FINAI Transformation

FINAI Transformation

AI is Reshaping How
We Do Business

Our FINAI transformation is no longer a set of pilots. It is reshaping Bajaj Finance's business model and the way our customers experience us and is positively impacting business outcomes. This means structurally using AI across the board, in every process and across the entire lifecycle of the customer, from leveraging data for AI, using it in product and service discovery, customer onboarding and engagement, to using it at point of sale and branches. AI is now embedded in how we acquire, serve and grow with every customer.

AI at Work

Data for AI

The foundation of intelligence has led to significantly better insights on engagements and conversations with customers

million
Voice-to-data conversions
~ million
Text-to-data conversions

Conversational AI

Engagement at scale

AI voice and text bots live
` crore
Personal Loan disbursement via conversational bots

Agentic AI in Service

Resolution reimagined

%
Email resolution by co-pilot service agents
AI agents deployed

Vision AI

Automation at the front line

Documents live
%
Auto QC in file processing
The Foundation that Makes It Sustainable

Focused AI Talent

Dedicated employees working in AI unit

Responsible AI

  • AI governance framework aligned with RBI's Framework for Responsible and Ethical Enablement of AI (FREE)-AI policy
  • Dedicated AI security team
  • Observability and security platform under implementation

AI Cloud Infrastructure

  • Microsoft Cloud for most AI workloads
  • Google Cloud Platform for voice and data
  • Salesforce for native AI
This is FINAI today. What comes next is a bolder reimagination of our business, our customers' experience, and the value we create over the next five years.
FY2026: Delivering today.