer & Finance Business)
Bajaj Housing Finance (BHFL)
Listed(Mortgage and Developer Financing)
Bajaj Allianz Life Insurance (BALIC)
(Life Insurance, Retirement & Pension)
Bajaj Allianz General Insurance (BAGIC)
(General and Health Insurance)
Bajaj Finserv Asset Management
(BFS AMC)
(Mutual Funds)
PLATFORMS
Bajaj Finserv Direct (BFSD)
(Digital Marketplace)
Bajaj Finserv Health (BFHL)
(Health-tech Platform)
Bajaj Financial Securities (BFSL)
(Digital Stockbroker)
Bajaj Finserv’s
Journey through Time
Journey through Time
FY2025 Set the Stage for
Bajaj Finserv’s Next Phase of Growth
01
Bajaj Finserv signed Share Purchase Agreements to acquire the 26% interest owned by Allianz SE in Bajaj Allianz General Insurance Company and Bajaj Allianz Life Insurance Company, increasing Bajaj Group’s ownership in BAGIC and BALIC to 100%
02
Bajaj Housing Finance successfully concluded its Initial Public Offer (IPO) of ₹6,560 crore
03
Bajaj Finance started to pivot to BFL 3.0 - a FinAI company
04
Bajaj Finserv Health entered hospitalisation claims management with the successful acquisition of 100% stake in Vidal Healthcare Services
05
Bajaj Finserv Direct turned cash positive in FY2025
Our Priorities
01
Opportunities for
Customers
Bajaj Finserv seeks to be a Financial Lifecycle Partner to Every Indian.
We anticipate our customers’ needs before they do and create opportunities for them, through financial inclusion of new-to-credit customers and underserved businesses, home loans for first-time homeowners, savings and protection products, health and wellness offerings, payments and investments.
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02
Transformation Through
Technology
Technology is a gamechanger. It enables us to anticipate customer needs, respond faster and more precisely.
We are excited about the opportunities offered by AI to build remarkable customer experiences and help our businesses grow. At Bajaj Finserv, we are driving digital transformation by leveraging Gen AI across businesses and functions for improved efficiencies.
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03
Efficiency in
Capital Utilisation
Our decades-long guiding principle has been to drive growth while also being risk-first and maintaining optimum capital efficiency. A slew of measures, including expanding franchises, using technology for greater efficiency and focus on diversification has helped us maintain a robust capital position while allowing us flexibility to invest in customers and businesses.
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Capital Efficiency – Bajaj Finance
Capital Efficiency – Bajaj Finance
Capital Efficiency – Insurance Companies
Capital Efficiency – Insurance Companies
Source: RBI, Respective company reports * Data till FY24
04
Right Culture
through People
Our people have always been at the heart of our businesses, and we remain deeply focused on attracting, nurturing and retaining top talent. They embody our values, which are set in our Culture wheel, made up of Mindsets and corresponding Behaviours (refer to Management Discussion & Analysis for our Culture wheel).
104,000+
COLLEAGUES
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05
Sustainable Long-term
Growth for Stakeholders
We are committed to delivering long-term sustainable growth to our shareholders, just as we are steadfast in contributing to a stronger, more inclusive economy of India. This long-held principle helps us stay committed to the highest standards of compliance and corporate governance. Bajaj Finserv promotes the sharing of best practices, knowledge and leadership skills across its companies, so each of them benefit from being a part of Bajaj Finserv.
726,092
NUMBER OF SHAREHOLDERS
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06
Environmental, Social
and Governance (ESG)
Preserving & Protecting Environment
Strive to adopt environmental practices and processes that minimise/eliminate the adverse impact on environment due to Company operations.
~84 million units
OF ELECTRICITY GENERATED IN FY2025 THROUGH WIND TURBINES; BAJAJ FINSERV CONSISTENTLY PRODUCES MORE RENEWABLE ENERGY THAN IT CONSUMES THROUGH ALL ITS SUBSIDIARIES PAN INDIA
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Customer Centricity
Innovate/invest in products, technologies and processes that enhance customer experience and promote professional, fair and transparent dealings.
97%
BFL’s CSAT SCORE, REFLECTING STRONG CUSTOMER ENGAGEMENT
HIGHEST NPS AND LOWEST GRIEVANCE RATIO FOR BAGIC CONSISTENTLY FOR AROUND A DECADE
Financial Inclusion
Provide access to relevant and affordable financial products and services that meet the needs of larger society.
418
BFL’S MICROFINANCE BRANCHES
345,000+
GROUP LENDING LOANS TO WOMEN
IN 25,000
VILLAGES
42.2+ million
LIVES COVERED UNDER GOVERNMENT HEALTH, LIFE AND CROP INSURANCE SCHEMES
Stakeholder Management
Engage with relevant stakeholders for enhancing the sustainable and responsible business practices.
Human Capital Management
Create a thriving, safe and inclusive workplace for employees and provide merit-based opportunities for professional development and growth.
97,000+
EMPLOYEES COMPLETED AT LEAST ONE DEVELOPMENT PROGRAMME – 93% OF TOTAL
Information and Cyber Security
Adopt robust information security, cyber security and fraud control practices.
ZERO DATA BREACHES
IN FY2025
Governance
Board-approved ‘Responsible Business Conduct and Sustainability Policy’.
Conduct and govern business with integrity in a manner that is ethical, transparent and accountable.
Empowering Society
Promote social welfare activities for inclusive growth, equitable development, and well-being of society.
3.4 million
PEOPLE BENEFITTED
265
PROJECTS
₹335+ crore
CSR SPENDS IN FY2025
07
Our Commitment to Society:
Corporate Social Responsibility
Skillserv: Skilling and Employability to Empower Youth
Backed by a strong legacy of community impact, Bajaj Finserv, through Bajaj Beyond, is dedicated to shaping a better future for 'Youth of Today' and 'Youth of Tomorrow'. The initiative spans key focus areas, including Skilling,
46,807
STUDENTS TRAINED FOR SKILLSERV PROGRAMMES
177,349
BENEFITTED FROM SKILLING THROUGH GRANT‑MAKING PROGRAMMES
Note: Beneficiary estimates are based on the full project period and not necessarily for the financial year under consideration.
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Well-being of Children: A Comprehensive Approach
Investing in children’s well-being is essential for long-term societal progress. We support initiatives in child health, education, protection, and inclusion for persons with disabilities, ensuring a holistic impact on their development.
32,460
WERE SUPPORTED THROUGH HEALTH INTERVENTIONS
2,562,998
BENEFITTED FROM EDUCATIONRELATED INITIATIVES
43,860
SUPPORTED UNDER CHILDREN PROTECTION
554,229
PERSONS WITH DISABILITIES (PWDS) WERE SUPPORTED
Note: Beneficiary estimates are based on the full project period and not just the financial year under consideration.
Inclusion for Persons with Disabilities
We focus on the well-being of Persons with Disabilities (PwDs) by facilitating their inclusion into mainstream society. We address intellectual, developmental, physical, and locomotor disabilities, with emphasis on early identification, intervention and counselling.
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