FINAI Transformation
AI is Reshaping How
We Do Business
Our FINAI transformation is no longer a set of pilots. It is reshaping Bajaj Finance's business model and the way our customers experience us and is positively impacting business outcomes. This means structurally using AI across the board, in every process and across the entire lifecycle of the customer, from leveraging data for AI, using it in product and service discovery, customer onboarding and engagement, to using it at point of sale and branches. AI is now embedded in how we acquire, serve and grow with every customer.
AI at Work
Data for AI
The foundation of intelligence has led to significantly better insights on engagements and conversations with customers
million
Voice-to-data conversions
~ million
Text-to-data conversions
Conversational AI
Engagement at scale
AI voice and text bots live
` crore
Personal Loan disbursement via conversational bots
Agentic AI in Service
Resolution reimagined
%
Email resolution by co-pilot service agents
AI agents deployed
Vision AI
Automation at the front line
Documents live
%
Auto QC in file processing
The Foundation that Makes It Sustainable
Focused AI Talent
Dedicated employees working in AI unit
Responsible AI
- AI governance framework aligned with RBI's Framework for Responsible and Ethical Enablement of AI (FREE)-AI policy
- Dedicated AI security team
- Observability and security platform under implementation
AI Cloud Infrastructure
- Microsoft Cloud for most AI workloads
- Google Cloud Platform for voice and data
- Salesforce for native AI
FY2026: Delivering today.