ANCHORED IN PURPOSE
ADVANCING WITH RESPONSIBILITY
ENVIRONMENTAL, SOCIAL AND
GOVERNANCE REPORT
(ESG) 2024-2025
Rooted in a legacy of business innovation, community development and service to the nation, ESG principles are deeply integrated with our businesses at Bajaj Finserv. As the holding company for the financial services businesses of the Bajaj Group, we carry forward our tradition of building responsible, long-term and sustainable enterprises.
About Bajaj Finserv
The Company is an unregistered core investment company (CIC) under Reserve Bank Regulations. It is the holding company for various financial services businesses under the Bajaj group. With a vision to be a diversified financial services group with a pan-India presence, it offers lifecycle financial solutions for its various customers.
BFS Group: Key Financial Metrics
*Attributable to owners of the Company. | ^Only for material subsidiaries (i.e. BFL, BHFL, BAGIC and BALIC). | CAGR: Compound Annual Growth Rate.
BFS Footprint
BFS Group - Diverse Business Portfolio
Bajaj Finserv conducts its lending operations through Bajaj Finance Ltd. (BFL).
BFL serves mass affluent and rural customers through the following categories:
Consumer Lending
Personal Loans
SME Lending
Auto Finance
Rural Lending
Gold Loans
Commercial Lending
Loans against Securities
Deposits and other Partnerships
BFS' insurance participation is through Bajaj Allianz General Insurance Company Ltd. (BAGIC) which provides non-life (Property and Casualty) and Health insurance products and Bajaj Allianz Life Insurance Company Ltd. (BALIC) which provides life insurance and retirement plans (together referred as 'Insurance subsidiaries').
- Bajaj Finserv Direct Ltd. (BFSD)
- Bajaj Finserv Health Ltd. (BFHL/EBH)
- Bajaj Finserv Asset Management Ltd. (AMC)
MESSAGE FROM THE CHAIRMAN AND MANAGING DIRECTOR
Scaling
Sustainability
"We endeavour to be Carbon Neutral by 2032
(on Scope 1 & 2 Emissions)"
SANJIV BAJAJ Chairman and Managing Director
RAMANDEEP SINGH SAHNI Chief Financial Officer and
Chief Sustainability Officer
MESSAGE FROM CHIEF FINANCIAL OFFICER AND CHIEF SUSTAINABILITY OFFICER
Staying the course on Sustainable Finance
"At Bajaj Finserv, sustainability and business goals are becoming inseparable. Sustainability drives our strategy, decision-making and operations, ensuring that it is not just a peripheral initiative but a fundamental part of our business model."
RAMANDEEP SINGH SAHNI Chief Financial Officer and Chief Sustainability Officer
Prev
SANJIV BAJAJ Chairman and Managing Director
Our ESG Focus Areas
At Bajaj Finserv, we believe transformational impact comes from focused, strategic action. Guided by our Responsible and Sustainable Business Conduct Policy, we have identified eight priority areas aligned with our long-term ESG goals - areas where we can drive the greatest sustainable change and create lasting value for all stakeholders.
One Finserv: A group-wide platform for human capital development
The 'Bajaj Finserv Culture Wheel' is our means to bring alive our purpose and fuel our mission of consistent outperformance. Our culture wheel is anchored on our founder ethos and comprises leadership mindsets - namely, growth mindset, customer obsession, being responsible and talent builder. These complement leadership behaviours consisting of (i) continuous transformation, (ii) innovate to simplify, (iii) delegate and develop, and (iv) do the right thing. These form the basis of our talent management. All middle and senior management employees aspiring to be leaders are evaluated and developed on these dimensions.
Bajaj Finserv Culture Wheel
Governance
UN SDGs impacted
RAJEEV JAIN Vice Chairman & MD, Bajaj Finance Ltd. and Director, Bajaj Finserv Ltd.
We believe that good corporate governance is key to creating long-term sustainable value. It is also fundamental to the way we do business. We ensure ethical governance by cultivating a workplace where transparency, fairness, integrity, and accountability are valued and practiced."
V. RAJAGOPALAN President (Legal and Taxation), Bajaj Finserv Ltd.
We are committed to upholding the highest standards of corporate governance across our businesses at Bajaj Finserv. Towards this, we continue to stay compliant with laws and regulations, maintain a strong reporting culture and build robust internal controls systems to enable responsible growth."
Financial Inclusion
UN SDGs impacted
ATUL JAIN Managing Director, Bajaj Housing Finance Ltd.
Affordable housing is a fundamental block for financial inclusion. Our home loan solutions in the affordable housing space are enabling people who hitherto had no access to finance to own a home. For many, this is their first experience of homeownership."
TARUN CHUGH Managing Director and CEO, Bajaj Allianz Life Insurance Co. Ltd.
We are committed to making life cover accessible to all Indians. Our product innovations, digital platform and extensive footprint, is enabling us to build a robust and inclusive ecosystem for financial resilience."
Preserving and
Protecting the
Environment
UN SDGs impacted
TAPAN SINGHEL Managing Director and CEO , Bajaj Allianz General Insurance Co. Ltd
As a responsible insurer, we are developing products for a low carbon economy. BAGIC covered 10% of India’s EV market and issued insurance policies for renewable energy projects in FY2025 - a reflection of how ESG is integrated into product design and decision-making.”
PURAV JHAVERI President (Investments), Bajaj Finserv Ltd.
As our businesses scale, we are taking more decisive actions to safeguard the environment. While carbon neutrality is a significant initiative, we believe the company’s foray into green finance and leveraging AI for improved efficiencies will support the transition to a low carbon economy.”
Empowering Society
UN SDGs impacted
KURUSH IRANI President - Corporate Social Responsibility, Bajaj Finserv Ltd.
Our social impact strategy prioritises capacity-building for self-reliance, alongside needs-based interventions. We are committed to empowering youth through skilling, supporting child development and inclusion of Persons with Disabilities, enabling our beneficiaries to build resilience and bring a positive change in their lives."
DR. N SRINIVASA RAO Chief Economist and President (Corporate Affairs), Bajaj Finserv Ltd.
When individuals are empowered, they have a positive and far-reaching impact on their families and the communities they live in. At Bajaj Finserv, our social impact initiatives focus on empowering youth and children. The ripple effects of these initiatives create a more equitable society and contribute to economic prosperity.”
Customer Centricity
UN SDGs impacted
DEVANG MODY Managing Director and CEO, Bajaj Finserv Health Ltd.
We are committed to making healthcare more accessible and affordable for every Indian. The healthtech ecosystem we are building is enabling a shift from reactive to proactive care, with a specific focus on wellness."
MANISH JAIN Managing Director, Bajaj Financial Securities Ltd.
We are continuously enhancing the experience through a seamless, intuitive and user-friendly digital platform. Our solution promotes transparency and simplifies access to financial markets for all investors."
Employee Well-being
UN SDGs impacted
ANISH AMIN President (Group Risk, Assurance & Human Resource), Bajaj Finserv Ltd.
Our people are not just a source of competitive strength, but a reflection of the values we share. In a fast-evolving talent landscape, we offer employees the opportunity of internal mobility, right reskilling and space to innovate and advance their careers.”
GANESH MOHAN Managing Director, Bajaj Finserv Asset Management Ltd.
We are building a future-ready talent pipeline that integrates organisational values with our people practices. In an age of new technologies and AI, we encourage our people to learn, innovate and lead the change in the industry.”
Cyber Security,
Data Privacy
and Information
Security
UN SDGs impacted
SAM SUBRAMANIAM President (Private Equity Investments and Group Strategy), Bajaj Finserv Ltd.
As a financial services company, the confluence of cybersecurity and sustainability is about having the right protocols in place for confidentiality and integrity of data. At Bajaj Finserv, we are continuously strengthening our controls to ensure our security systems are sustainable in the long run."
ASHISH PANCHAL Managing Director and CEO, Bajaj Finserv Direct Ltd.
Data privacy is a priority for us at Bajaj Finserv. We are building a resilient digital future for our customers by constantly strengthening cyber security systems, leveraging cloud-based solutions and proactively deploying multilayer threat detection measures."
Stakeholder Engagement
UN SDGs impacted
S SREENIVASAN President (Insurance and Special Projects), Bajaj Finserv Ltd.
We are a truly Indian enterprise and our goal is to provide holistic financial solutions to every Indian in a manner that we remain responsible corporate citizens. We believe that it is not just enough to conduct business with our customers, but we also need to be conscious of our contribution to important social needs of our country in terms of financial inclusion and investing in skilling that will help India reap the benefits of the favourable demographic dividend. Listening to our stakeholders has helped us build trust and credibility for the enterprise."
SANDEEP JAIN CFO & COO, Bajaj Finance Ltd.
Continuous and proactive engagement with stakeholders is crucial to our sustainability efforts. It fosters the development of strong strategies that create positive outcomes for business, our people, and the planet. Stakeholder participation in decision making helps us identify issues early on, giving us an opportunity to resolve. Over time, it also helps build trust and creates value for everyone involved.”
Awards and Recognitions
Bajaj Finance Limited (BFL)
Business Today Best Banks Award - Best Large NBFC
Bajaj Finance Limited (BFL)
Mint BFSI Awards - Best Large NBFC
Bajaj Housing Finance Limited (BFHL)
Enterprise Applications category for BFSI Technology Awards 2024 by Express Computers, The Indian Express Group
Bajaj Allianz General Insurance Company (BAGIC)
Best Motor Insurance Company of the Year Award at Times Green Conclave & Awards 2024
Bajaj Allianz General Insurance Company (BAGIC)
Best General Insurance Company Award at the InsureNext Global Conclave & Awards 2025
Bajaj Allianz Life Insurance Company (BALIC)
Sustainability Reporting Award 2023-24 under the category Voluntary Disclosures - Service Sector by the Institute of Chartered Accountants of India (ICAI)
Bajaj Allianz Life Insurance Company (BALIC)
Federation of Indian Chambers of Commerce and Industry (FICCI) Award for Most Innovative Insurer - Life category
Bajaj Financial Securities Limited (BFSL)
Prestigious Rising Brand of India – Broking Services at GoaFest2024 hosted by BARC Asia and Herald Global