06
Environmental, Social and Governance (ESG)
Preserving & Protecting Environment
Strive to adopt environmental practices and processes that minimise/eliminate the adverse impact on environment due to Company operations.
~84 million units
OF ELECTRICITY GENERATED IN FY2025 THROUGH WIND TURBINES; BAJAJ FINSERV CONSISTENTLY PRODUCES MORE RENEWABLE ENERGY THAN IT CONSUMES THROUGH ALL ITS SUBSIDIARIES PAN INDIA
Customer Centricity
Innovate/invest in products, technologies and processes that enhance customer experience and promote professional, fair and transparent dealings.
97%
BFL's CSAT SCORE, REFLECTING STRONG CUSTOMER ENGAGEMENT
HIGHEST NPS AND LOWEST GRIEVANCE RATIO FOR BAGIC CONSISTENTLY FOR AROUND A DECADE
Financial Inclusion
Provide access to relevant and affordable financial products and services that meet the needs of larger society.
418
BFL'S MICROFINANCE BRANCHES
42.2+ million
LIVES COVERED UNDER GOVERNMENT HEALTH, LIFE AND CROP INSURANCE SCHEMES
345,000+
GROUP LENDING LOANS TO WOMEN
IN 25,000
VILLAGES
Stakeholder Engagement
Engage with relevant stakeholders for enhancing the sustainable and responsible business practices.
Human Capital Management
Create a thriving, safe and inclusive workplace for employees and provide merit-based opportunities for professional development and growth.
97,000+
EMPLOYEES COMPLETED AT LEAST ONE DEVELOPMENT PROGRAMME – 93% OF TOTAL
Information and Cyber Security
Adopt robust information security, cyber security
and fraud control practices.
ZERO DATA BREACHES IN FY2025
Governance
Board-approved ‘Responsible Business Conduct and Sustainability Policy’.
Conduct and govern business with integrity in a manner that is ethical, transparent and accountable.
Empowering Society
Promote social welfare activities for inclusive growth, equitable development, and well-being of society.
3.4+ million
PEOPLE BENEFITTED
265
PROJECTS
`335+ crore
CSR SPENDS IN FY2025
