Wallet Care – FAQs

Why should a Wallet Care Card Protection membership be purchased by me?

In unfortunate situations when you suddenly find out that you cannot find your wallet, it is always a stressful race to swiftly get all your cards stopped. Wallet Care Card Protection enables you to make just a single call to the customer service team. They will reach out to your card issuers and your cards will be cancelled in a few minutes irrespective of your location.

What is covered by my membership?

Here’s a look at the extensive benefits that you get:

• Blocking all your cards with just one free call
• Toll-free helpline number (24/7)
• Global coverage
• Complimentary fraud protection which covers you from any card based fraud on account of skimming, theft/loss, online use, counterfeiting, PIN based fraud and phishing
• Emergency cash and travel assistance
• Registration of valuable documents
• Replacing lost PAN Card
• IMEI registration and SIM blocking for lost phone

How can a Wallet Care membership be purchased?

This product will be bought at BFL website/app

What is meant by a welcome pack and when do I get it?

Your welcome pack will contain all your membership details including:

• Confirmation letter which contains membership information
• Registration form where you to register your card details
• Membership guide with all the benefits listed within
• Terms and conditions

The welcome pack is dispatched to your registered email id within 3 working days from the membership creation day.

For what period will the membership remain active?

The membership will remain active for a year from the set-up date of the membership plan.

Can the membership be cancelled any time I wish?

The membership can be cancelled at any time. You can call the 24-hour helpline for assistance in this regard or write in to us. In case you make the cancellation within 30 days of the set-up date for membership, you can get a full refund of your initial payment. However, this is possible in case you have not made any claims till then.

Why should my card details be registered?

Registering details of your crucial documents and card with us ensures that you will get fast assistance in emergency situations.

How can the card details be registered?

You can choose between these two options for getting your card and document details registered:

Mail

The completed form for registration in the welcome pack can be mailed to us at this address:

CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi- 110019

Phone
You can call at the following numbers:
Toll-Free- 1800-419-4000
6000-4000 (city STD code to be prefixed)

How should I report the loss of my card?

When you find out that you have lost your card, you should immediately give a call on our 24/7 helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed). The card issuers will be contacted instantly by us for cancellation.

What is to be done when I discover that my travel tickets, wallet and passport have been stolen and I am abroad?

In case you find out that these vital items have gone missing, you should call the 24/7 helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed) immediately. We will ensure cancellation of the lost cards and will contact your card issuers accordingly. We will also help with the receipt of the replacement passport and re-issuing of tickets so that you can come back home.

How will my hotel expenses be paid?

You should promptly call on our 24/7 helpline number (1800-419-4000) or call 6000-4000 (city STD code to be prefixed) and let us know whether you require help with the payment for your hotel. We will coordinate with the hotel and directly clear the expenses.

How can a claim be made?

In case you have to make a claim, you can get assistance by calling our 24/7 helpline number. You will get a claim form which has to be filled up and returned with these documents -

Subrogation bond
Bank account/credit card statement
Copy of FIR

Are there any claim submission limitations with regard to the time period?

We should receive all claims within a period of 30 days from the date when the card loss is reported. You should send all necessary documents and original receipts for expenses.

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