Redbus Terms and Conditions

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.

Bajaj Finance Limited is only a bus ticket booking platform and it does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with Redbus, which in-turn has tied up with many bus operators and service providers. Bajaj Finance's Limited advice to customers is to choose bus operators they are aware of and whose service they are comfortable with.

This site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator, by whatsoever name referred to, should not use this site for individual/ group bookings. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the site are detected, the company reserves the right, including without limitation to cancel such bookings immediately, without any notice to such travel agent/tour operator/aggregator/consolidator and/or to withhold payments/commissions thereto. The various discounts and offers mentioned on the site are applicable to the consumer for the purposes of end use of the consumer only.

As set out above, since Bajaj Finance is merely acting as an intermediary connecting the consumer with the ticketing inventory available on redBus, Bajaj Finance is not responsible for fulfilment of any bus service-related terms, which includes:

1. Providing customer support and information in case of any delays / inconvenience during the bus ride.
2. The amenities provided on the bus, i.e., the bus seats, charging point, AC etc. not being up to the assured standards or customer expectation.
3. The bus operator cancelling the trip for any reasons whatsoever, including unavoidable reasons such as malfunction of the bus, landslides, or other reasons attributable to weather conditions or any other natural calamity.
4. The baggage of the customer getting lost / stolen / damaged.
5. The bus operator changing a customer's seat at the last minute to accommodate another passenger's requirements.
6. The bus not departing / reaching on time.
7. Misbehaviour, including profane behaviour by the bus operator's employees.
8. The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveller on that bus or route).
9. The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
10. The bus breaking down during the journey and bus operator not arranging for an alternate in reasonable time.
11. Any other service or safety related concern not mentioned above which is the responsibility of the bus operator.

Luggage policy

Please note below general policy for luggage for your journey. This policy is subjected to change depending upon the luggage policy of each bus operator:

1. Each passenger is allowed to carry one bag of up to 10 kgs and one personal item such as a laptop bag, handbag, or briefcase of up to 5 kgs.
2. Passengers should not carry any goods like weapons, inflammable, firearms, ammunition, drugs, liquor, smuggled goods etc. and any other articles that are prohibited under law.
3. Bus operator reserves the right to deny boarding or charge additional amount in case passenger is travelling with extra luggage than what is mentioned above.

Service related

1. The departure time mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket.
2. Passengers are required to furnish the following at the time of boarding the bus:

• A copy of the ticket (A printed copy of the ticket/the printed copy of the ticket email wherever acceptable)
• A valid identity proof.
• Booking SMS (M-ticket)

Failing to do so, they may not be allowed to board the bus.

3. Amenities for this bus as shown on Bajaj Finance have been configured and provided to Bajaj Finance by redBus. Please note that Bajaj Finance provides this information in good faith to help passengers to make an informed decision. The liability of the amenity not being made available lies with the bus operator and not with Bajaj Finance.

4. In case a booking confirmation e-mail and SMS gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID/Phone number provided by the user etc., a ticket will be considered 'booked' as long as the ticket shows up on the View all booking page under bus booking landing page.

5.Grievances and claims related to the bus journey should be reported to customer support team of redBus within 10 days of your travel.

General terms

1. The bus bookings on the Bajaj Finserv app, website and m-web are powered by Ibibo Group Pvt Ltd. (" IGPL ") and are brought to you by Bajaj Finance Limited.
2. These terms and conditions (" Terms ") govern the bus bookings made available to you by IGPL through Bajaj Finance Limited (" Bus Bookings ").
3. These Terms are in addition to the Bajaj Finance Limited Terms & Conditions, Terms of Use and the Privacy Policy for Bajaj Finance Limited to which you agree by using Bajaj Finserv app, website and m-web. To the extent the Bajaj Finance Limited Terms & Conditions, Terms of Use and the Privacy Policy are inconsistent with these Terms, these Terms will prevail with respect to the Bus Bookings only. Notwithstanding anything contained herein, Bajaj Finance Limited reserves the right to remove or withdraw the availability of Bus Bookings from Bajaj Finserv app, website and m-web at any time and without any prior notice to you.
4. By availing or making the Bus Bookings, you will be deemed to have accepted these Terms and expressly and do hereby agree that:
   
   Bajaj Finance Limited will not be liable or responsible for any loss or damage whatsoever that you may suffer, directly or indirectly, in connection with the Bus Bookings; and
   
   Bajaj Finance Limited will not mediate any disputes or differences between you and IGPL or the concerned bus operator.
   
   
5. You can make the Bus Bookings only if you: (a) have an account on Bajaj Finance Limited; and (b) are 12 years or above.
6. The Bus Bookings inventory available with redBus is provided to you on an as-is basis by Bajaj Finance Limited. Any cancellations or modifications of Bus Bookings or changes in bus schedule will be in accordance with redBus Terms of Service and Bajaj Finance Limited will not be responsible for any such cancellations, modifications or changes.
7. To avail the Bus Bookings, you must be logged into your account on Bajaj Finserv app, website and m-web.
8. For the purposes of availing the Bus Bookings, you warrant that:

o    You will provide your complete information / details such as your name (as per your passport or any other officially valid document), your address, your e-mail address, mobile number etc.; and

o    All information supplied by you is accurate, current and complete. In case such information is erroneous or incorrect, for any reason whatsoever, you will be solely responsible for same.

9.       Your information, such as your name (as per your passport or any other officially valid document), your e-mail address, mobile number, age, sex etc. provided to us to enable the Bus Booking will be shared with redBus, and redBus will onwards share this information with the bus operators who will use these details with the primary purpose of generating a booking / ticket ID, and to verify the identity of the consumer boarding the bus. Bajaj Finance Limited being an intermediary does not directly liaise with or contact any bus operator. Therefore, once the information has been shared with the bus operators by redBus, the information is governed by the data policies of the bus operators, and Bajaj Finance Limited has no visibility or control over the use of this information by the bus operators. By providing your consent for sharing of information with redBus and the bus operators, you are conveying your understanding and acceptance of these data sharing terms and you acknowledge that Bajaj Finance Limited is in no manner responsible for the use of this information by the bus operators. For any queries in relation to the use of your information by the bus operators, please contact the bus operators directly.

10.    The Bus Bookings may not be available in certain geographic locations and Bajaj Finance Limited will not be liable in any manner for such unavailability of Bus Bookings. The availability of such Bus Bookings on Bajaj Finserv app, website and m-web does not imply or warrant that these Bus Bookings will be available at any time in your particular geographical location.

11.    The availability of Bus Bookings and other ancillary services (such as ancillary services provided by bus operators that are made available through Bajaj Finserv app, website and m-web) is subject to availability and Bajaj Finance Limited will not be responsible if at any time the selected Bus Booking and/or ancillary service is not available for any reason whatsoever.

12.    All applicable payments, charges, costs, taxes and levies in relation to the Bus Bookings, including without limitation sales tax, service tax, goods and services tax etc., will be payable by you.

13.    In the event your payment for the transaction of Bus Bookings has not been completed for any reason whatsoever, you will not be able to avail / make the Bus Bookings.

14.    There may be contests, offers or promotions in relation to the Bus Bookings that will be governed by its own terms & conditions. You must read and agree to such terms & conditions before you participate.

15.    Any queries in relation to the Bus Bookings should be addressed directly to redBus (IGPL) at 18001035395. Bajaj Finance Limited will not be responsible and/or liable for handling, entertaining or resolving any queries or grievances in connection with your Bus Bookings.

16.    By availing the Bus Bookings, you agree and consent to your information (including sensitive personal information) being disclosed or shared with our group companies, or third parties/service providers including redBus and / or the bus operator for the purposes as set out in these Terms and for providing you with other products, and/or services.

17.    In addition to other limitations and exclusions in Bajaj Finserv app, website and m-web conditions of Use and Sale and User Agreement, in no event will Bajaj Finance Limited or its directors, officers, employees, agents or other representatives be liable for any indirect, special, incidental, consequential, or punitive damages, losses, claims, costs and expenses, or damages of any kind, arising out of or related to Bus Bookings.

18.    Bajaj Finance Limited will not be responsible or liable for any loss or damage whatsoever in connection with the Bus Bookings including in case of any deficiency in services provided by any third party such as Bus operators.

19.    Bajaj Finance Limited reserves the absolute right to alter any of these Terms at any time without prior notice to you.

20.    These Terms are governed by the laws of India. Any disputes arising out of and in connection with these Terms will be subject to the exclusive jurisdiction of the courts at Bangalore.

redBus terms of service

1.       The 'Total Payable Amount' of the Bus Bookings displayed on Bajaj Finserv app, website and m-web includes all charges for the ticket(s) and/or other ancillary services, convenience or internet handling fee and the applicable government taxes.

2.       You will be required to pay the entire amount appearing as the total price of the Bus Bookings prior to the confirmation of your Bus Booking.

3.       There will be no refund for 'no-shows' or any partially unused bus bookings.

4.       Infants must be accompanied by an adult at least 18 years of age.

5.       All Bus Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Bus operator / supplier.

Amendments

1.       Any amendments to the boking including route change, date change, seat change and name change for the travellers, GST details are not allowed.

2.       redBus will assist you with cancellations to your bus Bookings in accordance with Bus operator's policy.

Cancellations terms

1.       Every booking made through Bajaj Finserv app, website and m-web is subject to cancellation charges levied by the bus operator, which may vary by Bus trip, journey date and the route.

2.       Some booked fares may be non-refundable per the specific bus operator' policy.

3.       Online cancellations: First time cancellations can be made online by clicking the 'Cancel Ticket' button available on ‘View all bookings’ section on Bajaj Finserv app, website and m-web. Any subsequent cancellations must be made offline by calling redBus customer support at 18001035395.

4.       Only cancellation requests made online through ‘View all booking’ on bus booking landing page section on Bajaj Finserv app, website and m-web. redBus shall not be liable to entertain any cancellation requests made through any other medium (such as SMS, e-mail etc.)

Refunds

1.       Refunds for the cancellation(s) initiated through ‘View all booking’ on bus booking landing page section will be processed by Bajaj Finance Limited to the original method of payment, within 5 business days, after receipt of cancellation confirmation from redBus.

2.       It is hereby clarified that when Bus Booking(s) are cancelled by you directly with the bus operator, bus operator will not process the refund for such Bus Booking(s) and the refund process must be initiated by you either through ‘View all booking’ on bus booking landing page section of Bajaj Finserv app, website and m-web or by contacting redBus customer support.

3.       Processing timelines for cancellation and refund requests vary depending on each bus operator.

4.       The refund for your cancellation will be provided to you only after the respective bus-operator/service provider processes to us your eligible refund. In case a bus operator ceases its bus operations, any refund owed by the bus to the passenger will be processed to you only after receiving the same from the bus operator.

No Show

1.       The bus operator reserves the right of admission or boarding for a bus trip, in case the customer fails to board for his/her itinerary. redBus and/or Bajaj Finance Limited shall not be responsible or liable for such refusal of admission or boarding.

GST

1.       As per the terms of Bajaj Finserv app, website and m-web, bus ticket booking is not enabled for business offering.

2.       We assume that our users are end consumers and does not have a GST number registered with Govt of India. Accordingly, you can received a GST tax invoice as an end customer, i.e. without your GSTIN, as per the general Bajaj Finserv app, website and m-web Conditions of Use.

3.       Bus operators are solely responsible for issuing GST invoice for the bus booking amount. Contact bus operators directly for GST invoice for the bus booking amount.

Bus operator Terms and Conditions

In addition to the terms and conditions mentioned hereunder, the respective operator's terms and conditions will also apply. Please visit the concerned bus operator's website for the complete terms and conditions and the specific terms of carriage of such bus operator with which the Bus Booking has been made.