Our ESG Priorities

Responsible growth in Action

Our ESG Priorities

Responsible growth in Action

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Customer Centricity

Innovate and invest in products, technologies and processes that enhance customer experience and promote professional, fair and transparent dealings.

% CSAT score
Across 2 crore+ customer responses
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Financial Inclusion

Provide access to relevant and affordable financial products and services that meet the needs of larger society.

+ crore
New-to-credit customers in six years
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Corporate Governance

Conduct and govern business with integrity in a manner that is ethical, transparent and accountable.

Board-approved ESG Committee

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Human Capital Management

Create a thriving, safe and inclusive workplace for employees and provide merit-based opportunities for professional development and growth.

%
Employee engagement score
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Preserving and Protecting the Environment

Strive to adopt environmental practices and processes that minimise/eliminate the adverse impacts on environment due to Company operations.

+ saplings
Planted across 53 cities in 12 states under Project Aranya
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Information & Cybersecurity

Adopt robust information security, cybersecurity and fraud control practices.

Zero
Incidents of data breaches in FY2026 maintained
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Empowering Society

Promote social welfare activities for inclusive growth, equitable development and well-being of society.

` crore
CSR spend across 217 projects in FY2026
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Stakeholder Engagement

Engage with relevant stakeholders for enhancing sustainable and responsible business practices.

+ dealers
Engaged across 40+ regional events under 'Samvaad - Dialogues to Success'