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Teleconsultation Cover Plan

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Visiting a doctor for every health condition has become riskier during these times. With the prevalent situation, a medical plan that lets you receive doctor consultations from the comfort of your home can be greatly helpful. The Teleconsultation Plan offered under Pocket Insurance & Subscriptions allows patients to avail of consultation benefits 24/7 using live video and voice call. Patients can also upload their medical reports, pictures, or prescriptions on the platform. These services can be availed of for one year by paying a fee of just Rs. 425. 

Plan Details

Here are the details of this plan.

Product Price including GST
Unlimited teleconsultation for 1 year covering an individual Rs. 425

Eligibility: Individuals who are 18 and above can apply for this plan. The age is considered as per your last birthday.

Plan Validity: The plan is valid for a tenor of one year.

What's Covered

Here’s what’s covered in this plan.

  • Money-in-bank


    Consult doctors when you need medical advice.

    Consult doctors from the comfort of your home at the click of a button.

    Avail teleconsultation with live video and voice calls with a doctor.

    Upload medical reports, pictures or prescriptions to consult with the doctor.

    Get consultations in English and Hindi.

    Avail unlimited teleconsultations during the year.

    Allianz Assistance is valid only in India:

    Sr. No

    Covered event

    Medical Teleconsultation

    Consultation with a physician/registered medical practitioner for illness or injury which is not a medical emergency or a life-threatening disease.

    The doctor answers the beneficiary’s questions concerning his/her medical condition following a hospitalisation/immobilization/illness and the prescription made by the treating doctor. The doctor provides an opinion regarding what a specific individual should or should not do to restore or preserve health.  Information on general health issues such as health care facilities, risk factors, general medical issues, drug issues, preventive information, information on alternative medicine, and pain management centres is provided.

    • General physicians can be consulted through app by following the steps below:-

    Teleconsultation is delivered via the LiveDoc India by Allianz Assistance App./span>

    Install the App and register yourself to use LiveDoc India by Allianz Assistance:

    • Create your account on the app
    • Select 'I am a covered customer'’
    • Enter membership no. and date of birth
    • Sign-in to LiveDoc India by Allianz Assistance
    • Click on 'See a doctor now'
    • Consult a doctor via call

What’s not Covered

Here’s what’s not covered in this plan.

  1. All medicines/ tests being prescribed by the doctor for treatment or further diagnosis.
  2. There will be times when the consulting doctor may not be able to provide an assessment using telehealth consultation. Doctors are trained to assess the appropriateness of conducting telehealth consultations on a case-by-case basis. They will ensure that each consultation meets the standards required for patient examination and evaluation. If they are unable to make a full, adequate assessment for advice, based on high-quality evidence, they will recommend the subscriber to visit a doctor physically.
  3. Teleconsultations when the teleconsultation service identifies a medical emergency.

How to apply


Click on the ‘Buy Now’ button on this page and share your basic details in the online application form.


Check and confirm your application by entering the OTP received on your mobile number.


Pay the premium via credit/debit card, UPI, mobile wallet, or any other available online payment mode.


You will receive the details of your membership via email/WhatsApp.

Claim Process

You can raise a claim by reaching out to Allianz Assistance via one of the following ways: 

Allianz Assistance toll-free number – 1800 419 9039

Contact Us

In case you have any queries related to coverage, exclusions or claims, please write to us at

Disclaimer - Bajaj Finance Ltd. (BFL) is merely a distributor of this product, owned by AWP Assistance (India) Private Limited (AWP/Allianz Assistance). Issuance of this product is at the sole discretion of AWP. This product shall be governed by AWP product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post sale. This is not an insurance product.

Additional Disclaimers – You must provide us with complete and accurate information when purchasing the membership and requesting a benefit. We may not be able to aid or cover if you provide us with incorrect or incomplete information. This includes failure to cooperate in the settlement of the claim or failing to pass on important information or changes.

If you or anyone acting on your behalf makes a claim which is in any way false or fraudulent or supports a claim with any false or fraudulent statement or document, you will lose all benefits you have paid for in this membership. We may also recover the cost of any previous benefits extended to you.

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